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Compare VICIdial vs. JitBit HelpDesk

Buying the best Customer Support Software for your business is vital to growing your company’s efficiency. In our platform, it is simple to examine a wide range of solutions to see which one is the proper software for your needs. Here you can match VICIdial vs. JitBit HelpDesk and check out their overall scores (8.0 vs. 8.5, respectively) and user satisfaction rating (96% vs. 100%, respectively). Additionally, you can look at the details of prices, terms, plans, features, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software which helps you to add/remove features and pricing to complement your sales growth or lack of it. We are aware that not all businesses have enough time to scrutinize a wide range of various services, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: RingCentral Contact Center, Five9, Freshcaller.
Software

VICIdial

VS

JitBit HelpDesk

VS

VICIdial screenshot JitBit HelpDesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Cost

Cost

free

$799

Pricing Type

Pricing Type

Quote-based Annual Subscription
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
Quick Links
Customer Support

Customer Support

Phone Live Support
Ticket Training
Ticket
Contact No.

Contact No.

+1-888-894-8424 1 (646) 397-7708
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about JitBit HelpDesk pricing
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Dutch, Polish, Turkish, Swedish
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Prominent Customers

Prominent Customers

Synthetis, Zambion.com, Webhostingsearch.com
Vendor Email

Vendor Email

sales@vicidial.com support@jitbit.com
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should keep in mind that while both VICIdial and JitBit HelpDesk may offer an outstanding array of features every service might be designed for a different business size. If you are comparing features you should pay attention to a business type they are catering to. Certain elements may scale up effectively for huge enterprises but if you have a small or medium company it’s often better to refrain paying for complex features that you might never have a chance to use.