Compare VICIdial vs. LiveOpsA sensible way to find the appropriate Customer Support Software product for your business is to cross-check the solutions against each other. Here you can compare VICIdial and LiveOps and see their features compared contrastively to help you choose which one is the superior product. Likewise, you can review their overall ratings, including: overall score (VICIdial: 8.0 vs. LiveOps: 7.1) and user satisfaction (VICIdial: 96% vs. LiveOps: 99%). Analyze their varying features and similarities and find out which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years? We realize that not all companies have the time to try out dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK|
|Types of Support|
Types of Support
| Tampa, Florida|
|555 Twin Dolphin Dr, Redwood City, CA 94065, USA|
|Learn more about VICIdial pricing||Learn more about LiveOps pricing|
|Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut|
VICIdial integrates with the following business systems and applications:
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
|List of Features|
List of Features
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
LiveOps offers flexible pricing plans to meet your needs.
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
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All the data, information and experiences that we offered in this comparison were taken from official vendor websites, advertising materials available online, real-life experience from real users as well as our personal everyday use of each product by a professional reviewer. We do our best to comprehensively test every service, so we not only test it on our own, but we also correlate our observations with views of other members from the B2B community.