Compare VICIdial vs. PhoneWagonIf you want a reliable Customer Support Software product for your enterprise you need to make time to compare various options. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product operates. For instance, on this page you can see VICIdial’s overall score of 8.0 and compare it against PhoneWagon’s score of 8.0; or VICIdial’s user satisfaction level at 96% versus PhoneWagon’s N/A% satisfaction score. The comparison can help you spot the strengths and weaknesses of each software, and choose which one fits you requirements better. Aside from the robust features, the software that is easy to understand and use is always the better option. We did our best to prepare reviews of all popular Call Center Software solutions that you can find on the market, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshdesk.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
|Types of Support|
Types of Support
VICIdial integrates with the following business systems and applications:
No information available.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International|
| Tampa, Florida|
| PhoneWagon Inc.|
New York, NY 10018
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
PhoneWagon offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:
Starter – $39/month
Pro – $99/month
Enterprise – $249/month
|Learn more about VICIdial pricing||Learn more about PhoneWagon pricing|
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Almost as essential as features and customer support responsiveness are pricing packages provided by VICIdial and PhoneWagon. While pricing should not be the only aspect it’s definitely an important thing to consider. You should try to find a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your team grows. Make sure you don’t choose packages that have advanced features that you won’t find a use for and always try to get in touch with the vendor directly because big companies can frequently benefit from more affordable prices. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a solid overview of what it’s like to work with VICIdial and PhoneWagon.