Compare Helpshift vs. VICIdial

When selecting the proper Customer Support Software for your company it is suggested that you review the characteristics, prices, as well as other essential details about the product and vendor. Here, you are able to see the similarities and disparities between VICIdial (overall score at 8.0 and user satisfaction at 96%) and Helpshift (overall score at 8.9 and user satisfaction at 79%). You may also examine their specific modules, like services, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden costs, including, setup cost, separate helpdesk support, upgrade fees, storage fees, and more. Our experts made sure to review all popular Call Center Software products offered out there, but among them these three deserved our special attention: Five9, Freshdesk, CallTrackingMetrics.
Software

Helpshift

VS

VICIdial

VS

Helpshift screenshot VICIdial screenshot
Pricing Page

Total Score

Our Score

8.9 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

79% ?

Customer Experience

96% ?

Price

Price

$225

free

Pricing Type

Pricing Type

Monthly payment | Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Useful Links
Contact Phone

Contact Phone

+1–888–983–2664 +1-888-894-8424
Popular Customers

Popular Customers

Microsoft, WordPress, VIACOMM
Pricing Page

Pricing Page

Learn more about Helpshift pricing Learn more about VICIdial pricing
Contact Address

Contact Address

369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Tampa, Florida
USA
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Vendor Email

Vendor Email

sales@vicidial.com
Available Plans

Available Plans

Helpshift offers four SMB and enterprise pricing plans, depending on the the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:

Helpshift Pro Plan

  • $225/mo.
  • Annual Terms
  • Up To 250,000 Monthly Active Users
  • Up to 3 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Analytics

Helpshift Growth Plan

  • $450/mo.
  • Annual Terms
  • Up To 500,000 Monthly Active Users
  • Up to  5 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Triggers & Automations
  • Advanced Analytics with Power BI

Helpshift Enterprise Plan

  • $950/mo.
  • Annual Terms
  • Up To 1,000,000 Monthly Active Users
  • Up to  10 Team Members
  • $95/member/mo. – Additional Members
  • In-App Chat
  • In-App Native FAQs
  • Internationalized Knowledge Base
  • Pre-defined Canned Responses
  • Custom Branded Web Help Center
  • Email Ticketing
  • Smart Views
  • Real Time Automations
  • Advanced Analytics with Power BI
  • Advanced Workflow Management
  • Basic Support

Helpshift Custom

  • Customize your plan based on the size of your customer support team and MAUs of your app(s).
  • Contact the company to request a quote.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Support Types

Support Types

Phone
Phone Live Support
Ticket Training
Integrations

Integrations

Helpshift supports the following integrations:

  • Dropbox
  • QuickBooks
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • MailChimp
  • Campaign Monitor
  • Google Analytics
  • Constant Contact
  • Gmail
  • Google Calendar
  • Facebook
  • Twitter

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Helpshift FEATURES

  • Issue Segmentation
  • Customer Segmentation
  • Ticket Management
  • Trouble Ticketing
  • Chat Bots
  • Mobile, Native In-App Chat
  • Mobile, Native In-App Messaging
  • In-App FAQs
  • Push Campaigns
  • Push Notifications
  • CSAT
  • Visual Analytics
  • Groups

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which app will perform best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are frequently a way to see how popular every solution is and how big is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time Helpshift Twitter is followed by 4512 people.