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Compare VICIdial vs. Kampyle

When selecting the ideal Customer Support Software for your enterprise our recommendation is that you evaluate the features, rates, as well as other essential data about the product and vendor. Here, you can examine the parallels and discrepancies between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Kampyle (overall score at 6.9 and user satisfaction at 100%). It's also possible to check their particulars elements, such as tools, plans, costs, terms, etc. Similarly, read the terms closely for information on hidden costs, such as, installation, separate support plan, upgrade fees, disk space fees, and others. People who want to save some time or need a Call Center Software advice from our team might want to examine these top choices for this year: Freshcaller, Five9, RingCentral Contact Center.
Software

VICIdial

VS

Kampyle

VS

VICIdial screenshot Kampyle screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Pricing

Pricing

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Get a deep understanding of why customers are behaving the way they do on your website. Correlate the data with your web analytics for even deeper insights.
Easy Links
Prominent Clients

Prominent Clients

Puma, Canon, Telstra, Clarks
Company's Address

Company's Address

Tampa, Florida
USA
7 Menachem Begin Ramat Gan, 52681 Israel
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Vendor Email

Vendor Email

sales@vicidial.com info.boston@kampyle.com
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Kampyle FEATURES

  • Customer Feedback and Data Drill-down and Reporting
  • Net Promoter Scoring
  • Social media integration
  • Search for canned answers
  • Embed in website
  • Multi-language
  • Whitelabel
  • Email
  • API
  • Integration with 3rd parties
  • Segmentation
  • Multi-user dashboard
Contact Phone

Contact Phone

+1-888-894-8424 1-855-526-7953
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing by quote only. Contact Kampyle directly for more pricing information.

Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Kampyle supports integrations with the following business systems and applications:

  • Adobe Analytics
  • Google Analytics
  • ClickTale (Heat Mapping)
  • IBM TeaLeaf (Session Recording)
  • LivePerson
  • Medalla
  • SessionCam
  • Moxie
  • BigCommerce
  • Facebook
  • LinkedIn
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Kampyle pricing
Languages

Languages

English, Dutch, Polish, Swedish English
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to solve all the requirements of a business. While core functionalities of VICIdial and Kampyle are obviously a priority you should also carefully analyze the integrations supported by every app. Very often your team will already be using other types of SaaS software in your company and it’s definitely wiser to go with products that integrate well with each other. With that approach you can be certain of a smooth transfer of data between your teams and services, which can considerably reduce time devoted to migrating between one app and the other.