Compare VICIdial vs. iTouchVision Customer ServiceGetting the right Customer Support Software for your organization is not that easy with so many features, options, and offers to consider. On the other hand, depending on our review platform will allow you to streamline the necessary steps by getting all key solutions in a single location. As an illustration, you can match VICIdial and iTouchVision Customer Service for their features and overall scores, namely, 8.0 and 7.8, respectively. Furthermore, you can check which software has better general user satisfaction rating: 96% (VICIdial) and 97% (iTouchVision Customer Service) to determine which solution is the better choice for your business. Don’t just buy the software with the cheapest price, but the one that offers the most cost-effective value. We did our best to prepare reviews of all popular Call Center Software services offered out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshcaller.
|Quote-based||Monthly payment | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|Learn more about VICIdial pricing||Learn more about iTouchVision Customer Service pricing|
| Tampa, Florida|
| Unit 7031, 1 Fore St, |
London EC2Y 5EJ
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.
VICIdial integrates with the following business systems and applications:
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
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You shouldn’t expect only a broad range of features and scalable pricing from a popular Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that when you have any questions about VICIdial or iTouchVision Customer Service, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can profit from individual training or at least an FAQ you can use.