Compare VICIdial vs. Phonedeck

It’s easy to our scoring system to help you get a general idea which Communications Software product is better for your business. For overall product quality, VICIdial attained 8.0 points, while Phonedeck earned 7.9 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while Phonedeck scored 100%. Details about their unique elements, tools, supported platforms, customer service, etc. are provided below to provide you with a more correct review. Keep in mind to purchase only the functions that you need so you don’t waste cash for features that are unnecessary. Currently, the top services in our Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
Product

VICIdial

VS

Phonedeck

VS

VICIdial screenshot Phonedeck screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.9 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

free

$15

Pricing Model

Pricing Model

Quote-based Monthly payment | Annual Subscription | Quote-based
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Phonedeck integrates mobile calls with the Salesforce cloud. It improves the productivity of sales professionals and optimizes business processes.
Quick Links
Company Email

Company Email

sales@vicidial.com getcsi@phonedeck.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Phonedeck pricing
Company's Address

Company's Address

Tampa, Florida
USA
Tempelhofer Ufer 17, 10963 Berlin, Germany
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Phonedeck offers three price plans:

  • Monthly Plan: $15 per user per month
  • Annual Plan: $150 per user per year
  • Volume Pricing: Starts at 50 licenses, contact the vendor for a quote

 

Popular Clients

Popular Clients

Trecker.com
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Phonedeck FEATURES

  • Mobile CTI solution
  • 30-day free trial
  • Salesforce integration
  • Click-to-call
  • Create new tasks
  • Follow-up calls
  • Log a call with your notes
  • Mobile apps for Android and iOS
  • Mobile call management
  • Mobile telephony integration
  • Real-time call tracking
  • Set up reminders
  • Smartphone remote control
  • Softphone
  • Support BYOD
  • Sync tasks and contacts automatically
  • Voice call
  • Works on PC, laptop, smartphones and tablets
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-894-8424 +49-30-40-50-50-08
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Salesforce
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which product will work best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular each product is and how extensive is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official page while Phonedeck profile is liked by 3121 people.