Compare VICIdial vs. KnowledgeOwl

If you’re having a tough time choosing the right Customer Support Software product for your company, try to do a comparison of the available software and see which solution offers more advantages. In particular, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. KnowledgeOwl (overall score: 8.0; user rating: 97%) for their overall performance. It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Using a clear table to compare their features will significantly boost the odds of getting the best product for your company. Look closely at other aspects of the software for example ease-of-use, flexibility, scalability, and pricing plans. Users who are pressed for time or could use a Call Center Software suggestion from our team may want to examine these top choices for this year: Five9, CallTrackingMetrics, Freshcaller.
Software

VICIdial

VS

KnowledgeOwl

VS

VICIdial screenshot KnowledgeOwl screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Pricing

Pricing

free

$49

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
KnowledgeOwl is a simple and easy to use knowledge base creator and content authoring tool designed to help users create professional looking knowledge bases.
Useful Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
2552 W 133rd Circle
Broomfield, CO 80020
USA
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage
Phone No.

Phone No.

+1-888-894-8424 +1 303-566-7131
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Training
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

KnowledgeOwl FEATURES

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations
Prominent Clients

Prominent Clients

Floship, iMentor, Freedom Australia
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about KnowledgeOwl pricing
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company Email

Company Email

sales@vicidial.com support@knowledgeowl.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The services compared on this page are only a small sample of our entire Customer Support Software category and you should take into account that there may be better services out there. If you would like to guarantee you make the wisest choice for your team we definitely encourage you to analyze more apps first. You may also want to consult our top 10 Customer Support Software list to see which services are now the best ones and leaders in the market.