Compare VICIdial vs. Giosg

Reviewing products for the top Customer Support Software doesn't have to be tough. On our review platform, we enable you to match VICIdial and Giosg and quickly see their unique elements. We allow you to check their capabilities, supported devices, level of support, pricing, terms, and much more. You can even examine their overall score (8.0 for VICIdial vs. 8.4 for Giosg) and overall customer satisfaction level (96% for VICIdial vs. 82% for Giosg). Devote time to compare your top options and determine which one is ideal for your company. You should also assess the software vendor’s background; can you count on them and will they still be around in a few years time? Our team put a lot of effort to review all popular Call Center Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshcaller, Five9, CallTrackingMetrics.
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VICIdial

VS

Giosg

VS

VICIdial screenshot Giosg screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.4 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

82% ?

Pricing

Pricing

free

€39

Pricing Model

Pricing Model

Quote-based Monthly payment | Quote-based
Detailed Review

Detailed Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gisog helps businesses turn visitors into buyers with real-time analytics and intelligent conversion marketing.
Useful Links
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Germany, Middle-East
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Giosg offers feature-packages that start from €39/month.

Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Gisosg uses APIs to integrate with most software including CRMs and call center systems.

Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Contact Address

Contact Address

Tampa, Florida
USA
Valimotie 13,
00380 Helsinki,
Finland
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
Contact No.

Contact No.

+1-888-894-8424 +358 40 8225935
Prominent Customers

Prominent Customers

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Giosg pricing
Contact Email

Contact Email

sales@vicidial.com support@giosg.com
List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Giosg FEATURES

  • Create a toolkit of personalized actions
  • Build custom rules to match actions with unique situations
  • Secure live chat with cobrowsing
  • Easy-to-build targeting
  • Intelligent targeting
  • Network
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you choose a app that you believe will work best for your company you shouldn’t just pay attention to what professionals have to say about it. Very often individual experience with the software may change, depending on specific goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every solution to give you an immediate impression of how real users of VICIdial and Giosg estimate their experience with the software. Our system is built around detailed analysis of product appearances on other websites, social media and blogs, so you are going to receive a comprehensive and reliable picture of what other clients think about every software. In this case VICIdial has a total satisfaction rating at 96% while for Giosg 82% of users say they had a positive experience with it.