Compare VICIdial vs. KayakoA good way to find the appropriate Customer Support Software product for your organization is to match the solutions against each other. Here you can compare VICIdial and Kayako and see their features compared in detail to help you select which one is the superior product. Similarly, you can examine their overall ratings, for instance: overall score (VICIdial: 8.0 vs. Kayako: 8.6) and user satisfaction (VICIdial: 96% vs. Kayako: 95%). Browse through their distinctive features and similarities and see which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next couple of years? At the moment, the most popular products in our Call Center Software category are: Freshcaller, Five9, CallTrackingMetrics.
|Quote-based||Free | Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Kayako is the winner of our Expert's Choice Award. It delivers customer service in a powerful, seamless, and scalable way, trusted by over 50,000 organizations worldwide.
|+1-888-894-8424||1.888.952.9256; 1.415.418.3366 (worldwide)|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Inbox – $9/agent per month
Team – $15/agent per month
Growth – $29/agent per month
Scale – $59/agent per month
Enterprise – Custom pricing starts at $90/agent
VICIdial integrates with the following business systems and applications:
|Expertus, Hitachi, ASF, ICANN, Pearson, SEGA, Toshiba|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, German, Hindi, Spanish, French|
|Learn more about VICIdial pricing||Learn more about Kayako pricing|
| Tampa, Florida|
Fourth floor, Midland Financial Centre 21-22
G.T. Road Jalandhar, Punjab 144001
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Almost as essential as features and user support level are pricing plans given by VICIdial and Kayako. Although cost should not be the sole aspect it’s definitely a significant thing to think about. You should expect a flexible pricing package that can be matched with your business size and painlessly scaled up every time your business expands. Be sure that you don’t opt for plans that have additional features that you won’t use and always try to contact with the vendor directly because big companies can often benefit from special pricing. You should also try out a free trial or demo of every software to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a practical overview of what it feels like to work with VICIdial and Kayako.