Compare VICIdial vs. Kayako

Comparing products to get the best Customer Support Software does not always have to be complicated. On our review platform, it is possible to match VICIdial and Kayako and immediately evaluate their unique elements. We allow you to examine their capabilities, supported devices, level of support, pricing rates, terms, and much more. You can even examine their overall score (8.0 for VICIdial vs. 8.6 for Kayako) and overall customer satisfaction level (96% for VICIdial vs. 95% for Kayako). Spend some time and review your leading choices and determine which one is best for your company. Likewise, you must check the software company’s background; are they reliable and will they still be on the market in the future? At the moment, the best products in our Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
Comparison

VICIdial

VS

Kayako

VS

VICIdial screenshot Kayako screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

95% ?

Price

Price

free

$24

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Deliver customer service support in a simple, seamless, and scalable way, trusted by over 30,000 organizatons worldwide
Quick Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Fourth floor, Midland Financial Centre 21-22 G.T. Road Jalandhar, Punjab 144001 India
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Basecamp
  • Drupal
  • Freshbooks
  • Joomla
  • Mailchimp
  • Salesforce
  • SAML Single Sign-on
  • WHMCS
  • WordPress
  • Yammer
  • More apps from Kayako community
  • REST API integrates with your apps and backend systems
Popular Clients

Popular Clients

Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Kayako is a help desk software sold either as a SaaS or on-premise. SaaS is sold in the following plans:

  • Case ($24 per month, billed annually or $29 monthly): per agent; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($24 per month, billed annually or $29 monthly): per agent; roll-out live chat; real-time visitor monitoring; voice and click-to-call
  • Fusion ($39 per month, billed annually or $49 monthly): per agent; email + tickets + live chat + calls; every conversation tracked

The on-premise version is sold as the following:

  • Case ($3,000 per year): 10 agents; ticket and email management; intelligent ticket routing and workflows; set targets and track reply deadlines
  • Engage ($3,000 per year): 10 agents; roll out live chat straight away; real-time visitor monitoring; VoIP integration + click-to-call
  • Fusion ($4,000 per year): 10 agents; live chat + email + tickets + voice; every conversation tracked
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-888-894-8424 1.888.952.9256; 1.415.418.3366 (worldwide)
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Kayako pricing
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Kayako FEATURES

  • Support ticketing with email integration
  • Fully featured live chat for your customer service portal and website
  • Real-time visitor tracking
  • Phone call tracking and recording
  • Enhanced self-service portal
  • Advanced ticket workflows, rules and automations
  • Customizable tickets, chats and customers
  • Enhanced customer and organization profiles for CRM
  • Multiple-plan support
  • Ticket reply and resolution deadline management
  • Set business hours for accurate performance tracking
  • Automatic escalation rules to prevent unaddressed customer queries
  • Mobile apps for iOS, Android, Windows and Blackberry
  • Mobile live chat with the Jabber gateway
  • 100+ out-of-the-box help desk reports
  • Custom reports via Kayako Query Language
  • Schedule reports are automatically sent to your inbox
  • Multi-lingual customer support and localizations
  • Customizable look and feel of the help desk
Email Address

Email Address

sales@vicidial.com sales@kayako.com
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that while both VICIdial and Kayako may provide a reliable range of features each solution may be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are meant for. Specific features might scale up with no problem for big enterprises but if you have a small or medium company it’s usually more sensible to refrain paying for customized functionalities that you might never actually use.