Compare VICIdial vs. ScorebuddyAssessing products for the top Customer Support Software need not be tough. On our review platform, you can easily match VICIdial and Scorebuddy and immediately evaluate their varying features. We allow you to take a look at their uniqe benefits, supported devices, support service, costs, terms, and many more. It's also possible to assess their overall score (8.0 for VICIdial vs. 7.3 for Scorebuddy) and overall customer satisfaction level (96% for VICIdial vs. 100% for Scorebuddy). Take your time and examine your best alternatives and discover which one is right for your company. You should also assess the software company’s business viability; can you count on them and will they still be on the market in the future? Currently, the most popular solutions in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
VICIdial integrates with the following business systems and applications:
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
|+1-888-894-8424||+44 (0) 203 5140415|
|List of Features|
List of Features
|Allianz, DHL Express, Ryan Air, The Money Shop|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
Scorebuddy Pro: £269 monthly
Scorebuddy Enterprise: Price information on application
|Learn more about VICIdial pricing||Learn more about Scorebuddy pricing|
| Tampa, Florida|
|11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ|
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In case you continue having doubts about which solution will perform best for your business it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every service is and how large is its online presence.For instance, if you check VICIdial LinkedIn profile you’ll see that they are followed by 13 users. In case of Scorebuddy the amount of followers on their LinkedIn page is 0.