Compare VICIdial vs. KnowledgeOwlIf you’re having a tough time choosing the right Customer Support Software product for your company, try to do a comparison of the available software and see which solution offers more advantages. In particular, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. KnowledgeOwl (overall score: 8.0; user rating: 97%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Using a clear table to compare their features will significantly boost the odds of getting the best product for your company. Look closely at other aspects of the software for example ease-of-use, flexibility, scalability, and pricing plans. Users who are pressed for time or could use a Call Center Software suggestion from our team may want to examine these top choices for this year: Five9, CallTrackingMetrics, Freshcaller.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
| Tampa, Florida|
| 2552 W 133rd Circle|
Broomfield, CO 80020
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:
Base Plan – $49/month
Additional Knowledge Base – $30/month
VICIdial integrates with the following business systems and applications:
KnowledgeOwl integrates with the following business systems and applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, China, Germany, India, Japan|
|List of Features|
List of Features
|Floship, iMentor, Freedom Australia|
|Learn more about VICIdial pricing||Learn more about KnowledgeOwl pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
Page last modified
The services compared on this page are only a small sample of our entire Customer Support Software category and you should take into account that there may be better services out there. If you would like to guarantee you make the wisest choice for your team we definitely encourage you to analyze more apps first. You may also want to consult our top 10 Customer Support Software list to see which services are now the best ones and leaders in the market.