Compare LiveEngage vs. VICIdial

Buying the ideal Customer Support Software for your organization is vital to increasing your company’s effectiveness. In our platform, it's easy to examine a wide range of solutions to see which one is the ideal software for your needs. Here you can match VICIdial vs. LiveEngage and examine their overall scores (8.0 vs. 8.8, respectively) and user satisfaction rating (96% vs. 100%, respectively). You can even analyze the specifics of prices, conditions, plans, functions, tools, and more, and determine which software offers more benefits for your business. In general, go for the business software that lets you to change the features and pricing to match your business growth or lack of it. At the moment, the leading services in our Call Center Software category are: Freshdesk, CallTrackingMetrics, Five9.
Software

LiveEngage

VS

VICIdial

VS

LiveEngage screenshot VICIdial screenshot
Pricing Page

Our Score

Our Score

8.8 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

96% ?

Pricing

Pricing

$49

free

Pricing Model

Pricing Model

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

LiveEngage is the leading chat and messaging solution, having been the leading provider of desktop and mobile messaging applications for over 20 years.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Pricing Info

Pricing Info

LiveEngage offers two enterprise pricing plans: a Small Team Plan (for 1-5 users) and a Custom Plan (for more 5 users). It offers a limited Free Trial for 30 days (no credit card required).

Small Team Plan (15-day money back guarantee)

  • 1 user = $49 per month
  • 2 users = $94 per month
  • 3 users = $139 per month
  • 4 users = $179 per month
  • 5 users =  $219 per month

Custom Plan

To get a custom quote for your company, please contact LivePerson directly.

Here is what’s included in both plans:

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing Page

Pricing Page

Learn more about LiveEngage pricing Learn more about VICIdial pricing
Integrations

Integrations

LiveEngage integrates with the following business systems and applications:

  • Salesforce CRM
  • SugarCRM
  • Zendesk

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
List of Features

List of Features

LiveEngage FEATURES

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Contact Email

Contact Email

pr@liveperson.com sales@vicidial.com
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Support

Available Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-212-609-4200 +1-888-894-8424
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact Address

Contact Address

475 10th Avenue, 5th Floor
New York, NY 10018
USA
Tampa, Florida
USA
Languages

Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Prominent Customers

Prominent Customers

Adobe, Microsoft, IBM
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, facts and reviews that we shared in this table were taken from official vendor pages, promotional resources available online, real-life experience from real customers as well as our own hands-on use of each software by a professional reviewer. We do our best to thoroughly analyze every app, as a result we not only examine it ourselves, but we also match our findings with opinions of other people from the SaaS community.