Compare VICIdial vs. KANA ExpressIt’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, VICIdial earned 8.0 points, while KANA Express earned 6.5 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while KANA Express scored 96%. Details about their unique elements, tools, supported platforms, customer service, and more are provided below to provide you with a more correct review. Keep in mind to get only the tools that you need so you don’t waste money for features that are unnecessary. Users who are pressed for time or would like to get a Call Center Software advice from our experts may want to try out these top choices for the current year: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
VICIdial integrates with the following business systems and applications:
KANA Express operates well with the following business solutions and systems:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
|Learn more about VICIdial pricing||Learn more about KANA Express pricing|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
| Tampa, Florida|
| 2550 Walsh Ave, Suite 120|
Santa Clara, CA 95051
|Tilburg University, DAS, Windesheim|
Page last modified
If you are still having second thoughts about which app will be best in your case it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time KANA Express Twitter is followed by 2336 users.