Compare ProProfs Chat vs. VICIdial

It’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, VICIdial earned 8.0 points, while ProProfs Chat received 8.5 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while ProProfs Chat scored 100%. Details about their characteristics, tools, supported platforms, customer support, etc. are given below to give you a more versatile assessment. Keep in mind to get only the functions your company needs so you don’t waste money for features which are redundant. Our experts made sure to prepare reviews of all popular Call Center Software solutions that you can find out there, but among them these three caught our special attention: CallTrackingMetrics, Freshdesk, Five9.

ProProfs Chat




ProProfs Chat screenshot VICIdial screenshot
Pricing Details


Our Score

8.5 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?





Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Contact Email

Contact Email
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers


ProProfs Chat integrates with the following business systems and applicatons:

  • Salesforce
  • HighRise
  • ZohoCRM
  • SugarCRM
  • InfusionSoft
  • FogBugz
  • Microsoft Dynamics 365
  • Nutshell
  • DNN
  • Drupal
  • Joomla
  • LightCMS
  • WordPress
  • Kentico
  • 3dCart
  • Magento
  • Shopify
  • Volusion
  • X-Cart
  • Zen Cart
  • BigCommerce
  • CoreCommerce
  • PrestaShop
  • OpenCart
  • SparkPay
  • CS-Cart
  • osCommerce
  • MailChimp
  • iContact
  • ActiveCampaign
  • GetResponse
  • Zendesk
  • Facebook

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Devices Supported

Devices Supported

Pricing Plans

Pricing Plans

ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

BRONZE – $9.99/Month (1 operator)

  • Unlimited Chats
  • Web /Mobile / Desktop App
  • Chat History (3 months)
  • Visitor Tracking
  • Ticketing

SILVER- $19.95/month (2 operator)

  • All Bronze Plus
  • Customize Logos and Colors
  • Ratings and Surveys
  • Proactive Chats & Triggers
  • 1 Domain
  • Chat History(6 Months)
  • File Transfer
  • Canned Responses

GOLD – $39.95/month (2 operator)

  • All Silver Plus
  • Multiple Operators
  • Departments & Groups
  • Supervise Chats
  • 3 Domains
  • Chat Routing
  • Advanced Integrations
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Knowledgebase Business
  • Chat History(1 Year)
  • Escalations and Transfer
  • Tickets
  • Call Back

ENTERPRISE – $50/month (Unlimited operator)

  • All Gold Plus
  • Advanced Customization
  • Roles & Permissions
  • Supervisor Dashboard
  • Unlimited Domains
  • Advanced Surveys
  • Premium Integrations
  • Knowledgebase Enterprise
  • Accessing Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Onboarding and Success Manager
  • 24/7 Support

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Prominent Clients

Prominent Clients

HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals
Available Features

Available Features

ProProfs Chat FEATURES

  • Real Time Chat
  • Real Time Visitor Monitoring
  • Display Operator Status
  • Visual & Audio Alerts
  • Chat Window Customization
  • Secure Chat Sessions
  • Multiple Chat Sessions
  • Show Chat Waiting Status
  • Add Chat To Multiple Websites
  • Spell Check During Chat
  • Operator/Visitor Typing Status
  • Chat Transcripts
  • Custom Chat Image
  • Chat Window Templates
  • Timed Chat Sessions
  • Pre-written Responses
  • Pre-defined URLS
  • Open API


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-855-776-7763 +1-888-894-8424
Company's Address

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045
Tampa, Florida
Pricing Details

Pricing Details

Learn more about ProProfs Chat pricing Learn more about VICIdial pricing
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
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Popular Alternatives

Popular Alternatives



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Almost as crucial as features and user support level are pricing options made available by VICIdial and ProProfs Chat. While price should not be a deciding element it’s definitely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your team size and easily scaled up if your team grows. Make sure you don’t choose plans that have advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with VICIdial and ProProfs Chat.