Compare VICIdial vs. QB Techs

Getting the perfect Customer Support Software product is all about cross-checking different solutions and identifying the top software for your specific needs. Our proprietary system gives you a brief look at the general rating of VICIdial and QB Techs. For all round quality and performance, VICIdial scored 8.0, while QB Techs scored 8.0. On the other hand, for user satisfaction, VICIdial earned 96%, while QB Techs earned 98%. Below you can also look at their features, terms, plans, etc. to find out which program will be more suitable for your situation. An important aspect to assess is if the software lets you to toggle on/off restrictions on various types of users to limit the exposure of any confidential corporate data. In case you you have to quickly decide on the best Call Center Software according to our review team we advise you try out one of these products: CallTrackingMetrics, Freshdesk, Vocalcom Cloud Contact Center.
Comparison

VICIdial

VS

QB Techs

VS

VICIdial screenshot QB Techs screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

98% ?

Cost

Cost

free

$49.95

Price Scheme

Price Scheme

Quote-based One-time payment | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
QB Techs helps you choose the best possible accounting automation software suitable for your business model. They provide 24/7 technical support for QuickBooks.
Easy Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

QB Techs FEATURES

  • Chart of Accounts Development
  • Reconciliations
  • Accounts Receivables/Payable Management
  • Oversee Bookkeeping
  • Payroll Processing
  • Payroll Obligations
  • Internal/External Analysis
  • Ratio Analysis
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Depending on the type of services you’ve chosen, QB Techs offers four enterprise pricing packages to consider. Give the details a look, and select the best option for your business:

Bookkeeping Services – $49.95/hour

  • Casting/Posting/Importing of Transactions
  • Categorization or Classification into Respective Accounts
  • Checking, Credit Card, Paypal and Other Liability accounts.
  • Monthly Reconciliation Reports
  • Invoicing/Billing
  • Aging analysis
  • Data Analysis
  • Financial Reporting
  • Preparation of Monthly, Quarterly, and Yearly Financial Statements

Payroll Services – $99.95/hour

  • Commission Reports
  • Timesheets
  • Wages and Salaries Statements (Employee Wise, Department Wise),
  • Bonus and all other benefits statements.
  • Pay Slip and Pay Checks
  • Leave Encashment
  • Vacations and Sick Leave Tracking
  • Determination of the Payroll Taxes Withheld (Liability)
  • All IRS Obligation like Form W2, W3 and 940.
  • 401K, Medical Insurance and other deductions from the employees’ Paychecks.
  • Workers Compensation Reporting
  • All required obligations towards your independent contractors

Financial Analysis – $49.95/hour

  • Internal/External Analysis:
  • Ratio Analysis,
  • KPI (Key performance indicator) Analysis
  • PESTEL Analysis
  • SWOT Analysis
  • Determination of the Overall Objectives, Mission and Vision of an idea

QuickBooks Solutions – $599.95

  • QuickBooks Setup and Training
  • Data Integration (QuickBooks and 3rd part apps for different industries.
  • Complete AP/AR and Reconciliation Solutions through applications where necessary.
  • Real Time Processing Solutions
  • Data Conversion
  • QuickBooks Data Utilities
  • Data Rebuild and Verify
  • Data Cleansing
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

No information available.

Prominent Customers

Prominent Customers

Company Email

Company Email

sales@vicidial.com
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Contact Phone

Contact Phone

+1-888-894-8424 +1-800-910-6880
Contact Address

Contact Address

Tampa, Florida
USA
1968 S. Coast HWY #564
Laguna Beach, CA 92651
USA
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about QB Techs pricing
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QUICK LINKS

QUICK LINKS

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All the data, information and opinions that we shared in this analysis were taken from official company sites, marketing content available online, actual experience from real users as well as our personal everyday use of each solution by a professional reviewer. We do our best to thoroughly study each software, therefore we not only analyze it ourselves, but we also match our findings with views of other people from the SaaS community.