Compare VICIdial vs. ParatureIf you’re having a difficult time choosing the right Customer Support Software product for your company, it’s a good idea to do a comparison of the available software and find out which solution offers more advantages. In particular, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. Parature (overall score: 7.2; user rating: 98%) for their overall performance. It's also possible to see which one provides more tools that you need or which has more flexible pricing plans for your current budget. Working with a clear table to compare their features will significantly increase the odds of obtaining the right product for your company. Take a closer look at other areas of the software such as intuitiveness, adaptability, scalability, and pricing terms. In case you you would like to quickly find the top Call Center Software according to our review team we recommend you examine one of these products: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
| Tampa, Florida|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact the vendor directly for a price quote.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, Canada|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about Parature pricing|
VICIdial integrates with the following business systems and applications:
Parature supports the following integrations:
|Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems|
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If you continue having second thoughts about which product will be best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how extensive is its online presence. For instance VICIdial Twitter profile has currently 519 followers. At the same time Parature Twitter is followed by 4175 users.