Compare Pindrop vs. VICIdial

The ideal Customer Support Software is a program that can deal with your company’s specific needs. It’s easy to identify which option works really with your industry if you review a wider range of products before you decide which one is the best. For example, VICIdial and Pindrop are scored at 8.0 and 7.6, respectively, for total quality and performance. Similarly, VICIdial and Pindrop have a user satisfaction rating of 96% and 94%, respectively, which shows the general feedback they get from customers. Better yet, reach put to a current client of the software and solicit their comments about the application in question. Our team put a lot of effort to review all popular Call Center Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.
Software

Pindrop

VS

VICIdial

VS

Pindrop screenshot VICIdial screenshot
Pricing Page

Score

Our Score

7.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

94% ?

Client Satisfaction

96% ?

Cost

Cost

by quote

free

Price Scheme

Price Scheme

Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Customer Support

Customer Support

Phone Live Support
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Pindrop pricing Learn more about VICIdial pricing
Contact Email

Contact Email

info@pindrop.com sales@vicidial.com
Languages

Languages

English, Germany, Spain, France, Italy, Portugal English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Available Integrations

Available Integrations

No information available.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-866-245-4045 +1-888-894-8424
List of Features

List of Features

Pindrop FEATURES

  • PhonePrinting
  • Voice Biometrics
  • PinDrop Network
  • Prompt preliminary call assessment
  • Multifactor antifraud solution

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Popular Customers

Popular Customers

Vendor's Address

Vendor's Address

817 West Peachtree Street, Suite 770
Atlanta, GA 30308
USA
Tampa, Florida
USA
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QUICK LINKS

QUICK LINKS

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Almost as crucial as features and user support quality are pricing options provided by VICIdial and Pindrop. Although pricing should not be the sole factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your company grows. Make sure you don’t select packages that include additional tools that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and Pindrop.