Compare VICIdial vs. Scorebuddy

You have so many Customer Support Software options in today’s state of that industry that deciding on the best product is often overwhelming. On our comparison page, you can actually examine the functions, pricing terms, available plans, and more details of VICIdial and Scorebuddy. You can also compare their score (8.0 for VICIdial vs. 7.3 for Scorebuddy) and user satisfaction level (96% for VICIdial vs. 100% for Scorebuddy). The scores and ratings provide you with an overall idea how both of these software products perform. Additionally, find out if the software can integrate with your current business apps to ensure greater productivity. At this time, the leading products in our Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
Compare

VICIdial

VS

Scorebuddy

VS

VICIdial screenshot Scorebuddy screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Pricing

Pricing

free

£99

Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Easy Links
Email Address

Email Address

sales@vicidial.com info@scorebuddy.co.uk
Contact Phone

Contact Phone

+1-888-894-8424 +44 (0) 203 5140415
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Prominent Clients

Prominent Clients

Allianz, DHL Express, Ryan Air, The Money Shop
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Scorebuddy pricing
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage
Company's Address

Company's Address

Tampa, Florida
USA
11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Scorebuddy FEATURES

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard
Compare Products

Compare Products

Compare with Freshservice
Compare with KnowledgeOwl
Compare with ConnectWise Control
Compare with MiContact Center
Compare with Kampyle
Compare with Nectar Desk
Compare with Drift
Compare with SmartAction
Compare with uContact
Compare with Dialpad
Compare with Pure Chat
Compare with Nectar Desk
Compare with CozTel
Compare with Zendesk Chat
Compare with JivoChat
Compare with Avoxi
Compare with Bomgar Remote Support
Compare with Teamwork Desk
Compare with SupportDesk
Compare with LivePerson
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In case you are still having doubts about which solution will be best for your company it may be a sensible idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given product is and how large is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Scorebuddy Twitter is followed by 1088 users.