Compare VICIdial vs. iPerceptions

If you wish for a reliable Customer Support Software product for your business you have to take time to assess several options. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product performs. For instance, on this page you can see VICIdial’s overall score of 8.0 and compare it against iPerceptions’s score of 7.3; or VICIdial’s user satisfaction level at 96% versus iPerceptions’s 99% satisfaction score. The contrast will allow you to find out the pros and cons of each application, and decide which fits you requirements better. Beyond the robust features, the solution that’s simple to grasp and use is always the better product. If you need to quickly identify the best Call Center Software according to our review team we recommend you take a look at these services: Five9, CallTrackingMetrics, Freshdesk.
Comparison

VICIdial

VS

iPerceptions

VS

VICIdial screenshot iPerceptions screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

99% ?

Pricing

Pricing

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
iPerceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Useful Links
Phone No.

Phone No.

+1-888-894-8424 1-866-669-5499
Vendor Email

Vendor Email

sales@vicidial.com
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

iPerceptions FEATURES

Collect Features
  • Unlimited Responses
  • Adjust Invitation Rate
  • JavaScript Installation
Invitation Types
  • Layered Invitation
  • Discreet Invitation
  • Redirected Invitation
Design Features
  • Customizable Look and Feel
  • Thank You Pages
  • 30+ Languages
Question Types
  • Single Select
  • Multi Select
  • Ranking
  • Set of Ratings
  • Calculated Fields
  • Open-Ended
Advanced Question Features
  • Skip Logic
  • Piping
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

iPerceptions supports integrations with the following business systems and applications:

  • Google Analytics
  • Tealeaf
  • ClickTale
  • Adobe Analytics
  • Omniture Site Catalyst
  • Sitecore
  • Coremetrics
  • Salesforce
  • CQ5
  • Flamory
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, China, Germany, India, Japan
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

iPerception’s SMB and enterprise pricing information is available only upon request. Contact the vendor for more details, and ask for your quote.

Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Popular Clients

Popular Clients

Chrysler, Comcast, COX, Hasbro, Hyundai
Company's Address

Company's Address

Tampa, Florida
USA
3575 Boulevard St-Laurent, Suite 310. Montreal, Québec
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about iPerceptions pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Please keep in mind that even though both VICIdial and iPerceptions may offer an outstanding set of features every software might be designed for a different company size. If you are comparing features you should give some attention to a company type they are meant for. Some elements may scale up with no problem for big enterprises but if you own a small or medium company it’s frequently better to avoid paying for advanced features that you might never use.