Compare LiveEngage vs. VICIdialBuying the ideal Customer Support Software for your organization is vital to increasing your company’s effectiveness. In our platform, it's easy to examine a wide range of solutions to see which one is the ideal software for your needs. Here you can match VICIdial vs. LiveEngage and examine their overall scores (8.0 vs. 8.8, respectively) and user satisfaction rating (96% vs. 100%, respectively). You can even analyze the specifics of prices, conditions, plans, functions, tools, and more, and determine which software offers more benefits for your business. In general, go for the business software that lets you to change the features and pricing to match your business growth or lack of it. At the moment, the leading services in our Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
|Monthly payment | Quote-based||Quote-based|
LiveEngage is the leading chat and messaging solution, having been the leading provider of desktop and mobile messaging applications for over 20 years.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
LiveEngage offers two enterprise pricing plans: a Small Team Plan (for 1-5 users) and a Custom Plan (for more 5 users). It offers a limited Free Trial for 30 days (no credit card required).
Small Team Plan (15-day money back guarantee)
To get a custom quote for your company, please contact LivePerson directly.
Here is what’s included in both plans:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
|Learn more about LiveEngage pricing||Learn more about VICIdial pricing|
LiveEngage integrates with the following business systems and applications:
VICIdial integrates with the following business systems and applications:
|List of Features|
List of Features
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| 475 10th Avenue, 5th Floor|
New York, NY 10018
| Tampa, Florida|
|USA, UK, Canada, International||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
|Adobe, Microsoft, IBM|
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All the data, facts and reviews that we shared in this table were taken from official vendor pages, promotional resources available online, real-life experience from real customers as well as our own hands-on use of each software by a professional reviewer. We do our best to thoroughly analyze every app, as a result we not only examine it ourselves, but we also match our findings with opinions of other people from the SaaS community.