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Compare VICIdial vs. KnoBis

Buying the perfect Customer Support Software product is all about cross-checking various solutions and determining the top program for your specific needs. Our unique system will give you an instant look at the general rating of VICIdial and KnoBis. For all round quality and performance, VICIdial scored 8.0, while KnoBis scored 8.0. On the other hand, for user satisfaction, VICIdial earned 96%, while KnoBis earned 100%. Below you can also look at their functionalities, terms, plans, etc. to determine what software will be more suitable for your situation. One critical element to evaluate is whether the app lets you to enable/disable limitations on various types of users to secure any sensitive corporate data. We know that not all businesses have the time to scrutinize dozens of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Freshcaller, Five9.
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VICIdial

VS

KnoBis

VS

VICIdial screenshot KnoBis screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Cost

Cost

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
KnoBis is a knowledge automation platform that helps organizations enable their employees with the information they need to do better in their jobs.
Quick Links
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about KnoBis pricing
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

sales@vicidial.com info@knobis.co
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1-585-268-6600
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

KnoBis’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Company's Address

Company's Address

Tampa, Florida
USA
419B, 4th Floor Unitech Arcadia, Sector-49
Gurgaon, Haryana 122018
India
Prominent Customers

Prominent Customers

Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

KnoBis FEATURES

  • Content Editing Features
  • Intelligent Search
  • Customization Options
  • User-Friendly Interface
  • Open API
  • Tight Security Protocols
  • Custom Roles and Themes
  • Multimedia Content
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

KnoBis integrates with the following business systems and applications:

  • Slack
  • Google Apps
  • Salesforce
  • Spark
  • Zendesk
  • Freshdesk
  • Ameyo
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QUICK LINKS

QUICK LINKS

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If you continue having doubts about which solution will be best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are usually a way to see how popular a given service is and how large is its online presence.For example, if you look at VICIdial LinkedIn page you’ll see that they are followed by 13 people. In case of KnoBis the amount of followers on their LinkedIn page is 5.