Compare VICIdial vs. PhaseWare Tracker

You have such a wide range of Customer Support Software choices in today’s state of that industry that picking the right product can be confusing. On our comparison page, you can actually review the functions, pricing terms, available plans, and more details of VICIdial and PhaseWare Tracker. You can also assess their score (8.0 for VICIdial vs. 7.2 for PhaseWare Tracker) and user satisfaction level (96% for VICIdial vs. 99% for PhaseWare Tracker). The scores and ratings give you a solid idea how both of these software products perform. In addition, make sure if the application can integrate with the company’s current business apps to ensure greater productivity. Those of you who are pressed for time or want a Call Center Software advice from our experts might want to try out these top choices for this year: Freshdesk, Five9, CallTrackingMetrics.
Product

VICIdial

VS

PhaseWare Tracker

VS

VICIdial screenshot PhaseWare Tracker screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.2 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

99% ?

Pricing

Pricing

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows.
Useful Links
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Phone No.

Phone No.

+1-888-894-8424 (866).390.3492
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

PhaseWare Tracker supports integration with Miscrosoft Outlook.

Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Training
Company Email

Company Email

sales@vicidial.com Info@PhaseWare.com
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Freelancers
Company's Address

Company's Address

Tampa, Florida
USA
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069
Popular Customers

Popular Customers

Dexter + Chaney, PropertyInfo, American Messaging, Sacramento Public Library
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

PhaseWare Tracker FEATURES

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about PhaseWare Tracker pricing
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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare VICIdial and PhaseWare Tracker with each other. Although useful tools, pricing and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every solution. In many cases a less popular product may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite lesser market popularity it’s a significant contender to the products that rule the market.