Compare VICIdial vs. GoToWebinar

If you’re having a tough time picking the right Communications Software product for your needs, try to do a comparison of the available software and discover which solution offers more advantages. In particular, here you can review VICIdial (overall score: 8.0; user rating: 96%) vs. GoToWebinar (overall score: 8.6; user rating: 91%) for their overall performance. You can even see which one provides more functions that you need or which has more suitable pricing plans for your current budget constraints. Working with a clear table to compare their features will significantly boost the possibility of getting the appropriate product for your company. Take a closer look at other areas of the software for example intuitiveness, adaptability, scalability, and pricing terms. We did our best to prepare reviews of all popular Call Center Software services that you can find on the market, but among them these three deserved our special attention: Five9, Freshdesk, CallTrackingMetrics.
Comparison

VICIdial

VS

GoToWebinar

VS

VICIdial screenshot GoToWebinar screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

91% ?

Pricing

Pricing

free

$89

Price Scheme

Price Scheme

Quote-based Monthly payment | Quote-based
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
GoToWebinar is the simple, self-service webinar tool that makes it easy to host large-scale online events.
Quick Links
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Company's Address

Company's Address

Tampa, Florida
USA
6363 NW 6th Way
Fort Lauderdale, Florida 33309
USA
Contact Email

Contact Email

sales@vicidial.com
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Four pricing plans are offered as well as a trial with Plus Plan features for up to 10 participants.

Starter – $109/month or $89/month (billed annually)

  • 100 Participants
  • Reporting and Analytics
  • Polls, Handouts, and Q&A
  • Full Service Registration
  • Automated Emails
  • Custom Branding
  • Integrations
  • VOIP, Phone & Toll Free
  • Online & Local Recording
  • Channel Pages
  • GoToStage

Pro – $249/month or $199/month (billed annually)

  • 500 Participants
  • All Starter features, plus:
  • Simulated Live
  • Source Tracking
  • Beta Video Sharing
  • No Download

Plus – $499/month or $429/month (billed annually)

  • 2,000 Participants
  • All Pro Features
  • No Download

Enterprise Custom Pricing

  • Up to 5,000 Participants
  • All Plus Features
  • Editing Capabilities
  • Testing & Certification
Prominent Clients

Prominent Clients

Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Contact No.

Contact No.

+1-888-894-8424 +1 888-646-0014
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about GoToWebinar pricing
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

GoToWebinar FEATURES

  • Email Automation
  • Custom Branding
  • Practice Settings
  • Audience Interaction
  • Handouts Mobile Support
  • Recording
  • Lead Management
  • Real Time Analytics
  • HDFaces Video Conferencing
  • Network Security
  • Desktop/Application Sharing
Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

GoToWebinar integrates with the following business systems and applications:

  • HubSpot
  • ProjectManager.com
  • Pipeliner CRM
  • Instapage
  • Zapier
  • Infusionsoft
  • Hatchbuck
  • LeadSquared
  • Accord LMS
  • net-Results
  • Cyfe
  • FreshMail
  • Workato
  • Docebo
  • Wishpon
  • Bitium
  • SharpSpring
  • Act-On
  • eTrigue
  • Velocify
  • AWeber
  • ActiveDEMAND
  • Genoo
  • Bedrock Data
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, facts and experiences that we provided in this table were gathered from official company sites, advertising materials available online, real-life experience from real users as well as our personal hands-on use of each solution by a professional reviewer. We do our best to comprehensively examine each software, therefore we not only study it internally, but we also compare our results with opinions of other users from the SaaS community.