Compare VICIdial vs. Parature

If you’re having a difficult time choosing the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and find out which solution offers more advantages. In particular, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. Parature (overall score: 7.2; user rating: 98%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly increase the odds of obtaining the right product for your company. Take a closer look at other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms. In case you you would like to quickly find the top Call Center Software according to our review team we recommend you examine one of these products: CallTrackingMetrics, Freshdesk, Five9.
Product

VICIdial

VS

Parature

VS

VICIdial screenshot Parature screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Price

Price

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
Easy Links
Vendor Email

Vendor Email

sales@vicidial.com support@parature.com
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact the vendor directly for a price quote. 

Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Parature FEATURES

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, Canada
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Parature pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter
Prominent Customers

Prominent Customers

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems
Contact Phone

Contact Phone

+1-888-894-8424 (877) GO-PARATURE
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which product will be best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how extensive is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Parature Twitter is followed by 4175 users.