Compare VICIdial vs. Secure SuiteWe are here to improve the process of contrasting Communications Software products for you. For example, on this page you can look at the overall performance of VICIdial (8.0) and compare it with the overall performance of Secure Suite (6.8). You can also match their overall user satisfaction rating: VICIdial (96%) vs. Secure Suite (99%). Similarly, lexamine their features thoroughly to determine which product can better tackle your company’s needs. Generally, any business app has to let you to immediately view the big picture, all the while offering you immediate access to the details. Our team put a lot of effort to review all popular Call Center Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Secure Suite makes sure your email stay safe with its top-of-the-line cloud email management.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact the company directly for pricing details.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|+1-888-894-8424||44 (0)208 0993796|
| Tampa, Florida|
|Clean Communications Ltd, 5 Wormwood Street, London, EC2M 1RQ, United Kingdom|
|No information available|
|Learn more about VICIdial pricing||Learn more about Secure Suite pricing|
VICIdial integrates with the following business systems and applications:
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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You shouldn’t count on simply a broad array of useful tools and flexible pricing plans from a well-known Communications Software. Almost as important as core features is a quality customer support. You want to ensure that in a situation where you have any questions about VICIdial or Secure Suite, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or feature beneficial to your company you can rely on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can enjoy personal training or at the very least a knowledge base you can use.