Compare VICIdial vs. Intercom

You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, VICIdial attained 8.0 points, while Intercom earned 9.0 points. At the same time, for user satisfaction, VICIdial scored 96%, while Intercom scored 96%. Details about their characteristics, tools, supported platforms, customer support, etc. are given below to provide you with a more versatile assessment. Keep in mind to purchase only the functions that you need so you don’t waste money for tools that you won’t be using. In case you you would like to quickly find the optimal Call Center Software according to our review team we advise you take a look at these services: RingCentral Contact Center, Five9, Freshcaller.





VICIdial screenshot Intercom screenshot
Pricing Page


Our Score

8.0 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

96% ?





Pricing Model

Pricing Model

Quote-based Monthly payment
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Useful Links
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Phone Number

Phone Number

+1-888-894-8424 +1-877-595-5175
Prominent Clients

Prominent Clients

Invision, Droplr, BugHerd, Codeship, Vend
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Intercom pricing
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

Tampa, Florida
98 Battery Street, Suite 402, San Francisco, CA 94111
OS Supported

OS Supported



VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
  • StamPlay
  • DataHero
  • Chameleon
  • Toky
  • Leadsbridge
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
  • Stitch
  • DriftRock
  • Grow


English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Company Email

Company Email
List of Features

List of Features


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling


  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
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Popular Alternatives

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You shouldn’t expect exclusively a wide range of functionalities and scalable pricing packages from a credible Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that if you have any questions about VICIdial or Intercom, or you face some problems, or maybe you’ll want to request a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.