VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
|List of Features|
List of Features
|Learn more about VICIdial pricing||Learn more about Parature pricing|
|Types of Support|
Types of Support
|Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact the vendor directly for a price quote.
VICIdial integrates with the following business systems and applications:
Parature supports the following integrations:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
| Tampa, Florida|
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Every time you compare various Customer Support Software apps you shouldn’t simply explore their list of features and offered pricing packages. Consider that the solution should be meeting your standards and company so the more flexible their offer the better. Learn which OSes are supported by VICIdial and Parature and make sure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a key element for many firms.