Compare VICIdial vs. IntercomYou can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, VICIdial attained 8.0 points, while Intercom earned 9.0 points. At the same time, for user satisfaction, VICIdial scored 96%, while Intercom scored 96%. Details about their characteristics, tools, supported platforms, customer support, etc. are given below to provide you with a more versatile assessment. Keep in mind to purchase only the functions that you need so you don’t waste money for tools that you won’t be using. We did our best to prepare reviews of all popular Call Center Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Five9, CallTrackingMetrics, Freshcaller.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
|Invision, Droplr, BugHerd, Codeship, Vend|
|Learn more about VICIdial pricing||Learn more about Intercom pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business | Freelancers|
| Tampa, Florida|
|98 Battery Street, Suite 402, San Francisco, CA 94111|
VICIdial integrates with the following business systems and applications:
Intercom offers an API and integrates with the following applications:
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
|List of Features|
List of Features
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You shouldn’t expect exclusively a wide range of functionalities and scalable pricing packages from a credible Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that if you have any questions about VICIdial or Intercom, or you face some problems, or maybe you’ll want to request a specific change or functionality useful to your company you can count on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you are able to enjoy individual training or at least an FAQ you can use.