Compare VICIdial vs. HelpOnClickYou have such a wide range of Customer Support Software options in today’s state of that industry that choosing the right product may be difficult. On our comparison page, we let you compare the functions, pricing conditions, available plans, and more details of VICIdial and HelpOnClick. You can also examine their score (8.0 for VICIdial vs. 8.4 for HelpOnClick) and user satisfaction level (96% for VICIdial vs. 100% for HelpOnClick). The scores and ratings provide you with a general idea how both these software products perform. Additionally, make sure if the solution can integrate with your current business apps to guarantee greater productivity. We did our best to review all popular Call Center Software services that you can find on the market, but among them these three caught our special attention: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Monthly payment | Annual Subscription|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
HelpOnClick offers a state-of-the-art live chat software that you can use to increase sales and customer satisfaction.
| Tampa, Florida|
|HelpOnClick LLC, San Jose, CA, United States|
VICIdial integrates with the following business systems and applications:
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
|Types of Support|
Types of Support
|Concordia University, e-mend Software, American Internet Domains LLC, Linku Systems|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Medium Business | Freelancers|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Germany|
|Learn more about VICIdial pricing||Learn more about HelpOnClick pricing|
|+1-888-894-8424||+1 (408) 6002671|
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You should note that even though both VICIdial and HelpOnClick may provide an excellent set of features each software might be created for a different business size. If you are analyzing various solutions you should give some attention to a business size they are meant for. Some functionalities may scale up well for large enterprises but if you run a small or mid-sized business it’s usually better to refrain paying for complex features that you may never actually use.