Compare VICIdial vs. Live2SupportWhen comparing VICIdial and Live2Support, you can easily see which Customer Support Software product is the better option. This ensures that your company can get the most productive and efficient program. You can examine the specifics, like available tools, prices, plans offered by each vendor, offer conditions, etc. We also let you check their general scores to know which one seems to be more beneficial for your firm. VICIdial has 8.0 points for overall quality and 96% rating for user satisfaction; while Live2Support has 8.1 points for overall quality and 100% for user satisfaction. Similarly, you can also check which vendor is more credible by sending an email inquiry to the two companies and check which one replies faster. In the event you have to quickly locate the optimal Call Center Software according to our experts we recommend you try out the following services: Freshdesk, CallTrackingMetrics, Five9.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A basic and no-frills live chat service that offers companies a feature-packed customer chat solution for their websites.
|List of Features|
List of Features
|MinutesMatter, Helpline Law, Indastro, Indo Asia Tours|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about Live2Support pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
| Tampa, Florida|
|47-47 36th Street, Suite # 20442, Long Island City, NY 11101|
VICIdial integrates with the following business systems and applications:
Live2Support supports integrations with the following business systems and applications:
CRM Integrations: Live2Support extends seamless integration with all the popular contemporary CRM systems for enhanced sales funnel/client relationship management. Apart from CRMs available in the market, Live2Support offers easy to set up integration with your inbuilt third party CRM.
CMS Integrations: Live2Support live chat is installable on any platform your website/portal/marketplace is built upon. No matter which CMS you build your website with, we have plugins/modules to get you started with live chat support.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Live2Support offers three product plans and three payment schedules for each package.
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If you continue having doubts about which service will be best in your case it may be a sensible idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular every solution is and how extensive is its online presence. For instance, in case of Facebook VICIdial has 0 likes on their official profile while Live2Support profile is liked by 157 users.