Compare VICIdial vs. SharpenTo successfully purchase the most useful and productive Communications Software for your business, you have to compare products available on the market. For example, here you can match VICIdial’s overall score of 8.0 against Sharpen’s score of 7.4. You can even evaluate their general user satisfaction: VICIdial (96%) vs. Sharpen (97%). Moreover, you can compare their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are improving your chances to pick the right software for your business. It goes without saying you must understand your specific needs to realize which solution meets those needs. Users who are pressed for time or need a Call Center Software suggestion from our team might want to investigate these top choices for this year: Five9, CallTrackingMetrics, Freshdesk.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
|Learn more about VICIdial pricing||Learn more about Sharpen pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial integrates with the following business systems and applications:
At the moment, Sharpen offers a streamlined integration with Salesforce.
|List of Features|
List of Features
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
|OnPeak, SmartIT, DHCU Community Credit Union|
| Tampa, Florida|
| 6311 E Westfield Blvd, Suite 200|
Indianapolis, IN 46220
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International|
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Almost as crucial as features and user support responsiveness are pricing packages made available by VICIdial and Sharpen. Even though price should not be the sole aspect it’s definitely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your team grows. Be sure that you don’t select plans that have extra features that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often benefit from special pricing. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a reliable overview of what it’s like to work with VICIdial and Sharpen.