Compare VICIdial vs. Parature

Comparing products for the top Customer Support Software need not be hard. On our review platform, you can easily match VICIdial and Parature and right away analyze their varying features. We allow you to take a look at their features, supported devices, customer support, pricing rates, terms, and many more. You can even examine their overall score (8.0 for VICIdial vs. 7.2 for Parature) and overall customer satisfaction level (96% for VICIdial vs. 98% for Parature). Take your time and assess your top alternatives and see which one is right for your company. Likewise, you must assess the software vendor’s credibility; are they reliable and will they still be on the market in a few years time? We know that not all people have enough time to test a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
Comparison

VICIdial

VS

Parature

VS

VICIdial screenshot Parature screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Microsoft’s Parature platform helps to build knowledge, provide self-service support, and manage multi-channel interactions.
Quick Links
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Contact No.

Contact No.

+1-888-894-8424 (877) GO-PARATURE
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Parature FEATURES

  • Custom branded portal
  • Customer self-service portal
  • Customer surveys and feedback
  • Guided workflows and actions
  • Integrated live chat tool
  • Knowledgebase search/suggest
  • Mobile support portal
  • Multichannel interaction management
  • Multimedia-enhanced articles
  • Multi-site content publishing options
  • Parature Facebook portal
  • Personalized support responses
  • Ratings and related topics
  • Search-optimized article content
  • SEO optimization portal
  • Social media support
  • Ticket management
  • Unified agent desktop
  • Unified knowledgebase
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Parature pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Prominent Customers

Prominent Customers

Coremetrics, Elsevier, ExtendMedia, Florida Virtual School, Hitachi Data Systems
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact the vendor directly for a price quote. 

Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Parature supports the following integrations:

  • Salesforce Sales Cloud
  • Microsoft Dynamics CRM Online
  • Twitter
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company's Address

Company's Address

Tampa, Florida
USA
Company Email

Company Email

sales@vicidial.com support@parature.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you compare various Customer Support Software apps you shouldn’t simply explore their list of features and offered pricing packages. Consider that the solution should be meeting your standards and company so the more flexible their offer the better. Learn which OSes are supported by VICIdial and Parature and make sure you will obtain mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a key element for many firms.