Compare ProProfs Chat vs. VICIdialIt’s easy to our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, VICIdial earned 8.0 points, while ProProfs Chat received 8.5 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while ProProfs Chat scored 100%. Details about their characteristics, tools, supported platforms, customer support, etc. are given below to give you a more versatile assessment. Keep in mind to get only the functions your company needs so you don’t waste money for features which are redundant. Our experts made sure to prepare reviews of all popular Call Center Software solutions that you can find out there, but among them these three caught our special attention: CallTrackingMetrics, Freshdesk, Five9.
|Free | Monthly payment | Annual Subscription||Quote-based|
ProProfs Chat is a real-time chat software that you can easily integrate into your business website and instantly connect with your website visitors.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
ProProfs Chat integrates with the following business systems and applicatons:
VICIdial integrates with the following business systems and applications:
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
BRONZE – $9.99/Month (1 operator)
SILVER- $19.95/month (2 operator)
GOLD – $39.95/month (2 operator)
ENTERPRISE – $50/month (Unlimited operator)
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
|HorseSaddleShop, Lazy SHop, MilitaryCruiseDeals|
| 6800 Altamor Drive, |
Los Angeles, CA 90045
| Tampa, Florida|
|Learn more about ProProfs Chat pricing||Learn more about VICIdial pricing|
|USA, UK, Canada, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
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Almost as crucial as features and user support level are pricing options made available by VICIdial and ProProfs Chat. While price should not be a deciding element it’s definitely a key thing to consider. You should expect a flexible pricing package that can be adjusted to your team size and easily scaled up if your team grows. Make sure you don’t choose plans that have advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on more affordable prices. You should also check out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to spend any money and offers a practical overview of what it’s like to work with VICIdial and ProProfs Chat.