Compare Moxtra vs. VICIdial

Purchasing the suitable Communications Software product is as straightforward as assessing the good and low functions and terms offered by VICIdial and Moxtra. Here it's also possible to match their overall scores: 8.0 for VICIdial vs. 8.2 for Moxtra. Or you can check their general user satisfaction rating, 96% for VICIdial vs. 86% for Moxtra. We suggest that you take some time to review their differences and decide which one is the better choice for your company. Moreover. bear in mind to consider your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile platform to help you work away from your office. People who don't have much time or would like to get a Call Center Software suggestion from our experts may want to take a look at these top choices for this year: Freshcaller, Five9, CallTrackingMetrics.





Moxtra screenshot VICIdial screenshot
Pricing Details


Our Score

8.2 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

86% ?

Customer Experience

96% ?





Pricing Model

Pricing Model

Free | Monthly payment | Quote-based Quote-based
Complete Review

Complete Review

General Info

General Info

Moxtra brings mobile collaboration to teams for continuous productivity and engagement, and delivers a mobile-first, embeddable cloud collaboration service.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Contact Phone

Contact Phone

+1-408-498-9190 +1-888-894-8424
Types of Support

Types of Support

Phone Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Moxtra pricing Learn more about VICIdial pricing
Vendor's Address

Vendor's Address

1601 S De Anza Blvd
Cupertino, CA 95014
Tampa, Florida


Moxtra integrates with the following business systems and applications:

  • HubSpot
  • Salesforce
  • GitHub
  • Zendesk
  • Zapier
  • QuickBooks
  • Zoho
  • JIRA
  • Dropbox
  • Box
  • Evernote
  • Google Drive
  • iCloud Drive
  • PayPal
  • MailChimp
  • Intercom
  • PivotalTracker
  • Formstack

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Available Plans

Available Plans

Moxtra offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Start – Free

  • Search And Browse Messages From The Past 90 Days
  • 10 MB File Upload Size
  • 2 Service Integrations
  • 3 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
  • 30 Minutes Per Meeting
  • Free Native Apps For Ios, Android, Mac, And Windows
  • Forward Emails Into Moxtra
  • Dial-In Directly To Meetings
  • Help Desk
  • Upload Files From Cloud Services

Business – Free

  • Minimum of 3 users
  • All Individual Features
  • 20 Mb File Upload Size
  • 5 Service Integrations
  • 5 Participants Per Meeting (Including Video Meetings, Screen sharing, Whiteboarding)
  • 45 Mins Per Meeting
  • Administrative Dashboard
  • User Management

Business Pro – $12/user/month

  • All Business Features
  • Search And Browse Messages For An Unlimited Time
  • Unlimited Service Integrations
  • 200mb File Upload Size
  • Unlimited Time Per Meeting
  • 50 Participants Per Meeting
  • CSV Import
  • Advanced User Management
  • Custom Branding
  • Analytics
  • Unified Team Directory
  • 24/7 Priority Support

Enterprise – By quote

  • All Business Pro Features
  • Dedicated Support Manager
  • LDAP And MS Active Directory
  • Unified Security, Data Retention, And Compliance Policies
  • Organization-Wide Reporting, Metrics, And Analytics
  • SAML + Single Sign On
  • Identity Management Integrations
  • Consolidated Billing

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Prominent Customers

Prominent Customers

ZTE, Gartner, BrainShark
Available Features

Available Features


  • Status Updates
  • Instant Messaging
  • Activity Feed
  • NNotifications
  • Discussions
  • User Directory
  • Online Status of Coworkers
  • File Sharing
  • Document Collaboration
  • Version Control
  • Knowledge Base
  • Surveys
  • Task Management
  • Calendar
  • Search
  • Mobile
  • Multi-Language Support
  • User, Role, and Access Management


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Devices Supported

Devices Supported

Available Languages

Available Languages

English English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Contact Email

Contact Email
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Both VICIdial and Moxtra were reviewed by a team of independent SaaS experts who prepared a detailed examination of all key elements of every service. Their total score was calculated using our unique SmartScore model which gives an individual partial score to every factor like: main features, client support, mobile support, security, customer satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only factor important to a company so we do our best to pay attention to all sides of a app before giving it a final rating.