Compare VICIdial vs. GigyaWhen comparing VICIdial and Gigya, you can actually see which Customer Support Software product is the more effective choice. This means that your organization can select the most productive and useful software. You can study the details, like available tools, costs, plans offered by each vendor, offer conditions, and many more We also let you check their total scores to know which one appears to be better. VICIdial has 8.0 points for overall quality and 96% rating for user satisfaction; while Gigya has 7.5 points for overall quality and 97% for user satisfaction. Similarly, you can also check which software business is more reliable by sending an email inquiry to both and see which company replies sooner. In the event you want to quickly decide on the best Call Center Software according to our experts we recommend you examine the following services: Freshdesk, Five9, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
|Pepsi, Red Bull, Toyota|
VICIdial integrates with the following business systems and applications:
Gigya supports integrations with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises|
|Learn more about VICIdial pricing||Learn more about Gigya pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
| Tampa, Florida|
|Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043|
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If you continue having second thoughts about which service will be best for your business it might be a sound idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given service is and how big is its online presence.For example, if you check VICIdial LinkedIn profile you’ll see that they are followed by 13 users. In case of Gigya the number of followers on their LinkedIn page is 880.