Compare VICIdial vs. KANA Express

It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your company. For overall product quality, VICIdial earned 8.0 points, while KANA Express earned 6.5 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while KANA Express scored 96%. Details about their unique elements, tools, supported platforms, customer service, and more are provided below to provide you with a more correct review. Keep in mind to get only the tools that you need so you don’t waste money for features that are unnecessary. Users who are pressed for time or would like to get a Call Center Software advice from our experts may want to try out these top choices for the current year: CallTrackingMetrics, Freshdesk, Five9.
Product

VICIdial

VS

KANA Express

VS

VICIdial screenshot KANA Express screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.5 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

96% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Sophisticated yet simple to use, KANA Express provides access to all the features you need to create great customer experiences across all service channels.
Useful Links
Contact Email

Contact Email

sales@vicidial.com info@kana.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

KANA Express operates well with the following business solutions and systems:

  • LAGAN
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

KANA Express FEATURES

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about KANA Express pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Contact No.

Contact No.

+1-888-894-8424 +1-800-737-8738
Company's Address

Company's Address

Tampa, Florida
USA
2550 Walsh Ave, Suite 120
Santa Clara, CA 95051
United States
Prominent Clients

Prominent Clients

Tilburg University, DAS, Windesheim
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
Mac
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which app will be best in your case it may be a good idea to check out each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time KANA Express Twitter is followed by 2336 users.