Compare VICIdial vs. PhonedeckIt’s easy to our scoring system to help you get a general idea which Communications Software product is better for your business. For overall product quality, VICIdial attained 8.0 points, while Phonedeck earned 7.9 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while Phonedeck scored 100%. Details about their unique elements, tools, supported platforms, customer service, etc. are provided below to provide you with a more correct review. Keep in mind to purchase only the functions that you need so you don’t waste cash for features that are unnecessary. Currently, the top services in our Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
|Quote-based||Monthly payment | Annual Subscription | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Phonedeck integrates mobile calls with the Salesforce cloud. It improves the productivity of sales professionals and optimizes business processes.
|Learn more about VICIdial pricing||Learn more about Phonedeck pricing|
| Tampa, Florida|
|Tempelhofer Ufer 17, 10963 Berlin, Germany|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Phonedeck offers three price plans:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
VICIdial integrates with the following business systems and applications:
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In case you continue having doubts about which product will work best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each product is and how extensive is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official page while Phonedeck profile is liked by 3121 people.