Compare VICIdial vs. PhoneWagon

If you want to have a quick way to find out which Customer Support Software product is better, our unique system gives VICIdial a score of 8.0 and PhoneWagon a score of 8.0 for general quality and performance. Moreover, VICIdial is rated at 96%, while PhoneWagon is rated N/A% for their user satisfaction level. You can also compare their product details, such as functions, tools, options, plans, costs, and much more. Check whether the solution allows you to customize at least part of its workflows to ensure the software fits your own business processes. If you want to quickly locate the top Call Center Software according to our review team we suggest you take a look at one of these products: Freshdesk, CallTrackingMetrics, Five9.
Compare

VICIdial

VS

PhoneWagon

VS

VICIdial screenshot PhoneWagon screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

N/A% ?

Cost

Cost

free

$39

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
Useful Links
Contact No.

Contact No.

+1-888-894-8424 +1-410-726-3087
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

Tampa, Florida
USA
PhoneWagon Inc.
1407 Broadway
New York, NY 10018
USA
Contact Email

Contact Email

sales@vicidial.com ryan@phonewagon.com
Popular Customers

Popular Customers

Excel Builders
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about PhoneWagon pricing
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

PhoneWagon FEATURES

  • Unique Phone Numbers
  • Automated Workflows
  • Smart and Intuitive Dashboard
  • Call History
  • Text Messaging
  • Call Tracking
  • Reporting
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

No information available.

Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

PhoneWagon offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $39/month

  • 5 Local numbers
  • 500 Local minutes
  • 100 Text messages

Pro – $99/month

  • 20 Local numbers
  • 2,500 Local minutes
  • 500 Text messages

Enterprise – $249/month

  • 50 Local numbers
  • 10,000 Local minutes
  • 1,000 Text messages
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QUICK LINKS

QUICK LINKS

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All the data, information and statistics that we presented in this table were collated from official company sites, promotional materials available online, real-life experience from real customers as well as our own direct use of each app by an expert. We pay a lot of attention to extensively analyze each software, as a result we not only examine it internally, but we also compare our observations with experiences of other people from the SaaS community.