Compare VICIdial vs. LiveOps

A sensible way to find the appropriate Customer Support Software product for your business is to cross-check the solutions against each other. Here you can compare VICIdial and LiveOps and see their features compared contrastively to help you choose which one is the superior product. Likewise, you can review their overall ratings, including: overall score (VICIdial: 8.0 vs. LiveOps: 7.1) and user satisfaction (VICIdial: 96% vs. LiveOps: 99%). Analyze their varying features and similarities and find out which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years? We realize that not all companies have the time to try out dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk, Five9, CallTrackingMetrics.
Comparison

VICIdial

VS

LiveOps

VS

VICIdial screenshot LiveOps screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.1 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

99% ?

Pricing

Pricing

free

$190

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
LiveOps supports Voice, chat, email, SMS, Twitter, and Facebook and offers an integrated customer interaction database.
Useful Links
Email Address

Email Address

sales@vicidial.com csc@liveops.com
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK
Contact No.

Contact No.

+1-888-894-8424 (800) 411-4700
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

Tampa, Florida
USA
555 Twin Dolphin Dr, Redwood City, CA 94065, USA
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about LiveOps pricing
Prominent Customers

Prominent Customers

Aegon, Salesforce.com, Kodak, Coca Cola, Pizza Hut
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

CRM Integrations

Whether you’re using Microsoft Dynamics, Salesforce, or another CRM solution, LiveOps has got you covered. LiveOps CRM Integrations offer advanced capabilities including computer telephony integration (CTI), embedded phone panel, real-time screen pop and more to boost your contact center productivity.

Platform APIs

Open and standards-based APIs enable you to extend the functionality and control of LiveOps. Create custom integrations or develop your own tools. With more than 15 APIs to choose from, you can integrate to a WFM system or even craft a new single-view dashboard for your contact center.

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

LiveOps FEATURES

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class customer support
  • Multichannel support
  • Intelligent multichannel routing
  • LiveOps Chat
  • LiveOps Email
  • LiveOps integrated agent desktop
  • LiveOps Social
  • LiveOps Talent Agent Services
  • LiveOps Voice
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and reliability
  • Simplicity and rapid deployment
  • Solutions for all industries
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

LiveOps offers flexible pricing plans to meet your needs.

Basic Package:

  • LiveOps Voice: $95
  • LiveOps Chat: $40
  • LiveOps Email: $30
  • LiveOps SMS: $20
  • LiveOps Social – Facebook: $20
  • LiveOps Social – Twitter: $20
  • Multichannel Bundle (all of the above): $190

The rates are for per concurrent agent per month. The agent applications can be purchased as a bundle or separately.

For the rates of Professional and Enterprise plans, contact LiveOps sales deparatament.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we offered in this comparison were taken from official vendor websites, advertising materials available online, real-life experience from real users as well as our personal everyday use of each product by a professional reviewer. We do our best to comprehensively test every service, so we not only test it on our own, but we also correlate our observations with views of other members from the B2B community.