Compare VICIdial vs. HelpOnClick

You have such a wide range of Customer Support Software options in today’s state of that industry that choosing the right product may be difficult. On our comparison page, we let you compare the functions, pricing conditions, available plans, and more details of VICIdial and HelpOnClick. You can also examine their score (8.0 for VICIdial vs. 8.4 for HelpOnClick) and user satisfaction level (96% for VICIdial vs. 100% for HelpOnClick). The scores and ratings provide you with a general idea how both these software products perform. Additionally, make sure if the solution can integrate with your current business apps to guarantee greater productivity. We are aware that not all businesses have the time to scrutinize dozens of different services, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Five9, CallTrackingMetrics, Freshcaller.
Software

VICIdial

VS

HelpOnClick

VS

VICIdial screenshot HelpOnClick screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

100% ?

Price

Price

free

$19

Price Scheme

Price Scheme

Quote-based Monthly payment | Annual Subscription
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
Easy Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
HelpOnClick LLC, San Jose, CA, United States
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Prominent Customers

Prominent Customers

Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems
Vendor Email

Vendor Email

sales@vicidial.com support@helponclick.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about HelpOnClick pricing
Contact No.

Contact No.

+1-888-894-8424 +1 (408) 6002671
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

HelpOnClick FEATURES

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should note that even though both VICIdial and HelpOnClick may provide an excellent set of features each software might be created for a different business size. If you are analyzing various solutions you should give some attention to a business size they are meant for. Some functionalities may scale up well for large enterprises but if you run a small or mid-sized business it’s usually better to refrain paying for complex features that you may never actually use.