Compare VICIdial vs. Semantria

The perfect Customer Support Software is a program that can tackle your company’s specific requirements. It’s easy to identify which option is best suited for your company if you examine numerous products before you decide which one is the best. As an example, VICIdial and Semantria are scored at 8.0 and 7.2, respectively, for overall quality and performance. Similarly, VICIdial and Semantria have a user satisfaction rating of 96% and 100%, respectively, which indicates the general feedback they get from customers. Moreover, talk to a regular user of the software and solicit their opinion concerning the solution in question. Right now, the best products in our Call Center Software category are: CallTrackingMetrics, Freshcaller, Five9.
Comparison

VICIdial

VS

Semantria

VS

VICIdial screenshot Semantria screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Price

Price

free

$999

Pricing Type

Pricing Type

Quote-based Annual Subscription
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
Quick Links
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Semantria offers a total of four product bundles plus a free trial period for each plan:

  • Excel Seat – $999/month (unlimited transactions)
  • API Starter – $999/month (100,000 transactions per month)
  • API Growth – $1,999/month (1000,000 transactions per month)
  • API Advanced – $2,999/month (5000,000 transactions per month)

All plans come with:

  • Sentiment Analysis
  • Named entity extraction
  • Auto-categorization
  • User queries
  • Theme Extraction
  • Text Summarization
  • Discovery for sentiments
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Semantria FEATURES

  • Entity Extraction
  • Categorization
  • Sentiment Analysis
  • Multilingual
  • Clustering
  • Visualization
  • 10+ languages
  • Highly Customizable
  • Fast
  • Comprehensive SDK
  • Distributed & Scalable
  • Human Support Team
  • Diffbot Content Extraction
Company Email

Company Email

sales@vicidial.com info@semantria.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Semantria pricing
Popular Clients

Popular Clients

Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Semantria works well with other APIs:

  • Mashape
  • The Nerdery
  • Gnip
  • Import.io
  • VOZIQ
  • Diffbot
  • Leanstack
  • Bigdatavendors
  • Webhose.io
  • GoodData
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Contact Phone

Contact Phone

+1-888-894-8424 1-877-570-1840
Contact Address

Contact Address

Tampa, Florida
USA
48 N. Pleasant Street, Unit 301
Amherst, MA 01002
USA
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises
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Compare Products

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which app will work best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every product is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official page while Semantria profile is liked by 251 people.