Compare VICIdial vs. Phonedeck

A good way to find the correct Communications Software product for your company is to evaluate the solutions against each other. Here you can compare VICIdial and Phonedeck and see their functions compared contrastively to help you choose which one is the superior product. Furthermore, you can compare their overall ratings, including: overall score (VICIdial: 8.0 vs. Phonedeck: 7.9) and user satisfaction (VICIdial: 96% vs. Phonedeck: 100%). Browse through their distinctive features and similarities and discover which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next 3-5 years? We did our best to review all popular Call Center Software services available on the market, but among them these three caught our special attention: Freshdesk, CallTrackingMetrics, Five9.
Comparison

VICIdial

VS

Phonedeck

VS

VICIdial screenshot Phonedeck screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.9 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Cost

Cost

free

$15

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription | Quote-based
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Phonedeck integrates mobile calls with the Salesforce cloud. It improves the productivity of sales professionals and optimizes business processes.
Easy Links
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Phonedeck FEATURES

  • Mobile CTI solution
  • 30-day free trial
  • Salesforce integration
  • Click-to-call
  • Create new tasks
  • Follow-up calls
  • Log a call with your notes
  • Mobile apps for Android and iOS
  • Mobile call management
  • Mobile telephony integration
  • Real-time call tracking
  • Set up reminders
  • Smartphone remote control
  • Softphone
  • Support BYOD
  • Sync tasks and contacts automatically
  • Voice call
  • Works on PC, laptop, smartphones and tablets
Vendor Email

Vendor Email

sales@vicidial.com getcsi@phonedeck.com
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

Tampa, Florida
USA
Tempelhofer Ufer 17, 10963 Berlin, Germany
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote

 

Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Training
Phone Number

Phone Number

+1-888-894-8424 +49-30-40-50-50-08
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Phonedeck pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

Trecker.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Salesforce
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Communications Software will be perfect enough to cater to all the requirements of a business. Even though key features of VICIdial and Phonedeck should matter you should also carefully explore the integrations provided by every app. In many cases your team will already be making use of some other B2B software in your company and it’s definitely better to go with software that integrate well with one another. With that approach you can guarantee a smooth exchange of information between your teams and software used, which can really reduce time wasted on migrating between one service and the other.