Compare VICIdial vs. inContact

Various businesses demand different types of Communications Software. To learn which service meets your needs, consider evaluating various alternatives feature by feature along with their terms and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. inContact (8.2) for general quality and performance; VICIdial (96%) vs. inContact (91%) for user satisfaction rating. Analyze their high and weak points and see which software is a better option for your company. One simple but effective way is to write the advantages and disadvantages of both services next to each other and check which app has more benefits. We realize that not all companies have enough time to try out a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshcaller, RingCentral Contact Center, Five9.
Software

VICIdial

VS

inContact

VS

VICIdial screenshot inContact screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

91% ?

Cost

Cost

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
InContact offers innovative call center technology and capabilities of providing contact center service
Quick Links
Vendor Email

Vendor Email

sales@vicidial.com
Contact Phone

Contact Phone

+1-888-894-8424 1.866.965.7227
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software
Popular Clients

Popular Clients

Activision, Frontline Call Center, Schumacher Group
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
iPhone/iPad
Web-based
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about inContact pricing
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Get in touch with iContact directly to discuss pricing details.

Vendor's Address

Vendor's Address

Tampa, Florida
USA
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you choose a product that you think will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Very often individual experience with the service may change, depending on specific goals and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each solution to give you a quick overview of how actual users of VICIdial and inContact evaluate their contact with the software. Our system is built around complex analysis of product mentions on other sites, social media as well as blogs, so you are going to receive a comprehensive and credible picture of what other clients think about every solution. In this case VICIdial got a total satisfaction rating at 96% while for inContact 91% of users say they had a positive experience with it.