VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows.
|English, Dutch, Polish, Swedish||English|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.
VICIdial integrates with the following business systems and applications:
PhaseWare Tracker supports integration with Miscrosoft Outlook.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Freelancers|
| Tampa, Florida|
| 1700 N. Redbud Blvd, Suite 190|
McKinney, Texas 75069
|Dexter + Chaney, PropertyInfo, American Messaging, Sacramento Public Library|
|List of Features|
List of Features
|Learn more about VICIdial pricing||Learn more about PhaseWare Tracker pricing|
Page last modified
It may not always be enough to just compare VICIdial and PhaseWare Tracker with each other. Although useful tools, pricing and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every solution. In many cases a less popular product may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market popularity it’s a significant contender to the products that rule the market.