Compare VICIdial vs. PulsewayTo successfully find the most efficient and productive Customer Support Software for your company, you have to compare products available on the market. For instance, here it is possible to match VICIdial’s overall score of 8.0 against Pulseway’s score of 8.2. You can also examine their general user satisfaction: VICIdial (96%) vs. Pulseway (100%). Furthermore, you can compare their good and bad points feature by feature, including their terms and conditions and rates. By comparing products you are sure that you pick the best software for your needs. Of course you have to know your specific needs to realize which software meets those needs. Our team put a lot of effort to review all popular Call Center Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Five9, Freshcaller, CallTrackingMetrics.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
VICIdial integrates with the following business systems and applications:
Pulseway integrates with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:
Add-ons for Team Plan
|+1-888-894-8424||+1 646 766 0785|
|Learn more about VICIdial pricing||Learn more about Pulseway pricing|
|CareTech Solutions, Reflex Distribution, Smartcall|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Tampa, Florida|
| Mayor Street Lower, |
|Types of Support|
Types of Support
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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In the event you are still having second thoughts about which app will work best for your business it might be a good idea to examine each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how extensive is its online presence.For example, if you look at VICIdial LinkedIn account you’ll see that they are followed by 13 users. In case of Pulseway the number of followers on their LinkedIn page is 0.