Compare VICIdial vs. iPerceptionsIf you wish for a reliable Customer Support Software product for your business you have to take time to assess several options. It doesn’t have to be challenging, and can be as simple as matching their traits in a table like the one below. You will also get a brief idea how each product performs. For instance, on this page you can see VICIdial’s overall score of 8.0 and compare it against iPerceptions’s score of 7.3; or VICIdial’s user satisfaction level at 96% versus iPerceptions’s 99% satisfaction score. The contrast will allow you to find out the pros and cons of each application, and decide which fits you requirements better. Beyond the robust features, the solution that’s simple to grasp and use is always the better product. If you need to quickly identify the best Call Center Software according to our review team we recommend you take a look at these services: Five9, CallTrackingMetrics, Freshdesk.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
iPerceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
|List of Features|
List of Features
VICIdial integrates with the following business systems and applications:
iPerceptions supports integrations with the following business systems and applications:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, China, Germany, India, Japan|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
iPerception’s SMB and enterprise pricing information is available only upon request. Contact the vendor for more details, and ask for your quote.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Chrysler, Comcast, COX, Hasbro, Hyundai|
| Tampa, Florida|
|3575 Boulevard St-Laurent, Suite 310. Montreal, Québec|
|Learn more about VICIdial pricing||Learn more about iPerceptions pricing|
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Please keep in mind that even though both VICIdial and iPerceptions may offer an outstanding set of features every software might be designed for a different company size. If you are comparing features you should give some attention to a company type they are meant for. Some elements may scale up with no problem for big enterprises but if you own a small or medium company it’s frequently better to avoid paying for advanced features that you might never use.