Compare Helpshift vs. VICIdialWhen selecting the proper Customer Support Software for your company it is suggested that you review the characteristics, prices, as well as other essential details about the product and vendor. Here, you are able to see the similarities and disparities between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Helpshift (overall score at 8.9 and user satisfaction at 79%). You may also examine their specific modules, like services, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, storage fees, and more. Our experts made sure to review all popular Call Center Software products offered out there, but among them these three deserved our special attention: Five9, Freshdesk, CallTrackingMetrics.
|Monthly payment | Quote-based||Quote-based|
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Microsoft, WordPress, VIACOMM|
|Learn more about Helpshift pricing||Learn more about VICIdial pricing|
| 369 Pine Street, Suite 208|
San Francisco, CA 94104
| Tampa, Florida|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Pro Plan
Helpshift Growth Plan
Helpshift Enterprise Plan
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Helpshift supports the following integrations:
VICIdial integrates with the following business systems and applications:
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In case you continue having doubts about which app will perform best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how big is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time Helpshift Twitter is followed by 4512 people.