Compare VICIdial vs. Secure Suite

We are here to improve the process of contrasting Communications Software products for you. For example, on this page you can look at the overall performance of VICIdial (8.0) and compare it with the overall performance of Secure Suite (6.8). You can also match their overall user satisfaction rating: VICIdial (96%) vs. Secure Suite (99%). Similarly, lexamine their features thoroughly to determine which product can better tackle your company’s needs. Generally, any business app has to let you to immediately view the big picture, all the while offering you immediate access to the details. Our team put a lot of effort to prepare reviews of all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshcaller.
Comparison

VICIdial

VS

Secure Suite

VS

VICIdial screenshot Secure Suite screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

99% ?

Pricing

Pricing

free

by quote

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Secure Suite makes sure your email stay safe with its top-of-the-line cloud email management.
Quick Links
Vendor Email

Vendor Email

sales@vicidial.com sales@theemaillaundry.com
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact the company directly for pricing details.

Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact No.

Contact No.

+1-888-894-8424 44 (0)208 0993796
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
Company's Address

Company's Address

Tampa, Florida
USA
Clean Communications Ltd, 5 Wormwood Street, London, EC2M 1RQ, United Kingdom
Prominent Clients

Prominent Clients

No information available
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Secure Suite pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • IM
  • Spreed
  • Dropbox
  • Owncloud
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Secure Suite FEATURES

  • Outlook Synchronization
  • Calendar, contacts and tasks
  • Anti-spam and virus included
  • Webmail accessibility
  • Automatic backups
  • Single Sign On
  • Company contact sharing
  • Resource booking (meeting rooms among others)
  • Auto complete
  • Stability and Reliability
  • Scalability and Growth
  • Full Transparency
  • 25 GB Mailbox
  • Active Sync functionality with phone
  • Cloud based solution
  • Access from anywhere
  • Retrieve deleted email items for 30 days
  • Offline support
  • Calendar sharing
  • Distribution Lists
  • Multi language support
  • Presence
  • Speed and Ease of Use
  • Fast Setup Process and Easy Migration
  • Add-on Features: IM, Spreed, Dropbox / Owncloud support and much more
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t count on simply a broad array of useful tools and flexible pricing plans from a well-known Communications Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about VICIdial or Secure Suite, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or feature beneficial to your company you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can enjoy personal training or at the very least a knowledge base you can use.