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Compare Roundee vs. VICIdial

Selecting the most appropriate Communications Software for your company is complicated with so many functions, choices, and offers to choose from. However, depending on our review platform will make it possible for you to streamline the selection process by displaying all main products in one place. For instance, you can match VICIdial and Roundee for their functions and overall scores, namely, 8.0 and 8.0, respectively. Similarly, you can see which software has higher general user satisfaction rating: 96% (VICIdial) and 100% (Roundee) to learn which product is better for your business. Don’t just pick the software with the cheapest price, but the solution that gives the best value. We did our best to review all popular Call Center Software solutions offered out there, but among them these three deserved our special attention: Freshcaller, RingCentral Contact Center, Five9.
Comparison

Roundee

VS

VICIdial

VS

Roundee screenshot VICIdial screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?

Pricing

Pricing

by quote

free

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

Roundee.io is a smart video meeting service for Slack.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Available Features

Available Features

Roundee FEATURES

  • Video Recording
  • Transcription
  • Co-edit Minutes
  • All Archive
  • Security
  • Invite Guest
  • Highly Scalable
  • Screen Sharing

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Customers

Prominent Customers

Pricing Details

Pricing Details

Learn more about Roundee pricing Learn more about VICIdial pricing
Contact No.

Contact No.

+1-408-641-7377 +1-888-894-8424
Contact Address

Contact Address

3003 N 1ST ST STE 221
San Jose, CA, 95134
USA
Tampa, Florida
USA
Devices Supported

Devices Supported

Windows
Android
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English, Dutch, Polish, Swedish
Pricing Info

Pricing Info

Roundee’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Customer Support

Customer Support

Phone
Ticket
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

support@roundee.io sales@vicidial.com
Integrations

Integrations

Roundee integrates with the following business systems and applications:

  • Slack
  • HipChat (Coming soon)
  • Microsoft Teams (Coming soon)

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both VICIdial and Roundee may have a reliable set of features each software could be created for a different company size. If you are analyzing various solutions you may want to focus on a company type they are catering to. Specific functionalities might scale up well for huge enterprises but if you own a small or medium business it’s usually more sensible to avoid paying for complex functionalities that you may never use.