Compare VICIdial vs. Olark

Comparing products to get the best Customer Support Software doesn't have to be hard. On our review platform, it is possible to match VICIdial and Olark and quickly see their varying features. We allow you to examine their features, supported devices, customer support, pricing, terms, and more. You may also compare their overall score (8.0 for VICIdial vs. 8.7 for Olark) and overall customer satisfaction level (96% for VICIdial vs. 98% for Olark). Take your time and compare your leading options and discover which one is best for your company. Similarly, you have to check the software company’s business viability; can they be relied upon and will they still be on the market in the future? Our team put a lot of effort to prepare reviews of all popular Call Center Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Freshcaller, Five9, CallTrackingMetrics.
Product

VICIdial

VS

Olark

VS

VICIdial screenshot Olark screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Price

Price

free

$12

Pricing Type

Pricing Type

Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Olark is a popular chat support platform used by hundreds of businesses.
Easy Links
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Vendor's Address

Vendor's Address

Tampa, Florida
USA
76 South Park St.
San Francisco, CA 94107
Prominent Customers

Prominent Customers

Nosh Detox, CoPromote, Man Crates, CommitChange.com
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Contact No.

Contact No.

+1-888-894-8424 support@olark.com
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Ticket Training
Company Email

Company Email

sales@vicidial.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Olark pricing
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which product will be best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each software is and how large is its online presence.For instance, if you check VICIdial LinkedIn page you’ll learn that they are followed by 13 people. In case of Olark the volume of followers on their LinkedIn page is 519.