VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
| Tampa, Florida|
| 6311 E Westfield Blvd, Suite 200|
Indianapolis, IN 46220
|Types of Support|
Types of Support
|Learn more about VICIdial pricing||Learn more about Sharpen pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial integrates with the following business systems and applications:
At the moment, Sharpen offers a streamlined integration with Salesforce.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Voice Only – $20/user/month
Customer Care – $99/user/month
Customer Care + Sales Accelerator – $130/user/month
|OnPeak, SmartIT, DHCU Community Credit Union|
|English, Dutch, Polish, Swedish||English|
Page last modified
It may not always be sufficient to just compare VICIdial and Sharpen against one another. Although specific tools, pricing plans and user comments are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every product. Frequently a less dominant product may turn out to be an amazing choice that was a winner of many B2B awards such as our Experts’ Choice Award which proves that regardless of lesser market presence it’s a worthy rival to the services that rule the market.