Compare VICIdial vs. Sharpen

To successfully purchase the most useful and productive Communications Software for your business, you have to compare products available on the market. For example, here you can match VICIdial’s overall score of 8.0 against Sharpen’s score of 7.4. You can even evaluate their general user satisfaction: VICIdial (96%) vs. Sharpen (97%). Moreover, you can compare their good and bad points feature by feature, including their terms and conditions and costs. By comparing products you are improving your chances to pick the right software for your business. It goes without saying you must understand your specific needs to realize which solution meets those needs. Users who are pressed for time or need a Call Center Software suggestion from our team might want to investigate these top choices for this year: Five9, CallTrackingMetrics, Freshdesk.
Product

VICIdial

VS

Sharpen

VS

VICIdial screenshot Sharpen screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Pricing

Pricing

free

$20

Pricing Type

Pricing Type

Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Quick Links
Contact Email

Contact Email

sales@vicidial.com sales@sharpencx.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Sharpen pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

At the moment, Sharpen offers a streamlined integration with Salesforce.

List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes
Popular Clients

Popular Clients

OnPeak, SmartIT, DHCU Community Credit Union
Vendor's Address

Vendor's Address

Tampa, Florida
USA
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Phone No.

Phone No.

+1-888-894-8424 +1-855-249-3357
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as features and user support responsiveness are pricing packages made available by VICIdial and Sharpen. Even though price should not be the sole aspect it’s definitely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your team grows. Be sure that you don’t select plans that have extra features that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often benefit from special pricing. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a reliable overview of what it’s like to work with VICIdial and Sharpen.