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Compare VICIdial vs. Medallia

The best Customer Support Software is a program that can tackle your company’s unique demands. It is possible to identify which alternative works best for your business if you assess different products before you decide which one is the best. For instance, VICIdial and Medallia are scored at 8.0 and 6.8, respectively, for general quality and performance. Likewise, VICIdial and Medallia have a user satisfaction rating of 96% and 98%, respectively, which indicates the general feedback they get from customers. Moreover, reach put to a regular client of the software and ask for their opinion about the application in question. If you want to quickly locate the top Call Center Software according to our experts we suggest you take a look at the following solutions: RingCentral Contact Center, Freshcaller, Five9.
Compare

VICIdial

VS

Medallia

VS

VICIdial screenshot Medallia screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

6.8 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

98% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Quick Links
Phone Number

Phone Number

+1-888-894-8424 1-855-238-4787
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Contact the vendor directly for pricing details.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Medallia pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Popular Customers

Popular Customers

Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Medallia FEATURES

  • Benchmarking
  • Customer recovery
  • Dashboarding
  • Data collection
  • Data integration
  • Goal setting
  • Interactive analytics
  • Media sharing
  • Mobile feedback
  • Push reporting
  • Text analytics
Vendor Email

Vendor Email

sales@vicidial.com
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.

Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.

Company's Address

Company's Address

Tampa, Florida
USA
Medallia Palo Alto, 395 Page Mill Road, Suite 100, Palo Alto, CA 94306, USA
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare VICIdial and Medallia against each other. While useful tools, cost and user reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards claimed by every app. Frequently a less known service may turn out to be an excellent choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that in spite of smaller market popularity it’s a significant contender to the services that rule the market.