Compare VICIdial vs. Grasshopper

Assessing products for the top Communications Software does not always have to be complicated. On our review platform, we enable you to match VICIdial and Grasshopper and quickly see their varying features. We allow you to examine their features, supported devices, support service, costs, terms, and much more. It's also possible to compare their overall score (8.0 for VICIdial vs. 8.1 for Grasshopper) and overall customer satisfaction level (96% for VICIdial vs. 97% for Grasshopper). Spend some time and examine your leading options and determine which one is best for your company. You should also consider the software company’s business viability; are they reliable and will they still be around a few years from now? In the event you need to quickly decide on the top Call Center Software according to our experts we suggest you try out these solutions: Five9, CallTrackingMetrics, Freshcaller.
Product

VICIdial

VS

Grasshopper

VS

VICIdial screenshot Grasshopper screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.1 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Pricing

Pricing

free

$24

Pricing Model

Pricing Model

Quote-based Monthly payment
Full Review

Full Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises.
Easy Links
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Grasshopper FEATURES

  • Fax support
  • Conference calling
  • International calls
  • Mobile app
  • Toll-free number
  • Softphone
  • Voicemail to email
  • Caller ID/Screening
  • Call forwarding
  • Call transfer
  • Call blocking
Contact Email

Contact Email

sales@vicidial.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Popular Customers

Popular Customers

Collabo, Globalme, Health Kismet, iMobileRescue
Company's Address

Company's Address

Tampa, Florida
USA
197 1st Avenue, Suite 200
Needham, MA 02494
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Contact No.

Contact No.

+1-888-894-8424 (800) 279-1455
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Grasshopper comes in three pricing plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. Here are the details:

Solo – $24/month

  • 1 number
  • 3 extensions
  • Unlimited minutes
  • Free activation
  • Custom main greeting
  • Android and iPhone apps
  • Unlimited phone handling
  • Call forwarding
  • Call screening
  • Inbound fax
  • Voicemail and fax to email

Partner-$49/month

  • 3 numbers
  • 6 extensions
  • Unlimited minutes
  • Free Activation
  • All Solo features

Small Business – $89/month

  • 5 numbers
  • Unlimited extensions
  • Unlimited minutes
  • SMS
  • Voicemail transcription
  • Free Activation
  • All Partner features
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Grasshopper pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Grasshopper supports integration with the following business systems and applications:

  • Skype
  • Google Voice
  • Zapier
  • Bitium
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Communications Software will manate to cover all the needs of a business. Even though key functionalities of VICIdial and Grasshopper are important you should also thoroughly explore the integrations supported by a given service. Quote frequently you will already be using various kinds of SaaS software in your company and it’s much more beneficial to choose apps that integrate well with each other. If you do that you can ensure a reliable transfer of data between your teams and services, which can significantly reduce time spent on migrating between one software and the other.