get listedCompare VICIdial vs. HipChat
Specific firms demand different types of Communications Software. To find out which service meets your requirements, think about comparing various solutions feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. HipChat (8.6) for general quality and usefulness; VICIdial (96%) vs. HipChat (90%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the pros and cons of both applications side by side and see which solution comes on top. Our team put a lot of effort to prepare reviews of all popular Call Center Software services that you can find on the market, but among them these three deserved our special attention: Freshcaller, CallTrackingMetrics, Five9.  |  | ||
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| Pricing Details | |||
Score | Our Score 8.0 | Our Score 8.6 | |
| Client Experience | |||
Client Experience | Client Experience 96% | Client Experience 90% | |
| Cost | |||
Cost | free | $2 | |
| Price Scheme | |||
Price Scheme | Quote-based | Monthly payment | |
| Complete Review | ||||||||||||||
Complete Review | ||||||||||||||
| General Description | ||||||||||||||
General Description | VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX. | HipChat is a communications platform designed specifically for business team chatting. | ||||||||||||
| Quick Links | ||||||||||||||
Quick Links | ||||||||||||||
| Available Integrations | ||||||||||||||
Available Integrations | VICIdial integrates with the following business systems and applications:
| HipChat supports integrations with the following business systems and applications:
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| Available Support | ||||||||||||||
Available Support |
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| Available Devices | ||||||||||||||
Available Devices |
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| List of Features | ||||||||||||||
List of Features | VICIdial FEATURES
| HipChat FEATURES
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| Company's Address | ||||||||||||||
Company's Address | Tampa, Florida USA | Level 6, 341 George St Sydney, NSW, 2000, Australia | ||||||||||||
Phone
Live Support
Ticket
Training| Pricing Details | |||
Pricing Details | Learn more about VICIdial pricing | Learn more about HipChat pricing | |
| Languages | |||
Languages | English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish | English, China, India | |
| Cost Details | |||
Cost Details | VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website. | HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required. HipChat Basic – Free
HipChat Plus – $2/user/month All HipChat Basic features plus:
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| Email Address | |||
Email Address | sales@vicidial.com | sales@atlassian.com | |
| Prominent Customers | |||
Prominent Customers | Expedia, Netflix, Dropbox, Salesforce | ||
| Phone No. | |||
Phone No. | +1-888-894-8424 | +61 2 9262 1443 | |
| Types of Clients | |||
Types of Clients | Small Business | Large Enterprises | Medium Business | Freelancers | Small Business | Medium Business | |
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Almost as essential as features and customer support responsiveness are pricing plans offered by VICIdial and HipChat. Although pricing should not be the only factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your company develops. You should be certain you don’t select pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and HipChat.
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