Compare VICIdial vs. LivePersonBuying the ideal Customer Support Software for your firm is crucial to growing your company’s effectiveness. In our platform, it is simple to review numerous solutions to see which one is the appropriate software for your needs. Here you can match VICIdial vs. LivePerson and check their overall scores (8.0 vs. 7.3, respectively) and user satisfaction rating (96% vs. 97%, respectively). It's also possible to look at the details of pricing, terms and conditions, plans, functions, tools, and more, and decide which software offers more advantages for your business. In general, choose the software which helps you to change the features and price terms to match your company growth or lack of it. Our team put a lot of effort to review all popular Call Center Software solutions offered on the market, but among them these three deserved our special attention: Five9, RingCentral Contact Center, Freshcaller.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Drive online conversions and improve customer loyalty with LivePerson, a market leader in real-time intelligent customer engagement.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about LivePerson pricing|
| Tampa, Florida|
| 475 10th Ave|
New York, NY 10018
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
LiveEngage offers two monthly subscriptions and a quote-based plan that are available for 12-month contract terms.
Standard – $40/user/month
Premier – $90/user/month
Enterprise – Quote-based
|Intuit, Gilt, Snapfish by HP|
|Types of Support|
Types of Support
VICIdial integrates with the following business systems and applications:
|+1-888-894-8424||1 212 609 4200|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|List of Features|
List of Features
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In case you continue having second thoughts about which app will perform best for your business it may be a good idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular a given app is and how big is its online presence.For example, if you analyze VICIdial LinkedIn profile you’ll learn that they are followed by 13 users. In case of LivePerson the amount of followers on their LinkedIn page is 166.