Compare VICIdial vs. Intercom Live Chat

With various functions, pricing, conditions, and more to evaluate, choosing the right Customer Support Software for your firm is challenging. However by working with our system, you can easily match the characteristics of VICIdial and Intercom Live Chat together with their general SmartScore, respectively as: 8.0 and 8.8 for overall score and 96% and 87% for user satisfaction. You can also review them feature by feature check out which application is a more suitable fit for your business. Remember to ask for a trial version first prior to subscribing to get a firsthand experience how the software can benefit you in real scenarios. Those of you who don't have much time or would like to get a Call Center Software suggestion from our experts may want to try out these top choices for the current year: CallTrackingMetrics, Vocalcom Cloud Contact Center, Freshdesk.
Software

VICIdial

VS

Intercom Live Chat

VS

VICIdial screenshot Intercom Live Chat screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

87% ?

Pricing

Pricing

free

$49

Pricing Type

Pricing Type

Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Track and engage your visitors with Intercom live chat software and convert them into your customers.
Useful Links
Contact No.

Contact No.

+1-888-894-8424
Contact Address

Contact Address

Tampa, Florida
USA
55 2nd St, 4th Fl.,
San Francisco, CA 94105
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, International
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Intercom Live Chat pricing
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Intercom Live Chat FEATURES

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies
Vendor Email

Vendor Email

sales@vicidial.com team@intercom.io
Popular Clients

Popular Clients

Invision, Salesforce Desk, Expensify, Yahoo
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Intercom live chat offers 2 pricing plans as well as a free trial for 14 days:

Lite Plan – $49/month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads

Standard Plan – $79 /month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads
  • Trigger messages based on visitor behavior
  • See reply rates & goal conversions
  • View your lead conversations in Salesforce
  • Manage team member permissions
  • Unbranded Intercom Messenger and emails
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as features and user support responsiveness are pricing packages provided by VICIdial and Intercom Live Chat. While cost should not be a deciding aspect it’s definitely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up every time your business develops. You should be certain you don’t pick packages that include advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because enterprises can frequently count on discounts. You should also give a chance to a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t require you to invest any money and gives you a solid overview of what it’s like to work with VICIdial and Intercom Live Chat.