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Compare VICIdial vs. Intercom Live Chat

To successfully purchase the most efficient and productive Customer Support Software for your company, you need to compare products available on the market. For instance, here it is possible to match VICIdial’s overall score of 8.0 against Intercom Live Chat’s score of 8.8. You may also examine their general user satisfaction: VICIdial (96%) vs. Intercom Live Chat (88%). What’s more, you can review their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the right software for your company. Of course you should know your specific needs to realize which software matches those needs. Those of you who don't have much time or could use a Call Center Software suggestion from our team may want to take a look at these top choices for the current year: Freshcaller, RingCentral Contact Center, Five9.
Comparison

VICIdial

VS

Intercom Live Chat

VS

VICIdial screenshot Intercom Live Chat screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.8 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

88% ?

Cost

Cost

free

$49

Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Intercom Live Chat is a software platform you can use to track and engage your visitors, and convert them into your customers.
Useful Links
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:

Messages – From $53/month

  • Segment – Target messages based on behavior and time
  • Send – Send one-off or triggered auto messages
  • Optimize – Improve message performance
  • Integrate – connect to tolls you already use

Inbox – From $53/month

  • Multi-channel – Receive messages from leads and users wherever they are
  • Team Inbox – One place to manage and respond to all conversations with leads and users
  • Operator Bot – Bot for better customer experiences
  • Actionable insights – See your team’s performance and plan ahead

Articles – $49/month flat rate

  • Public Help Center – Knowledge base searchable by anyone
  • Actionable Insights – Feedback loops to help you improve your content
  • Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support
Company's Address

Company's Address

Tampa, Florida
USA
55 2nd St, 4th Fl.,
San Francisco, CA 94105
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Intercom Live Chat pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Web-based
Contact No.

Contact No.

+1-888-894-8424
Popular Clients

Popular Clients

Invision, Salesforce Desk, Expensify, Yahoo
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Company Email

Company Email

sales@vicidial.com team@intercom.io
Available Support

Available Support

Phone Live Support
Ticket Training
Live Support
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Intercom Live Chat FEATURES

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a broad range of functionalities and adjustable pricing from a popular Customer Support Software. Almost as essential as main features is a top-notch customer support. You want to guarantee that if you have any questions about VICIdial or Intercom Live Chat, or you face some problems, or perhaps you’ll need to ask for a certain change or feature useful to your business you can rely on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you are able to benefit from individual training or at the very least an FAQ you can use.