Compare VICIdial vs. Pulseway

To successfully find the most efficient and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here it is possible to match VICIdial’s overall score of 8.0 against Pulseway’s score of 8.2. You can also examine their general user satisfaction: VICIdial (96%) vs. Pulseway (100%). Furthermore, you can compare their good and bad points feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the best software for your needs. Of course you have to know your specific needs to realize which software meets those needs. Our team put a lot of effort to review all popular Call Center Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Five9, Freshcaller, CallTrackingMetrics.
Comparison

VICIdial

VS

Pulseway

VS

VICIdial screenshot Pulseway screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

$1.32

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
Easy Links
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pulseway FEATURES

 
  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft
Contact Email

Contact Email

sales@vicidial.com support@pulseway.com
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month
Phone No.

Phone No.

+1-888-894-8424 +1 646 766 0785
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Pulseway pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Clients

Popular Clients

CareTech Solutions, Reflex Distribution, Smartcall
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

Tampa, Florida
USA
Mayor Street Lower,
Dublin, Ireland
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which app will work best for your business it might be a good idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how extensive is its online presence.For example, if you look at VICIdial LinkedIn account you’ll see that they are followed by 13 users. In case of Pulseway the number of followers on their LinkedIn page is 0.