Compare ProProfs Chat vs. VICIdialPurchasing the suitable Customer Support Software product is as easy as assessing the solid and weak characteristics and terms offered by VICIdial and ProProfs Chat. Here you can also match their total scores: 8.0 for VICIdial vs. 8.5 for ProProfs Chat. Or you can check their general user satisfaction rating, 96% for VICIdial vs. 100% for ProProfs Chat. We suggest that you put some effort and review their differences and determine which one is the better choice for your organization. What’s more bear in mind to take into account your company’s or industry’s unique case, for instance, a multilingual app for a global staff or a mobile app to help you work on the go. In the event you would like to quickly find the optimal Call Center Software according to our review team we suggest you examine one of these solutions: Freshcaller, Five9, CallTrackingMetrics.
|Free | Monthly payment | Annual Subscription||Quote-based|
ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
ProProfs Chat integrates with the following business systems and applicatons:
VICIdial integrates with the following business systems and applications:
|English||English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
|HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals|
| 6800 Altamor Drive, |
Los Angeles, CA 90045
| Tampa, Florida|
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
BRONZE – $9.99/Month (1 operator)
SILVER- $19.95/month (2 operator)
GOLD – $39.95/month (2 operator)
ENTERPRISE – $50/month (Unlimited operator)
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about ProProfs Chat pricing||Learn more about VICIdial pricing|
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No Customer Support Software will be perfect enough to cater to all the requirements of a business. While main features of VICIdial and ProProfs Chat should matter you should also carefully examine the integrations provided by every app. Very often you will already be working with various kinds of B2B software in your company and it’s definitely better to opt for solutions that integrate well with one another. That way you will be able to guarantee a reliable exchange of data between your teams and apps, which can significantly reduce time devoted to migrating between one solution and the other.