|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Olark is a popular chat support platform used by hundreds of businesses.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial integrates with the following business systems and applications:
Olark Live Chat supports integrations with the following business systems and applications:
| Tampa, Florida|
| 76 South Park St.|
San Francisco, CA 94107
|Nosh Detox, CoPromote, Man Crates, CommitChange.com|
|Types of Support|
Types of Support
|Learn more about VICIdial pricing||Learn more about Olark pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
|English, Dutch, Polish, Swedish||English|
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In the event you continue having second thoughts about which product will be best in your case it may be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular each software is and how large is its online presence.For instance, if you check VICIdial LinkedIn page you’ll learn that they are followed by 13 people. In case of Olark the volume of followers on their LinkedIn page is 519.