MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare VICIdial vs. Jira Service Desk

With various functionalities, pricing, conditions, and more to check, choosing the best Customer Support Software for your company is hard. Nevertheless by working with our system, it's easy to match the characteristics of VICIdial and JIRA Service Desk including their general score, respectively as: 8.0 and 8.8 for overall score and 96% and 96% for user satisfaction. You can also assess them feature by feature check out which program is a more effective fit for your company. Remember to ask for a demo first before subscribing to experience how the software can benefit you in real setting. At the moment, the most popular products in our Call Center Software category are: RingCentral Contact Center, Freshcaller, Five9.
Product

VICIdial

VS

Jira Service Desk

VS

VICIdial screenshot Jira Service Desk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

96% ?

Pricing

Pricing

free

$10

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment | Annual Subscription | Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
Easy Links
Contact Email

Contact Email

sales@vicidial.com sales@atlassian.com
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:

Cloud Hosted Service Desk

  • Small Teams – $10/month (up to 3 agents)
  • Growing Teams – $20/agent/month (for 4-15 agents)

For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.

On-Premise

  • Server – starts at $10 one-time payment (3 agents)
  • Data Center – starts at $12,000/year (50 agents)

The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.

Contact Address

Contact Address

Tampa, Florida
USA
Level 6
341 George Street
Sydney, NSW, 2000
Australia
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Jira Service Desk provides integration with the following business systems and applications:

  • HipChat
  • Confluence
  • Tasktop Sync
  • HappyFox
  • JEMH
  • ERPM
  • Zendesk
  • Insight
  • Freshservice
  • Bomgar
  • Kelverion
  • Zephyr
  • Salesforce
  • Gliffy
  • GitHub
  • Balsamiq
  • Azuqua
  • Amity
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Jira Service Desk FEATURES

  • Customer Portal
  • JIRA Software Integration (HipChat, Marketplace, etc.)
  • Automation
  • ITIL-ready templates
  • Real-time updates, information, and collaboration
  • Performance Metrics
  • Confluence integration
  • Self-service
  • Knowledge base
  • Repetitive task automation
  • API
  • SLAs (Service Level Agreements)
  • Metrics report
  • Atlassian Marketplace compatible
  • CSAT reporting
  • Machine learning
Contact Phone

Contact Phone

+1-888-894-8424 +61 2 9262 1443
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Jira Service Desk pricing
Popular Clients

Popular Clients

The Daily Telegraph, Twitter, NASA
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Product Comparisons

Product Comparisons

Compare with Avoxi
Compare with CloudBerry Remote Assistant
Compare with TEM Suite Call Accounting
Compare with Banckle Live Chat
Compare with HelpWire
Compare with NinjaRMM
Compare with QB Techs
Compare with Interactive Intelligence CaaS
Compare with GoToAssist
Compare with Salesforce Essentials
Compare with CloudAgent
Compare with HP Service Manager
Compare with Kapdesk
Compare with XIA Configuration
Compare with AzureDesk
Compare with Agiloft Agile Service Desk Suite
Compare with Nectar Desk
Compare with TI360 Cinema
Compare with getReply
Compare with Pulseway
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

It may not always be sufficient to just compare VICIdial and JIRA Service Desk against one another. Even though specific tools, pricing and customer reviews are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by each product. Very often a less popular solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that despite smaller market popularity it’s a significant contender to the solutions that rule the market.