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Compare VICIdial vs NICE inContact CXone

What is better VICIdial or NICE inContact CXone? We are here to improve the whole process of comparing Customer Support Software products for you. For example, on this page you can look at the overall performance of VICIdial (8.0) and contrast it with the overall performance of NICE inContact CXone (8.8). You can also match their overall user satisfaction rating: VICIdial (N/A%) vs. NICE inContact CXone (91%).

What’s more, lexamine their features carefully to check which product can better deal with your company’s needs. In general, any B2B software has to let you to quickly view the big picture, at the same time allowing you immediate access to the details.

Our experts made sure to review all popular Call Center Software solutions offered on the market, but among them these three deserved our special attention: Freshcaller, JustCall, Zendesk.

NOAWARDS
YET

SmartScore™

8.0

User Satisfaction

N/A

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

SmartScore™

8.8

User Satisfaction

91%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Optimized Voice as a Service (Vaas)
  • Interaction Channels
  • Interaction Analytics
  • Automatic Call Distribution
  • Workforce Intelligence
  • AI chatbots
  • Real-time Reporting and Dashboards
  • Extensive customer satisfaction surveys
  • Intelligent Workforce Management 
  • Quality Management and Analytics
  • Performance Management
  • Call Recording
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Dialer

Pricing Info

NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.

Integrations

NICE inContact has pre-built integrations with CRM applications like:

  • Salesforce
  • SAP
  • Oracle Service Cloud
  • Microsoft Dynamics
  • Zendesk
  • NetSuite
  • ServiceNow
  • Bullhorn
  • SugarCRM.

Other integrations can be done through a NICE inContact DevOne partner.

Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.

Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.

You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honeywell, Aetna, New Balance

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.

Company Email

info@NICEinContact.com

Contact No.

Company's Address

NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA

Popular NICE inContact CXone Alternatives

When you choose a service that you are sure will be an actual asset for your business you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the software will vary, depending on specific goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick impression of how actual users of VICIdial and NICE inContact CXone rate their experience with the software. Our algorithm is built around detailed analysis of product mentions on other sites, social networks as well as blogs, so you are going to receive a full and reliable overview of what other customers think about every product. In this example VICIdial got a total satisfaction rating at N/A% while for NICE inContact CXone 91% of people say they had an enjoyable experience with it.

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