VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
|Pepsi, Red Bull, Toyota|
VICIdial integrates with the following business systems and applications:
Gigya supports integrations with the following business systems and applications:
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises|
|Learn more about VICIdial pricing||Learn more about Gigya pricing|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English|
| Tampa, Florida|
|Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043|
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If you continue having second thoughts about which service will be best for your business it might be a sound idea to investigate each service’s social metrics. These metrics are frequently a sign of how popular a given service is and how big is its online presence.For example, if you check VICIdial LinkedIn profile you’ll see that they are followed by 13 users. In case of Gigya the number of followers on their LinkedIn page is 880.