|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
| Tampa, Florida|
|HelpOnClick LLC, San Jose, CA, United States|
VICIdial integrates with the following business systems and applications:
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
|Types of Support|
Types of Support
|Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business | Freelancers|
|English, Dutch, Polish, Swedish||English|
|Learn more about VICIdial pricing||Learn more about HelpOnClick pricing|
|+1-888-894-8424||+1 (408) 6002671|
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You should note that even though both VICIdial and HelpOnClick may provide an excellent set of features each software might be created for a different business size. If you are analyzing various solutions you should give some attention to a business size they are meant for. Some functionalities may scale up well for large enterprises but if you run a small or mid-sized business it’s usually better to refrain paying for complex features that you may never actually use.