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Compare VICIdial vs HipChat

What is better VICIdial or HipChat? Specific firms demand different types of Communications Software. To find out which service meets your requirements, think about comparing various solutions feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system.

The results are: VICIdial (8.0) vs. HipChat (8.6) for general quality and usefulness; VICIdial (96%) vs. HipChat (90%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the pros and cons of both applications side by side and see which solution comes on top.

We know that not all businesses have enough time to examine a large number of various solutions, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Freshcaller, Ytel.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $2

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History

Pricing Info

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Expedia, Netflix, Dropbox, Salesforce

Integrations

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Appear.in
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Close.io
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • Desk.com
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • StatusPage.io
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HipChat is a communications platform designed specifically for business team chatting.

Company Email

sales@atlassian.com

Contact No.

Company's Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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Almost as essential as features and customer support responsiveness are pricing plans offered by VICIdial and HipChat. Although pricing should not be the only factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your company develops. You should be certain you don’t select pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and HipChat.

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