Compare Scorebuddy vs. VICIdial

Assessing products for the top Customer Support Software need not be tough. On our review platform, you can easily match VICIdial and Scorebuddy and immediately evaluate their varying features. We allow you to take a look at their uniqe benefits, supported devices, support service, costs, terms, and many more. It's also possible to assess their overall score (8.0 for VICIdial vs. 7.3 for Scorebuddy) and overall customer satisfaction level (96% for VICIdial vs. 100% for Scorebuddy). Take your time and examine your best alternatives and discover which one is right for your company. You should also assess the software company’s business viability; can you count on them and will they still be on the market in the future? Currently, the most popular services in our Call Center Software category are: Freshdesk, PlayVox, Vocalcom Cloud Contact Center.
Comparison

Scorebuddy

VS

VICIdial

VS

Scorebuddy screenshot VICIdial screenshot
Pricing Page

Our Score

Our Score

7.3 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?

Price

Price

£99

free

Price Scheme

Price Scheme

Monthly payment Quote-based
Detailed Review

Detailed Review

General Description

General Description

Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Available Languages

Available Languages

USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Available Devices

Available Devices

Windows
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Integrations

Integrations

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Phone No.

Phone No.

+44 (0) 203 5140415 +1-888-894-8424
List of Features

List of Features

Scorebuddy FEATURES

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Popular Customers

Popular Customers

Allianz, DHL Express, Ryan Air, The Money Shop
Available Support

Available Support

Phone
Ticket
Phone Live Support
Ticket Training
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Company Email

Company Email

info@scorebuddy.co.uk sales@vicidial.com
Available Plans

Available Plans

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing Page

Pricing Page

Learn more about Scorebuddy pricing Learn more about VICIdial pricing
Vendor's Address

Vendor's Address

11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ Tampa, Florida
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which solution will perform best for your business it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every service is and how large is its online presence.For instance, if you check VICIdial LinkedIn profile you’ll see that they are followed by 13 users. In case of Scorebuddy the amount of followers on their LinkedIn page is 0.