Compare VICIdial vs. KayakoComparing products to get the best Customer Support Software does not always have to be complicated. On our review platform, it is possible to match VICIdial and Kayako and immediately evaluate their unique elements. We allow you to examine their capabilities, supported devices, level of support, pricing rates, terms, and much more. You can even examine their overall score (8.0 for VICIdial vs. 8.6 for Kayako) and overall customer satisfaction level (96% for VICIdial vs. 95% for Kayako). Spend some time and review your leading choices and determine which one is best for your company. Likewise, you must check the software company’s background; are they reliable and will they still be on the market in the future? At the moment, the best products in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
|Quote-based||Monthly payment | One-time payment|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
| Tampa, Florida|
|Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India|
VICIdial integrates with the following business systems and applications:
|Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:
The on-premise version is sold as the following:
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1-888-894-8424||1.888.952.9256; 1.415.418.3366 (worldwide)|
|Learn more about VICIdial pricing||Learn more about Kayako pricing|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, China, Germany, India, Japan|
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Please keep in mind that while both VICIdial and Kayako may provide a reliable range of features each solution may be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are meant for. Specific features might scale up with no problem for big enterprises but if you have a small or medium company it’s usually more sensible to refrain paying for customized functionalities that you might never actually use.