Compare VICIdial vs. Sharpen

With various functionalities, pricing, details, and more to evaluate, determining the best Communications Software for your company is tricky. But making use of our system, you can easily match the features of VICIdial and Sharpen together with their general score, respectively as: 8.0 and 7.4 for overall score and 96% and 97% for user satisfaction. You can also compare them feature by feature and find out which program is a more suitable fit for your enterprise. Don’t forget to ask for a trial version first before subscribing to experience how the software can benefit you in practical situations. Currently, the leading solutions in our Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
Product

VICIdial

VS

Sharpen

VS

VICIdial screenshot Sharpen screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?

Price

Price

free

$20

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Quick Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Sharpen pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

At the moment, Sharpen offers a streamlined integration with Salesforce.

Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes
Phone No.

Phone No.

+1-888-894-8424 +1-855-249-3357
Prominent Clients

Prominent Clients

OnPeak, SmartIT, DHCU Community Credit Union
Email Address

Email Address

sales@vicidial.com sales@sharpencx.com
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare VICIdial and Sharpen against one another. Although specific tools, pricing plans and user comments are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards claimed by every product. Frequently a less dominant product may turn out to be an amazing choice that was a winner of many B2B awards such as our Experts’ Choice Award which proves that regardless of lesser market presence it’s a worthy rival to the services that rule the market.