Compare VICIdial vs. ScorebuddyYou have so many Customer Support Software options in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, you can actually examine the functions, pricing terms, available plans, and more details of VICIdial and Scorebuddy. You can also compare their score (8.0 for VICIdial vs. 7.3 for Scorebuddy) and user satisfaction level (96% for VICIdial vs. 100% for Scorebuddy). The scores and ratings provide you with an overall idea how both of these software products perform. Additionally, find out if the software can integrate with your current business apps to ensure greater productivity. We did our best to prepare reviews of all popular Call Center Software services that you can find on the market, but among them these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
|+1-888-894-8424||+44 (0) 203 5140415|
VICIdial integrates with the following business systems and applications:
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Allianz, DHL Express, Ryan Air, The Money Shop|
|Learn more about VICIdial pricing||Learn more about Scorebuddy pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
Scorebuddy Pro: £269 monthly
Scorebuddy Enterprise: Price information on application
| Tampa, Florida|
|11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ|
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In case you are still having doubts about which solution will be best for your company it may be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how large is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Scorebuddy Twitter is followed by 1088 users.