Compare ProProfs Chat vs. VICIdial

Purchasing the suitable Customer Support Software product is as easy as assessing the solid and weak characteristics and terms offered by VICIdial and ProProfs Chat. Here you can also match their total scores: 8.0 for VICIdial vs. 8.5 for ProProfs Chat. Or you can check their general user satisfaction rating, 96% for VICIdial vs. 100% for ProProfs Chat. We suggest that you put some effort and review their differences and determine which one is the better choice for your organization. What’s more bear in mind to take into account your company’s or industry’s unique case, for instance, a multilingual app for a global staff or a mobile app to help you work on the go. At this time, the leading services in our Call Center Software category are: RingCentral Contact Center, Freshcaller, Five9.

ProProfs Chat




ProProfs Chat screenshot VICIdial screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?





Pricing Model

Pricing Model

Free | Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

General Info

General Info

ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Supported Integrations

Supported Integrations

ProProfs Chat integrates with the following business systems and applicatons:

  • Salesforce
  • HighRise
  • ZohoCRM
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • Microsoft Dynamics 365
  • Nutshell
  • DNN
  • Drupal
  • Joomla
  • LightCMS
  • WordPress
  • Kentico
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM


English, Chinese, German, Spanish, French, Portugese English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Email Address

Email Address
Popular Customers

Popular Customers

HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals


ProProfs Chat FEATURES

  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Phone No.

Phone No.

+1-855-776-7763 +1-888-894-8424
Devices Supported

Devices Supported

Contact Address

Contact Address

6800 Altamor Drive,
Los Angeles, CA 90045
Tampa, Florida
Pricing Plans

Pricing Plans

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

FREE – $0

BRONZE – Starts at $8/month when paid annually, $9 when paid monthly (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- Starts at $15 when paid annually, $19 when paid monthly (2 operators)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – Starts at $32 when paid annually, $39 when paid monthly (2 operators)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – Starts at $149 when paid annually, $199 when paid monthly (Unlimited operators)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about ProProfs Chat pricing Learn more about VICIdial pricing
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Popular Alternatives

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No Customer Support Software will be perfect enough to cater to all the requirements of a business. While main features of VICIdial and ProProfs Chat should matter you should also carefully examine the integrations provided by every app. Very often you will already be working with various kinds of B2B software in your company and it’s definitely better to opt for solutions that integrate well with one another. That way you will be able to guarantee a reliable exchange of data between your teams and apps, which can significantly reduce time devoted to migrating between one solution and the other.