VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
|+1-888-894-8424||+44 (0) 203 5140415|
VICIdial integrates with the following business systems and applications:
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
|English, Dutch, Polish, Swedish||English|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Allianz, DHL Express, Ryan Air, The Money Shop|
|Learn more about VICIdial pricing||Learn more about Scorebuddy pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
Scorebuddy Pro: £269 monthly
Scorebuddy Enterprise: Price information on application
| Tampa, Florida|
|11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ|
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In case you are still having doubts about which solution will be best for your company it may be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how large is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Scorebuddy Twitter is followed by 1088 users.