Compare VICIdial vs. Gigya

When comparing VICIdial and Gigya, you can actually see which Customer Support Software product is the more effective choice. This means that your organization can select the most productive and useful software. You can study the details, like available tools, costs, plans offered by each vendor, offer conditions, and many more We also let you check their total scores to know which one appears to be better. VICIdial has 8.0 points for overall quality and 96% rating for user satisfaction; while Gigya has 7.5 points for overall quality and 97% for user satisfaction. Similarly, you can also check which software business is more reliable by sending an email inquiry to both and see which company replies sooner. Users who are pressed for time or need a Call Center Software recommendation from our team may want to examine these top choices for the current year: CallTrackingMetrics, Freshcaller, Five9.
Compare

VICIdial

VS

Gigya

VS

VICIdial screenshot Gigya screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.5 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

97% ?

Cost

Cost

free

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Useful Links
Phone No.

Phone No.

+1-888-894-8424 650-353-7230
Popular Customers

Popular Customers

Pepsi, Red Bull, Toyota
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Gigya supports integrations with the following business systems and applications:

  • Acquia
  • Adobe AudienceManager
  • Adobe Omniture
  • Akismet
  • The Appreciation Engine
  • Baynote
  • Blueconic
  • Bluehornet
  • BlueKai
  • Bronto
  • CalmSea
  • Certona
  • Constant Contact
  • Convio
  • Core Audience
  • Coremetrics
  • CrowdRiss
  • DemandWare
  • Dis.cuss.it
  • Disqus
  • DoubleClick
  • Drupal
  • eDialog
  • eloqua
  • emarsys
  • ExactTarget
  • Experian
  • ExpressionENgine
  • FileMobile
  • Fun Mobility
  • Google
  • Hubspot
  • Hybris Software
  • Informatics
  • Intent
  • ir.deto
  • Jive
  • Kevy
  • KISSmetrics
  • Knotice
  • xKrux
  • Listrak
  • Livefyre
  • LivePerson
  • Lotame
  • Magento
  • Marketi
  • MZinga
  • MailChimp
  • Maxymiser
  • Micros Retail
  • Wordpress
  • Webtrends
  • IBM WebSphere
  • Unica
  • Urban Airshop
  • Usablenet
  • TagMan
  • Trulioo
  • TunTo
  • Umbek
  • Tableau
  • Shopify
  • Smartify
  • Socure
  • StrongView
  • Scene7
  • Selligent
  • SendGrid
  • SailThru
  • Salesforce
  • SilverPop
  • SiteCore
  • RichRelevance
  • Relevant
  • Responsys
  • RapidEngage
  • Oracle
  • Oracle ATG
  • Push.io
  • RadiumOne
  • NinjaMetrics
  • Ooyala
  • Olapic
  • NetSuite
  • Mollom
  • MPP
  • MyBuys
  • Netino
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Training
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.

List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Gigya FEATURES

  • Social Login
  • Registration-as-a-Service
  • Single Sign-On
  • Social Plugins
  • Gamification
  • Identity Storage
  • Identity Access
  • Identity Compliance
  • SocialSync™
  • NEXUS Partner Ecosystem
  • Consumer Insights
  • iRank
  • Analytics
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Gigya pricing
Email Address

Email Address

sales@vicidial.com support@gigya.com
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Company's Address

Company's Address

Tampa, Florida
USA
Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which service will be best for your business it might be a sound idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given service is and how big is its online presence.For example, if you check VICIdial LinkedIn profile you’ll see that they are followed by 13 users. In case of Gigya the number of followers on their LinkedIn page is 880.