Compare VICIdial vs. KnowledgeOwlIf you want to get a quick way to find out which Customer Support Software product is better, our exclusive algorythm gives VICIdial a score of 8.0 and KnowledgeOwl a score of 8.0 for general quality and performance. In addition, VICIdial is rated at 96%, while KnowledgeOwl is rated 97% for their user satisfaction level. You can also assess their product details, such as modules, tools, options, plans, pricing, and more. Check if the software allows you to customize a few of its workflows to guarantee the app complements your own business workflows. Our experts made sure to review all popular Call Center Software solutions that you can find out there, but among them these three deserved our special attention: CallTrackingMetrics, Vocalcom Cloud Contact Center, Freshdesk.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
| Tampa, Florida|
| 2552 W 133rd Circle|
Broomfield, CO 80020
|Learn more about VICIdial pricing||Learn more about KnowledgeOwl pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Floship, iMentor, Freedom Australia|
VICIdial integrates with the following business systems and applications:
KnowledgeOwl integrates with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:
Base Plan – $49/month
Additional Knowledge Base – $30/month
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International, China, Germany, India, Japan|
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All the data, information and experiences that we offered in this comparison were taken from official company websites, marketing content available online, actual experience from real customers as well as our own everyday use of each solution by a professional reviewer. We pay a lot of attention to thoroughly test each software, therefore we not only examine it internally, but we also correlate our findings with views of other members from the B2B community.