Compare VICIdial vs. Grasshopper

It’s a good idea to use our scoring system to give you a general idea which Communications Software product is better for your business. For overall product quality, VICIdial earned 8.0 points, while Grasshopper gained 8.1 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while Grasshopper scored 97%. Details about their characteristics, tools, supported platforms, customer service, etc. are provided below to give you a more correct assessment. Remember to get only the functions your business requires so as not to waste cash for functions that are unnecessary. Our experts made sure to prepare reviews of all popular Call Center Software solutions available on the market, but among them these three caught our special attention: Freshdesk, Five9, CallTrackingMetrics.
Product

VICIdial

VS

Grasshopper

VS

VICIdial screenshot Grasshopper screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.1 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Price

Price

free

$12

Pricing Type

Pricing Type

Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Grasshopper is a virtual phone system designed for entrepreneurs, small businesses, and even medium enterprises.
Easy Links
Phone Number

Phone Number

+1-888-894-8424 (800) 279-1455
Popular Clients

Popular Clients

Collabo, Globalme, Health Kismet, iMobileRescue
Company's Address

Company's Address

Tampa, Florida
USA
197 1st Avenue, Suite 200
Needham, MA 02494
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Grasshopper FEATURES

  • Fax support
  • Conference calling
  • International calls
  • Mobile app
  • Toll-free number
  • Softphone
  • Voicemail to email
  • Caller ID/Screening
  • Call forwarding
  • Call transfer
  • Call blocking
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Grasshopper pricing
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Grasshopper provides four plans designed to meet varying business needs and demands. Each plan is integrated with awesome features matching your business requirements and budget. You can downgrade or upgrade your plan online, anytime.

PAY AS YOU GROW – $12/month

  • 1 Toll Free/Local Number
  • Unlimited Extensions

RAMP – $24/month

  • 500 Minutes per month
  • 1 Toll Free/Local Number
  • Unlimited Extensions

GROW – $49/month

  • 2,000 Minutes per month
  • 2 Toll Free/Local Numbers
  • Unlimited Extensions

MAX – $199/month

  • 10,000 Minutes per month
  • 3 Toll Free/Local Numbers
  • Unlimited Extensions
  • Unlimited Voice Studio
Email Address

Email Address

sales@vicidial.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Grasshopper supports integration with the following business systems and applications:

  • Skype
  • Google Voice
  • Zapier
  • Bitium
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having second thoughts about which product will be best for your company it may be a sensible idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular every software is and how big is its online presence.For example, if you analyze VICIdial LinkedIn account you’ll learn that they are followed by 13 people. In case of Grasshopper the amount of followers on their LinkedIn page is 961.