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Compare Plum Voice Hosted IVR vs. VICIdial

Finding the perfect Communications Software product is all about cross-checking different solutions and figuring out the top application for your specific needs. Our proprietary process gives you a fast look at the general rating of VICIdial and Plum Voice Hosted IVR. For all round quality and performance, VICIdial scored 8.0, while Plum Voice Hosted IVR scored 7.4. On the other hand, for user satisfaction, VICIdial earned 96%, while Plum Voice Hosted IVR earned N/A%. Below you can also check their features, terms, plans, etc. to see which software will be more appropriate for your needs. One critical aspect to check is if the application lets you to enable and disable restrictions on various types of users to limit the exposure of any critical business data. If you have to quickly locate the top Call Center Software according to our review team we advise you examine these services: Freshcaller, Five9, RingCentral Contact Center.
Software

Plum Voice Hosted IVR

VS

VICIdial

VS

Plum Voice Hosted IVR screenshot VICIdial screenshot
Pricing Details

Score

Our Score

7.4 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

N/A ?

Client Experience

96% ?

Cost

Cost

By quote

free

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

An Interactive Voice Response (IVR) software for medium to large enterprises.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Integrations

Integrations

No information available

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Prominent Clients

Prominent Clients

Payment Service Network, ArrowHead, American Tire Distributors
Cost Details

Cost Details

Contact Plum Voice for an enterprise pricing quote.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing Details

Pricing Details

Learn more about Plum Voice Hosted IVR pricing Learn more about VICIdial pricing
Company's Address

Company's Address

The Plum Group, Inc.
131 Varick Street, 9th floor
New York, NY 10013
USA
Tampa, Florida
USA
Company Email

Company Email

sales@plumvoice.com sales@vicidial.com
Languages

Languages

English English, Dutch, Polish, Swedish
Available Features

Available Features

Plum Voice Hosted IVR FEATURES

  • Call routing, IVR capabilities
  • Messaging
  • IVR analytics tools
  • Feedback collection
  • Payment processing capabilities
  • Code development.

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Contact Phone

Contact Phone

1 800 995 7586 +1-888-894-8424
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products analyzed on this page are only a small sample of our complete Communications Software category and you should keep in mind that there might be more desirable alternatives available. If you would like to make sure you make the wisest choice for your company we definitely encourage you to test more products first. It may also be a good idea to check out our top 10 Communications Software ranking to see which services are currently the best ones and leaders in the market.