Compare VICIdial vs. iTouchVision Customer Service

Getting the right Customer Support Software for your organization is not that easy with so many features, options, and offers to consider. On the other hand, depending on our review platform will allow you to streamline the necessary steps by getting all key solutions in a single location. As an illustration, you can match VICIdial and iTouchVision Customer Service for their features and overall scores, namely, 8.0 and 7.8, respectively. Furthermore, you can check which software has better general user satisfaction rating: 96% (VICIdial) and 97% (iTouchVision Customer Service) to determine which solution is the better choice for your business. Don’t just buy the software with the cheapest price, but the one that offers the most cost-effective value. We did our best to prepare reviews of all popular Call Center Software services offered out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshcaller.
Software

VICIdial

VS

iTouchVision Customer Service

VS

VICIdial screenshot iTouchVision Customer Service screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.8 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
iTouchVision is a complete IT service management solution, designed to deliver a Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians.
Easy Links
Phone Number

Phone Number

+1-888-894-8424 +44-20-70999-266
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

iTouchVision Customer Service FEATURES

  • Workflow & Action Engine
  • Report Rules
  • SLA
  • Email & Communication
  • Templates
  • Push Notifications
  • Auto-Distribution of Work
  • Incoming calls
  • Customer History
  • Analytics & Reporting
  • Customized Reports
  • Multi-Language
  • Personalization
  • Auto-routing and Offline Sync
  • MobileWorker
  • Cloud Security
Contact Email

Contact Email

sales@vicidial.com Contact@iTouchVision.com
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about iTouchVision Customer Service pricing
Company's Address

Company's Address

Tampa, Florida
USA
Unit 7031, 1 Fore St,
London EC2Y 5EJ
UK
Popular Clients

Popular Clients

Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated. A free trial is also available.

Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a broad range of features and scalable pricing from a popular Customer Support Software. Almost as crucial as main features is a trustworthy customer support. You want to ensure that when you have any questions about VICIdial or iTouchVision Customer Service, or you struggle with some problems, or perhaps you’ll need to ask for a specific revision or feature beneficial to your team you can rely on a responsive and helpful customer support. See whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can profit from individual training or at least an FAQ you can use.