Compare VICIdial vs. Helpman

The ideal Customer Support Software is a solution that can tackle your company’s unique demands. You can determine which solution works really with your business if you review different products before you decide which one is the best. For example, VICIdial and Helpman are scored at 8.0 and 8.0, respectively, for all round quality and performance. Likewise, VICIdial and Helpman have a user satisfaction rating of 96% and N/A%, respectively, which shows the general response they get from customers. Moreover, reach put to an existing client of the software and solicit their opinion regarding the solution in question. As of now, the top solutions in our Call Center Software category are: Five9, Freshcaller, CallTrackingMetrics.
Compare

VICIdial

VS

Helpman

VS

VICIdial screenshot Helpman screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

N/A% ?

Cost

Cost

free

$25

Pricing Model

Pricing Model

Quote-based Monthly payment
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Helpman is a robust knowledge base creator that enables businesses to build their own knowledge base for their app or website.
Quick Links
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Helpman FEATURES

  • Typo-tolerant instant search
  • Clean user interface
  • Mobile and tablet ready
  • Copy-pasted images
  • Auto-saved as you type
  • Multilingual articles
  • Update any screenshot on-the-fly
  • Tag outdated screenshots
  • Copy and paste screenshot URL
  • Search queries
  • Pageviews
  • Feedbacks
  • Track customers
  • Customization
  • Manage 301 redirect rules
  • Edit meta titles/descriptions
  • Edit URL slugs
  • Serve your knowledge base from a subdirectory instead of a subdomain
  • Self-managed canonical URLs
  • Multiple Language Support
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Helpman offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Silver – $25/month

  • Unlimited Users
  • 20 Published Articles
  • Email and Online Support
  • Theme Editor
  • Screenshots Manager
  • Analytics
  • Customers tracking
  • Intercom Messenger integration
  • Google Analytics tracking
  • Custom domain
  • Password-protected knowledge base
  • URL redirects

Gold – $50/month

  • All Silver features
  • 100 published articles

Platinum – $100/month

  • All Gold features
  • 250 published articles

Unlimited- $200/month

  • All Platinum features
  • Unlimited Articles
Languages Supported

Languages Supported

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, China, Germany, India, Japan, Spain, France, Russia
Vendor Email

Vendor Email

sales@vicidial.com hello@helpman.io
Customer Support

Customer Support

Phone Live Support
Ticket Training
Live Support
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Helpman pricing
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Helpman integrates with the following business systems and applications:

  • Google Analytics
  • Intercom
  • Segment
Contact Address

Contact Address

Tampa, Florida
USA
Avenue de Broqueville 72
1200 Woluwe-Saint-Lambert
Belgium
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Contact Phone

Contact Phone

+1-888-894-8424
Popular Customers

Popular Customers

Moleskine, Proposify, PieSync, Wishpond
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which app will be best for your company it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular a given product is and how large is its online presence. For example VICIdial Twitter profile has currently 519 followers. At the same time Helpman Twitter is followed by 198 users.