Compare Pindrop vs. VICIdialThe ideal Customer Support Software is a program that can deal with your company’s specific needs. It’s easy to identify which option works really with your industry if you review a wider range of products before you decide which one is the best. For example, VICIdial and Pindrop are scored at 8.0 and 7.6, respectively, for total quality and performance. Similarly, VICIdial and Pindrop have a user satisfaction rating of 96% and 94%, respectively, which shows the general feedback they get from customers. Better yet, reach put to a current client of the software and solicit their comments about the application in question. Our team put a lot of effort to review all popular Call Center Software solutions that you can find out there, but among all the ones we reviewed these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.
Pindrop is a multifactor antifraud and call center authentication platform designed to institute security, trust, and identity on voice interactions.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Learn more about Pindrop pricing||Learn more about VICIdial pricing|
|English, Germany, Spain, France, Italy, Portugal||English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
No information available.
VICIdial integrates with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|List of Features|
List of Features
Pindrop’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
| 817 West Peachtree Street, Suite 770|
Atlanta, GA 30308
| Tampa, Florida|
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Almost as crucial as features and user support quality are pricing options provided by VICIdial and Pindrop. Although pricing should not be the sole factor it’s without a doubt a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your company grows. Make sure you don’t select packages that include additional tools that you won’t find a use for and always make an effort to contact with the vendor directly as enterprises can frequently count on discounts. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t require you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and Pindrop.