Compare VICIdial vs. HipChat

Specific firms demand different types of Communications Software. To find out which service meets your requirements, think about comparing various solutions feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. HipChat (8.6) for general quality and usefulness; VICIdial (96%) vs. HipChat (90%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the pros and cons of both applications side by side and see which solution comes on top. If you would like to quickly identify the top Call Center Software according to our experts we recommend you examine these services: Five9, Freshcaller, RingCentral Contact Center.





VICIdial screenshot HipChat screenshot
Pricing Details


Our Score

8.0 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

90% ?





Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
HipChat is a communications platform designed specifically for business team chatting.
Quick Links
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
Available Support

Available Support

Phone Live Support
Ticket Training
Ticket Training
Available Devices

Available Devices

List of Features

List of Features


  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling


  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History
Company's Address

Company's Address

Tampa, Florida
Level 6, 341 George St
Sydney, NSW, 2000, Australia
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about HipChat pricing


English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, India
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History
Email Address

Email Address
Prominent Customers

Prominent Customers

Expedia, Netflix, Dropbox, Salesforce
Phone No.

Phone No.

+1-888-894-8424 +61 2 9262 1443
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
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Popular Alternatives

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Almost as essential as features and customer support responsiveness are pricing plans offered by VICIdial and HipChat. Although pricing should not be the only factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your company develops. You should be certain you don’t select pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and HipChat.