Compare VICIdial vs. Medallia

We are here to simplify the process of contrasting Customer Support Software products for you. In particular, on this page you can examine the overall performance of VICIdial (8.0) and contrast it with the overall performance of Medallia (6.8). It's also possible to match their overall user satisfaction rating: VICIdial (96%) vs. Medallia (98%). Furthermore, study their capabilities thoroughly to see which product can better tackle your company’s requirements. In general, any business solution should allow you to comfortably see the big picture, at the same time giving you immediate access to the details. Our experts made sure to review all popular Call Center Software solutions offered on the market, but among them these three caught our special attention: Five9, Freshdesk, CallTrackingMetrics.
Comparison

VICIdial

VS

Medallia

VS

VICIdial screenshot Medallia screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

6.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

98% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Quick Links
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, Canada
Contact Email

Contact Email

sales@vicidial.com
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Medallia pricing
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Popular Customers

Popular Customers

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact the vendor directly for pricing details.

Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises
Contact No.

Contact No.

+1-888-894-8424 1-855-238-4787
Contact Address

Contact Address

Tampa, Florida
USA
Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which solution will work best for your company it might be a good idea to investigate each service’s social metrics. Such metrics are frequently an indicator of how popular every service is and how large is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time Medallia Twitter is followed by 6228 users.