|Quote-based||Monthly payment | One-time payment | Annual Subscription | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Jira Service Desk is a hosted service desk platform developed by Atlassian. It is a popular help desk solution widely used by many leading open source projects.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
After the free 7-day trial period for the Cloud and the 30-day trial period for the Server option, you can continue using the software by purchasing the following subscriptions:
Cloud Hosted Service Desk
For more than 16 agents, you may use the Jira Service Desk website’s calculator to compute the cost. Annual pricing is also available which starts at $100 for 1-3 users.
The Server option caters up to more than 250 agents while the Data Center can serve over 15,000 agents. Their prices vary for every tier which are displayed on the website.
| Tampa, Florida|
| Level 6|
341 George Street
Sydney, NSW, 2000
VICIdial integrates with the following business systems and applications:
Jira Service Desk provides integration with the following business systems and applications:
|Types of Support|
Types of Support
|+1-888-894-8424||+61 2 9262 1443|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about Jira Service Desk pricing|
|The Daily Telegraph, Twitter, NASA|
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It may not always be sufficient to just compare VICIdial and JIRA Service Desk against one another. Even though specific tools, pricing and customer reviews are all crucial and should be included when making a final decision, you should also check out the recognition and awards won by each product. Very often a less popular solution may turn out to be an amazing choice that was a winner of many SaaS awards such as our Experts’ Choice Award which shows that despite smaller market popularity it’s a significant contender to the solutions that rule the market.