Compare VICIdial vs. PhoneWagon

If you want a reliable Customer Support Software product for your enterprise you need to make time to compare various options. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can see VICIdial’s overall score of 8.0 and compare it against PhoneWagon’s score of 8.0; or VICIdial’s user satisfaction level at 96% versus PhoneWagon’s N/A% satisfaction score. The comparison can help you spot the strengths and weaknesses of each software, and choose which one fits you requirements better. Aside from the robust features, the software that is easy to understand and use is always the better option. We did our best to review all popular Call Center Software products that you can find out there, but among them these three deserved our special attention: CallTrackingMetrics, Vocalcom Cloud Contact Center, Freshdesk.
Compare

VICIdial

VS

PhoneWagon

VS

VICIdial screenshot PhoneWagon screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

N/A% ?

Cost

Cost

free

$39

Price Scheme

Price Scheme

Quote-based Monthly payment
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
An easy to use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on each of their marketing campaigns.
Easy Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

No information available.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

+1-888-894-8424 +1-410-726-3087
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International
Prominent Clients

Prominent Clients

Excel Builders
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

PhoneWagon FEATURES

  • Unique Phone Numbers
  • Automated Workflows
  • Smart and Intuitive Dashboard
  • Call History
  • Text Messaging
  • Call Tracking
  • Reporting
Vendor's Address

Vendor's Address

Tampa, Florida
USA
PhoneWagon Inc.
1407 Broadway
New York, NY 10018
USA
Contact Email

Contact Email

sales@vicidial.com ryan@phonewagon.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

PhoneWagon offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $39/month

  • 5 Local numbers
  • 500 Local minutes
  • 100 Text messages

Pro – $99/month

  • 20 Local numbers
  • 2,500 Local minutes
  • 500 Text messages

Enterprise – $249/month

  • 50 Local numbers
  • 10,000 Local minutes
  • 1,000 Text messages
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about PhoneWagon pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Almost as essential as features and customer support responsiveness are pricing packages provided by VICIdial and PhoneWagon. While pricing should not be the only aspect it’s definitely an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your team grows. Make sure you don’t choose packages that have advanced features that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a solid overview of what it’s like to work with VICIdial and PhoneWagon.