What is better VICIdial or HipChat? Specific firms demand different types of Communications Software. To find out which service meets your requirements, think about comparing various solutions feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.
The results are: VICIdial (8.0) vs. HipChat (8.6) for general quality and usefulness; VICIdial (96%) vs. HipChat (90%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the pros and cons of both applications side by side and see which solution comes on top.
We know that not all businesses have enough time to examine a large number of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Freshcaller, Ytel.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.
Basic Plan – By Quote
Focuses mostly on inbound and outbound voice calls. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities
Advanced Plan – By Quote
Focuses mostly on integrations and omnichannel communications. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Ultimate Plan – By Quote
Focuses mostly on blended outbound dialers. This includes:
Support for inbound and outbound call centers 1 port / agent
RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:
Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust communications system that helps businesses boost customer relationships .
Almost as essential as features and customer support responsiveness are pricing plans offered by VICIdial and HipChat. Although pricing should not be the only factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your company develops. You should be certain you don’t select pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and HipChat.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website.
Our rankings can be filtered by:
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User Reviews: products are sorted based on ratings from user reviews.
Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in an effort to give you reliable advice that will enable you to make well-informed purchase decisions.
