Compare VICIdial vs. SemantriaThe perfect Customer Support Software is a program that can tackle your company’s specific requirements. It’s easy to identify which option is best suited for your company if you examine numerous products before you decide which one is the best. As an example, VICIdial and Semantria are scored at 8.0 and 7.2, respectively, for overall quality and performance. Similarly, VICIdial and Semantria have a user satisfaction rating of 96% and 100%, respectively, which indicates the general feedback they get from customers. Moreover, talk to a regular user of the software and solicit their opinion concerning the solution in question. Currently, the best products in our Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Semantria offers a total of four product bundles plus a free trial period for each plan:
All plans come with:
|Learn more about VICIdial pricing||Learn more about Semantria pricing|
|Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, China, Germany, India, Japan|
VICIdial integrates with the following business systems and applications:
Semantria works well with other APIs:
| Tampa, Florida|
| 48 N. Pleasant Street, Unit 301|
Amherst, MA 01002
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises|
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In the event you are still having doubts about which app will work best in your case it may be a sensible idea to examine each service’s social metrics. These metrics are usually a way to see how popular every product is and how big is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official page while Semantria profile is liked by 251 people.