Compare VICIdial vs. Intercom Live ChatTo successfully purchase the most efficient and productive Customer Support Software for your company, you need to compare products available on the market. For instance, here it is possible to match VICIdial’s overall score of 8.0 against Intercom Live Chat’s score of 8.8. You may also examine their general user satisfaction: VICIdial (96%) vs. Intercom Live Chat (88%). What’s more, you can review their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the right software for your company. Of course you should know your specific needs to realize which software matches those needs. We did our best to prepare reviews of all popular Call Center Software services offered out there, but among all the ones we reviewed these three caught our special attention: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
VICIdial integrates with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Intercom live chat offers 2 pricing plans as well as a free trial for 14 days:
Lite Plan – $49/month
Standard Plan – $79 /month
| Tampa, Florida|
| 55 2nd St, 4th Fl.,|
San Francisco, CA 94105
|Learn more about VICIdial pricing||Learn more about Intercom Live Chat pricing|
|Invision, Salesforce Desk, Expensify, Yahoo|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
Page last modified
You shouldn’t expect only a broad range of functionalities and adjustable pricing from a popular Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that if you have any questions about VICIdial or Intercom Live Chat, or you face some problems, or perhaps you’ll need to ask for a certain change or feature useful to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to benefit from individual training or at the very least an FAQ you can use.