Compare HelpWire vs. VICIdial

With different functions, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your business is challenging. But by working with our system, it is simple to match the functions of VICIdial and HelpWire together with their general rating, respectively as: 8.0 and 8.4 for overall score and 96% and 100% for user satisfaction. You can also assess them feature by feature check out which application is a more effective fit for your business. Keep in mind to get a demo first before getting a plan to get a firsthand experience how the solution can benefit you in real setting. We know that not all businesses have enough time to scrutinize dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshcaller, Five9, CallTrackingMetrics.
Product

HelpWire

VS

VICIdial

VS

HelpWire screenshot VICIdial screenshot
Pricing Page

Score

Our Score

8.4 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Price

Price

by quote

free

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

HelpWire enables engineers to control, diagnose, and repair any client equipment remotely.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket Training
Contact Address

Contact Address

Ste 5 Horsford’s Business Centre
Long Point Road, Charlestown, Nevis
Tampa, Florida
USA
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English, Germany, Spain, France English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Email Address

Email Address

support@eltima.com sales@vicidial.com
Pricing Info

Pricing Info

Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Supported Integrations

Supported Integrations

No information available.

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Prominent Clients

Prominent Clients

OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Pricing Page

Pricing Page

Learn more about HelpWire pricing Learn more about VICIdial pricing
Contact No.

Contact No.

+1-360-312-763 +1-888-894-8424
Available Features

Available Features

HelpWire FEATURES

  • Remote Support
  • Phone and Devices Diagnostics
  • Vehicle Diagnostics
  • Lab Equipment
  • CNC Machines

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you are still having doubts about which service will be best in your case it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given product is and how extensive is its online presence. For example, in case of Facebook VICIdial has 0 likes on their official profile while HelpWire profile is liked by 255 users.