Compare KANA Express vs. VICIdial

Selecting the most appropriate Customer Support Software for your organization is complicated with a lot of features, options, and offers to choose from. However, relying on our website will help you to simplify the selection steps by displaying all main solutions in a single place. For instance, you can match VICIdial and KANA Express for their functions and overall scores, namely, 8.0 and 6.5, respectively. Similarly, you can see which one has higher general user satisfaction rating: 96% (VICIdial) and 96% (KANA Express) to determine which product is better for your organization. Don’t simply pick the solution with the lowest price, but the one that offers the best value for your money. In case you you would like to quickly find the top Call Center Software according to our review team we advise you examine these products: PlayVox, Freshdesk, Vocalcom Cloud Contact Center.
Comparison

KANA Express

VS

VICIdial

VS

KANA Express screenshot VICIdial screenshot
Pricing Details

Our Score

Our Score

6.5 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

96% ?

Price

Price

by quote

free

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Integrations

Integrations

KANA Express operates well with the following business solutions and systems:

  • LAGAN

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Phone Number

Phone Number

+1-800-737-8738 +1-888-894-8424
Features

Features

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Languages

Languages

USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Contact Address

Contact Address

2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
Tampa, Florida
USA
Pricing Plans

Pricing Plans

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing Details

Pricing Details

Learn more about KANA Express pricing Learn more about VICIdial pricing
Prominent Clients

Prominent Clients

Tilburg University, DAS, Windesheim
Contact Email

Contact Email

info@kana.com sales@vicidial.com
Devices Supported

Devices Supported

Windows
Linux
Android
Mac
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Software Comparison

Software Comparison

Compare with PhaseWare Tracker
Compare with Oracle Service Cloud
Compare with GoToAssist
Compare with PhoneBurner
Compare with JIRA Service Desk
Compare with Communifire
Compare with iTouchVision Customer Service
Compare with Live2Support
Compare with Logicalware MailManager
Compare with Tagove
Compare with Banckle Live Chat
Compare with Casengo
Compare with Zoho Assist
Compare with Pluck
Compare with Tender Support
Compare with Semantria
Compare with Nicereply
Compare with GoToWebinar
Compare with Salesforce Service Cloud
Compare with Free Call
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as essential as functionalities and client support level are pricing plans given by VICIdial and KANA Express. Even though cost should not be a deciding factor it’s surely a key thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up every time your business expands. Make sure you don’t select plans that have extra features that you won’t use and always try to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it feels like to work with VICIdial and KANA Express.