Compare VICIdial vs. JitBit HelpDeskBuying the best Customer Support Software for your business is vital to growing your company’s efficiency. In our platform, it is simple to examine a wide range of solutions to see which one is the proper software for your needs. Here you can match VICIdial vs. JitBit HelpDesk and check out their overall scores (8.0 vs. 8.5, respectively) and user satisfaction rating (96% vs. 100%, respectively). Additionally, you can look at the details of prices, terms, plans, features, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, select the software which helps you to add/remove features and pricing to complement your sales growth or lack of it. Our experts made sure to review all popular Call Center Software products offered out there, but among them these three deserved our special attention: Freshcaller, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
|+1-888-894-8424||1 (646) 397-7708|
| Tampa, Florida|
| Jitbit LP |
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
VICIdial integrates with the following business systems and applications:
The tool integrates with the following applications:
|Learn more about VICIdial pricing||Learn more about JitBit HelpDesk pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch, Polish, Turkish, Swedish|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
JitBit is available in three packages:
Small – $799
Company – $1199
Enterprise – $1999
There is also a SaaS (hosted) package available for $24.92 per month.
|Synthetis, Zambion.com, Webhostingsearch.com|
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You should keep in mind that while both VICIdial and JitBit HelpDesk may offer an outstanding array of features every service might be designed for a different business size. If you are comparing features you should pay attention to a business type they are catering to. Certain elements may scale up effectively for huge enterprises but if you have a small or medium company it’s often better to refrain paying for complex features that you might never have a chance to use.