Compare VICIdial vs. HipChat

Specific firms demand different types of Communications Software. To find out which service meets your requirements, think about comparing various solutions feature by feature including their terms and prices. Similarly, you may get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: VICIdial (8.0) vs. HipChat (8.6) for general quality and usefulness; VICIdial (96%) vs. HipChat (90%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to write the pros and cons of both applications side by side and see which solution comes on top. If you would like to quickly identify the top Call Center Software according to our experts we recommend you examine these services: Five9, Freshcaller, RingCentral Contact Center.

< Previous Next >

Software

VICIdial

HipChat

RingCentral Contact Center

FREE TRIAL

Partner



Pricing Details
Score	Our Score 8.0	Our Score 8.6	Our Score 8.9
Client Experience
Client Experience	Client Experience 96%	Client Experience 90%	Client Experience 100%
Cost
Cost	free	$2	By Quote
Price Scheme
Price Scheme	Quote-based	Monthly payment	Monthly payment \| Quote-based

Complete Review

Review of VICIdial

Review of HipChat

Review of RingCentral Contact Center

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

HipChat is a communications platform designed specifically for business team chatting.

A robust communications system that helps businesses boost customer relationships .

Quick Links

Overview of VICIdial

Overview of HipChat

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Available Integrations

VICIdial integrates with the following business systems and applications:

QueueMetrics
Zoiper WebPhone
Cepstral Text-to-Speech
OrecX Oreka
Sangoma Lyra
RankMiner
DNC.com
Teamsupport CRM
Insightly CRM
Pipedrive CRM
Vtiger CRM
Zoho CRM
Salesforce.com
Zendesk CRM
SugarCRM
LessAnnoyingCRM

HipChat supports integrations with the following business systems and applications:

Aha!
Airbrake
Alias
AnsswerHub
Appear.in
Asana
Axosoft SocialConnect
Bamboo
Bitbucket
Biztera
Blossom
Bonusly
Boundary
Bugsnag
Capistrano
CircleCI
Close.io
Codeship
Confluence
Crashlytics
Datadog
Desk.com
DoneDone
Enchant
Envoy Visitor Registration
Exceptional
Fastlane
Freshdesk
Geek Advent
Github
GoToMeeting
Google Cloud Platform
Google Drive
Google Hangouts
Gyazo
Help Scout
Helpmonks
Heroku
HeyUpdate
HipGif
hpmob
Honeybadger
Instawell
Intercom
JIRA
Jenkins
Librato
Loggly
MailChimo
Munin
Netuitive
taskblitz
ZeroCater
ZenDesk
Zapier
Wunderlist
WorkingOn
WordPress
Woopra
VictorOps
UserVoice
Twitter
Trello
Travis CI
teamCity
Telzio
StatusPage.io
Status Hero
Screenhero Slash Command
Server Density
Runscope
Redmine
Reamaze
Raygun
Quote of The Day
Pivotal Tracker
Pingboard
Pingdom
PagerDuty
Panopta
Opsmatic
Opsview

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic

Available Support

Phone	Live Support
Ticket	Training

Phone
Ticket	Training

Phone	Live Support
Ticket

Available Devices

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows	Android
iPhone/iPad	Mac
Web-based

List of Features

VICIdial FEATURES

Client Contact Management
Easy Client Information Action
Auto Dialling Campaign
Predictive Dialling
Single or Multiple Dialling Campaigns
Call transfer
Custom Web Page
Custom Music Per Campaign
Blended Sessions
Automated/Scheduled Call Recording
Access from Anywhere
Callback Scheduling

HipChat FEATURES

Easy Screen Sharing
Secure Guest Access
256-bit SSL encryption Security
Drag and Drop File Sharing
Unlimited Chatrooms
Full Customization
Fully Searchable
Synchronization Access Devices and App
Searchable History

Intelligent Routing

ACD
Outbound Campaign Management
Omnichannel Routing
Skills-Based Routing
Social Media Interactions
Voicemail Routing
IVR
Chat and Co-Browse
Outbound Dialing
Virtual Hold

Integration Tools

CRM Integrations
RestFUL APIs
Data-Driven Routing
Click-to-Call
Screen Pops

Administration and Management

Surveys
Omnichannel Analytics
Prebuilt Reports
Whisper Coaching, Silent Monitoring, and Barge-In
Supervisor Tools
Call Recording
Analytics and Dashboards
Administration Without IT

Workforce Management and Optimization

Full Workforce Optimization (WFO)
Gamification
Screen Recording
Performance Management
Quality Management (QM)
Workforce Management (WFM)
Coaching and Learning Tools
Speech and Text Analytics

Security Options

Seasonal Scaling
Work-Anywhere Agents
Permission-Based Access
Active Failover
Encryption
Compliant With Security Standards

Customer Engagement

Collaboration Options
Shared Directory
PBX Integration

Company's Address

Tampa, Florida
USA

Level 6, 341 George St
Sydney, NSW, 2000, Australia

20 Davis Drive Belmont, CA 94002 USA

Pricing Details
Pricing Details	Learn more about VICIdial pricing	Learn more about HipChat pricing	Learn more about RingCentral Contact Center pricing
Languages
Languages	English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish	English, China, India	English
Cost Details
Cost Details	VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.	HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required. HipChat Basic – Free Mac, Windows, iOS, and Android Group chat and IM Guest access Unlimited integrations 5GB File Storage HipChat Plus – $2/user/month All HipChat Basic features plus: 1-to-1 voice and video calling 1-to-1 screen sharing History retention controls Unlimited File Storage Unlimited Searchable Message History	RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require. Basic Plan – By Quote Focuses mostly on inbound and outbound voice calls. This includes: Support for inbound and outbound call centers 1 port / agent Standard IVR and ACD capabilities Advanced Plan – By Quote Focuses mostly on integrations and omnichannel communications. This includes: Support for inbound and outbound call centers 1 port / agent Standard IVR and ACD Omnichannel capabilities (chat, SMS, email) Ultimate Plan – By Quote Focuses mostly on blended outbound dialers. This includes: Support for inbound and outbound call centers 1 port / agent Standard IVR and ACD Omnichannel capabilities (chat, SMS, email) Advanced IVR Outbound dialing capabilities
Email Address
Email Address	sales@vicidial.com	sales@atlassian.com
Prominent Customers
Prominent Customers		Expedia, Netflix, Dropbox, Salesforce	BMW, Deep South, Smart Warehousing
Phone No.
Phone No.	+1-888-894-8424	+61 2 9262 1443	+1-877-323-8684
Types of Clients
Types of Clients	Small Business \| Large Enterprises \| Medium Business \| Freelancers	Small Business \| Medium Business	Small Business \| Large Enterprises \| Medium Business \| Freelancers

Compare Products

	Compare with WhatUsersDo
	Compare with GoToMeeting
	Compare with Spiceworks
	Compare with Dezide
	Compare with Notion AI
	Compare with Spring Edge
	Compare with HappyFox Chat
	Compare with Genesys
	Compare with ManageEngine ServiceDesk
	Compare with IdeaScale

	Compare with Cloud CMS
	Compare with Semantria
	Compare with PIMS Auto Dialer
	Compare with uContact
	Compare with Zoho Connect
	Compare with Minsh Apps
	Compare with Live2Support
	Compare with Skype
	Compare with JumpBox
	Compare with WhyQ

Popular Alternatives

Product name

Score

8×8 VoIP Phone Service Alternatives

9.3

Cisco WebEx Alternatives

8.9

Exchange Reporter Plus Alternatives

8.8

SendHub Alternatives

8.0

VoIPstudio Alternatives

7.6

Product name

Score

Workamajig Platinum Alternatives

9.0

Mavenlink Alternatives

8.9

Samepage Alternatives

8.9

Honey.is Alternatives

7.9

Tipbit Alternatives

7.0

Product name

Score

Workamajig Platinum Alternatives

9.0

Mavenlink Alternatives

8.9

QUICK LINKS

Overview of VICIdial

Overview of HipChat

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Page last modified 2018-02-28

Almost as essential as features and customer support responsiveness are pricing plans offered by VICIdial and HipChat. Although pricing should not be the only factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be matched with your team size and easily scaled up every time your company develops. You should be certain you don’t select pricing plans that include extra tools that you won’t find a use for and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and provides you with a reliable overview of what it’s like to work with VICIdial and HipChat.

Compare VICIdial vs. HipChat

Score

Client Experience

Cost

Price Scheme

Complete Review

General Description

Quick Links

Available Integrations

Available Support

Available Devices

List of Features

VICIdial FEATURES

HipChat FEATURES

Company's Address

Pricing Details

Languages

Cost Details

Email Address

Prominent Customers

Phone No.

Types of Clients

Compare Products

Popular Alternatives

QUICK LINKS

Company

Follow Us