VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
|+1-888-894-8424||1 (646) 397-7708|
| Tampa, Florida|
| Jitbit LP |
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
VICIdial integrates with the following business systems and applications:
The tool integrates with the following applications:
|Learn more about VICIdial pricing||Learn more about JitBit HelpDesk pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch, Polish, Turkish, Swedish|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
JitBit is available in three packages:
Small – $799
Company – $1199
Enterprise – $1999
There is also a SaaS (hosted) package available for $24.92 per month.
|Synthetis, Zambion.com, Webhostingsearch.com|
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You should keep in mind that while both VICIdial and JitBit HelpDesk may offer an outstanding array of features every service might be designed for a different business size. If you are comparing features you should pay attention to a business type they are catering to. Certain elements may scale up effectively for huge enterprises but if you have a small or medium company it’s often better to refrain paying for complex features that you might never have a chance to use.