Compare VICIdial vs. MedalliaWe are here to simplify the process of contrasting Customer Support Software products for you. In particular, on this page you can examine the overall performance of VICIdial (8.0) and contrast it with the overall performance of Medallia (6.8). It's also possible to match their overall user satisfaction rating: VICIdial (96%) vs. Medallia (98%). Furthermore, study their capabilities thoroughly to see which product can better tackle your company’s requirements. In general, any business solution should allow you to comfortably see the big picture, at the same time giving you immediate access to the details. Our experts made sure to review all popular Call Center Software solutions offered on the market, but among them these three caught our special attention: Five9, Freshdesk, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, Canada|
|Learn more about VICIdial pricing||Learn more about Medallia pricing|
VICIdial integrates with the following business systems and applications:
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
|Mercedes-Benz, GE Healthcare, Nordstrom, PayPal|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact the vendor directly for pricing details.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises|
| Tampa, Florida|
|Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA|
|List of Features|
List of Features
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In case you continue having second thoughts about which solution will work best for your company it might be a good idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular every service is and how large is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time Medallia Twitter is followed by 6228 users.