Compare VICIdial vs. inContactVarious businesses demand different types of Communications Software. To learn which service meets your needs, consider evaluating various alternatives feature by feature along with their terms and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. inContact (8.2) for general quality and performance; VICIdial (96%) vs. inContact (91%) for user satisfaction rating. Analyze their high and weak points and see which software is a better option for your company. One simple but effective way is to write the advantages and disadvantages of both services next to each other and check which app has more benefits. As of now, the top solutions in our Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
InContact offers innovative call center technology and capabilities of providing contact center service
|Types of Support|
Types of Support
|List of Features|
List of Features
|Activision, Frontline Call Center, Schumacher Group|
VICIdial integrates with the following business systems and applications:
inContact supports integrations with the following business systems and applications:
|Learn more about VICIdial pricing||Learn more about inContact pricing|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Get in touch with iContact directly to discuss pricing details.
| Tampa, Florida|
| 7730 South Union Park Avenue, Suite 500|
Salt Lake City, UT 84047
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
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When you choose a product that you think will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Very often individual experience with the service may change, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick overview of how actual users of VICIdial and inContact evaluate their contact with the software. Our system is built around complex analysis of product mentions on other sites, social media as well as blogs, so you are going to receive a comprehensive and credible picture of what other clients think about every solution. In this case VICIdial got a total satisfaction rating at 96% while for inContact 91% of users say they had a positive experience with it.