Compare VICIdial vs. KnowledgeOwl

If you want to get a quick way to find out which Customer Support Software product is better, our exclusive algorythm gives VICIdial a score of 8.0 and KnowledgeOwl a score of 8.0 for general quality and performance. In addition, VICIdial is rated at 96%, while KnowledgeOwl is rated 97% for their user satisfaction level. You can also assess their product details, such as modules, tools, options, plans, pricing, and more. Check if the software allows you to customize a few of its workflows to guarantee the app complements your own business workflows. Our experts made sure to review all popular Call Center Software solutions that you can find out there, but among them these three deserved our special attention: CallTrackingMetrics, Vocalcom Cloud Contact Center, Freshdesk.
Product

VICIdial

VS

KnowledgeOwl

VS

VICIdial screenshot KnowledgeOwl screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

97% ?

Pricing

Pricing

free

$49

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Quick Links
Company Email

Company Email

sales@vicidial.com support@knowledgeowl.com
Vendor's Address

Vendor's Address

Tampa, Florida
USA
2552 W 133rd Circle
Broomfield, CO 80020
USA
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about KnowledgeOwl pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Phone No.

Phone No.

+1-888-894-8424 +1 303-566-7131
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

KnowledgeOwl FEATURES

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations
Popular Customers

Popular Customers

Floship, iMentor, Freedom Australia
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Training
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, International, China, Germany, India, Japan
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, information and experiences that we offered in this comparison were taken from official company websites, marketing content available online, actual experience from real customers as well as our own everyday use of each solution by a professional reviewer. We pay a lot of attention to thoroughly test each software, therefore we not only examine it internally, but we also correlate our findings with views of other members from the B2B community.