VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Contact the vendor directly for pricing details.
|Learn more about VICIdial pricing||Learn more about Medallia pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises|
|Mercedes-Benz, GE Healthcare, Nordstrom, PayPal|
VICIdial integrates with the following business systems and applications:
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
| Tampa, Florida|
|Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA|
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It may not always be enough to simply compare VICIdial and Medallia against each other. While useful tools, cost and user reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by every app. Frequently a less known service may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that in spite of smaller market popularity it’s a significant contender to the services that rule the market.