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Compare VICIdial vs Helpshift

What is better VICIdial or Helpshift? Finding the perfect Customer Support Software for your organization is crucial to growing your company’s effectiveness. In our platform, you can easily compare a wide range of solutions to see which one is the proper software for your needs. Here you can match VICIdial vs. Helpshift and examine their overall scores (8.0 vs. 8.9, respectively) and user satisfaction rating (96% vs. 79%, respectively).

You can also browse the details of costs, terms and conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, go for the business software which helps you to add/remove features and price terms to address your sales growth or lack of it.

Our experts made sure to prepare reviews of all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Ytel, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

Company Email

sales@vicidial.com

Contact No.

Company's Address

Tampa, Florida
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 79%

Pricing

Starting from $225

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

Pricing Info

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, WordPress, VIACOMM

Integrations

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.

Company Email

Company's Address

369 Pine Street, Suite 208
San Francisco, CA 94104
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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Every time you pick a software that you think will work best for your team you shouldn’t just limit yourself to what reviewers have to say about it. Very often personal experience with the product will vary, depending on your own preferences and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how actual users of VICIdial and Helpshift evaluate their contact with the software. Our system is built around advanced analysis of product appearances on other websites, social media and blogs, so you are going to obtain a full and reliable picture of what other users think about each app. In this case VICIdial has a total satisfaction rating at 96% while for Helpshift 79% of users claim they had an enjoyable experience with it.

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