Compare VICIdial vs. KANA ExpressSelecting the most appropriate Customer Support Software for your organization is complicated with a lot of features, options, and offers to choose from. However, relying on our website will help you to simplify the selection steps by displaying all main solutions in a single place. For instance, you can match VICIdial and KANA Express for their functions and overall scores, namely, 8.0 and 6.5, respectively. Similarly, you can see which one has higher general user satisfaction rating: 96% (VICIdial) and 96% (KANA Express) to determine which product is better for your organization. Don’t simply pick the solution with the lowest price, but the one that offers the best value for your money. People who are pressed for time or need a Call Center Software suggestion from our team might want to examine these top choices for the current year: CallTrackingMetrics, Five9, Freshdesk.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
VICIdial integrates with the following business systems and applications:
KANA Express operates well with the following business solutions and systems:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
| Tampa, Florida|
| 2550 Walsh Ave, Suite 120|
Santa Clara, CA 95051
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
|Learn more about VICIdial pricing||Learn more about KANA Express pricing|
|Tilburg University, DAS, Windesheim|
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Almost as essential as functionalities and client support level are pricing plans given by VICIdial and KANA Express. Even though cost should not be a deciding factor it’s surely a key thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up every time your business expands. Make sure you don’t select plans that have extra features that you won’t use and always try to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a useful experience that doesn’t require you to invest any money and offers a solid overview of what it feels like to work with VICIdial and KANA Express.