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Compare VICIdial vs. LiveOps

Different firms require different types of Customer Support Software. To learn which service meets your requirements, think about comparing various alternatives feature by feature an taking into consideration their conditions and prices. Furthermore, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: VICIdial (8.0) vs. LiveOps (7.1) for overall quality and efficiency; VICIdial (96%) vs. LiveOps (99%) for user satisfaction rating. Check out their high and weaker points and decide which software is a better option for your company. An effective, simple way is to list the pros and cons of both services side by side and see which solution is better. Currently, the most significant services in our Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Compare

VICIdial

VS

LiveOps

VS

VICIdial screenshot LiveOps screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.1 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

99% ?

Price

Price

free

$190

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Easy Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Company's Address

Company's Address

Tampa, Florida
USA
555 Twin Dolphin Dr, Redwood City, CA 94065, USA
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Contact Phone

Contact Phone

+1-888-894-8424 (800) 411-4700
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

LiveOps FEATURES

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact Email

Contact Email

sales@vicidial.com csc@liveops.com
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about LiveOps pricing
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

Popular Customers

Popular Customers

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

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QUICK LINKS

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No Customer Support Software will be able to cover all the requirements of a specific team. Though main functionalities of VICIdial and LiveOps are obviously a priority you should also thoroughly examine the integrations offered by each software. Quote frequently your team will already be working with other types of SaaS software in your company and it’s definitely wiser to choose apps that integrate well with each other. With that approach you can be certain of a smooth transfer of data between your teams and software used, which can really reduce time spent on migrating between one solution and the next.