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Compare VICIdial vs. iperceptions

With a wide range of features, pricing, details, and more to evaluate, choosing the right Customer Support Software for your organization is tricky. Nevertheless by using our system, you can easily match the functions of VICIdial and iPerceptions together with their general rating, respectively as: 8.0 and 7.3 for overall score and 96% and 99% for user satisfaction. You can also review them feature by feature check out which software is a more effective fit for your enterprise. Don’t forget to ask for a free trial first before opting in for a plan to see how the solution performs in practical situations. Our team put a lot of effort to prepare reviews of all popular Call Center Software services available on the market, but among all the ones we reviewed these three caught our special attention: RingCentral Contact Center, Freshcaller, Five9.
Comparison

VICIdial

VS

iperceptions

VS

VICIdial screenshot iperceptions screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

94% ?

Price

Price

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
Quick Links
Vendor Email

Vendor Email

sales@vicidial.com marketing@iperceptions.com
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Chinese, German, Hindi, Japanese, Spanish, French, Russian, Italian, Dutch, Portugese, Polish, Turkish, Swedish
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Contact Address

Contact Address

Tampa, Florida
USA
3575 Boulevard St-Laurent, Suite 310. Montreal, Québec
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Contact No.

Contact No.

+1-888-894-8424 1-866-669-5499
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

iperceptions supports integrations with the following business systems and applications:

  • Google Analytics
  • Tealeaf
  • ClickTale
  • Adobe Analytics
  • Omniture Site Catalyst
  • Sitecore
  • Coremetrics
  • Salesforce
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about iperceptions pricing
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

iperceptions’ enterprise pricing information is available only upon request. Contact the vendor for more details, and ask for your quote.

Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Popular Clients

Popular Clients

Chrysler, Comcast, COX, Hasbro, Hyundai
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

iperceptions FEATURES

Collect Features
  • Unlimited Responses
  • Adjust Invitation Rate
  • JavaScript Installation
Invitation Types
  • Layered Invitation
  • Discreet Invitation
  • Redirected Invitation
Design Features
  • Customizable Look and Feel
  • Thank You Pages
  • 30+ Languages
Question Types
  • Single Select
  • Multi Select
  • Ranking
  • Set of Ratings
  • Calculated Fields
  • Open-Ended
Advanced Question Features
  • Skip Logic
  • Piping
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we provided in this comparison were collated from official company sites, marketing materials available online, real-life experience from real users as well as our personal everyday use of every software by a professional reviewer. We pay a lot of attention to extensively test each service, therefore we not only analyze it internally, but we also compare our results with views of other users from the B2B community.