Compare VICIdial vs. LiveOpsDifferent firms require different types of Customer Support Software. To learn which service meets your requirements, think about comparing various alternatives feature by feature an taking into consideration their conditions and prices. Furthermore, you may get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system. The results are: VICIdial (8.0) vs. LiveOps (7.1) for overall quality and efficiency; VICIdial (96%) vs. LiveOps (99%) for user satisfaction rating. Check out their high and weaker points and decide which software is a better option for your company. An effective, simple way is to list the pros and cons of both services side by side and see which solution is better. At this time, the most popular services in our Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
|Types of Support|
Types of Support
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises | Medium Business|
| Tampa, Florida|
|555 Twin Dolphin Dr, Redwood City, CA 94065, USA|
|List of Features|
List of Features
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about LiveOps pricing|
VICIdial integrates with the following business systems and applications:
Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.
Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.
|Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
LiveOps offers flexible pricing plans to meet your needs.
The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.
For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.
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No Customer Support Software will be able to cover all the requirements of a specific team. Though main functionalities of VICIdial and LiveOps are obviously a priority you should also thoroughly examine the integrations offered by each software. Quote frequently your team will already be working with other types of SaaS software in your company and it’s definitely wiser to choose apps that integrate well with each other. With that approach you can be certain of a smooth transfer of data between your teams and software used, which can really reduce time spent on migrating between one solution and the next.