Compare VICIdial vs. Gigya

Getting the suitable Customer Support Software product is as simple as evaluating the good and poor functionalities and terms offered by VICIdial and Gigya. Here you can also match their general scores: 8.0 for VICIdial vs. 7.5 for Gigya. Or you can verify their general user satisfaction rating, 96% for VICIdial vs. 97% for Gigya. We suggest that you spend some time to examine their unique features and decide which one is the better alternative for your organization. Likewise, don’t forget to consider your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile version to help you work away from your office. Users who don't have much time or want a Call Center Software recommendation from our team might want to examine these top choices for this year: CallTrackingMetrics, Freshdesk, Five9.
Compare

VICIdial

VS

Gigya

VS

VICIdial screenshot Gigya screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

97% ?

Cost

Cost

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
Quick Links
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.

Company's Address

Company's Address

Tampa, Florida
USA
Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043
Contact No.

Contact No.

+1-888-894-8424 650-353-7230
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Pepsi, Red Bull, Toyota
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, Canada
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Gigya pricing
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Gigya FEATURES

  • Social Login
  • Registration-as-a-Service
  • Single Sign-On
  • Social Plugins
  • Gamification
  • Identity Storage
  • Identity Access
  • Identity Compliance
  • SocialSync™
  • NEXUS Partner Ecosystem
  • Consumer Insights
  • iRank
  • Analytics
Vendor Email

Vendor Email

sales@vicidial.com support@gigya.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Gigya supports integrations with the following business systems and applications:

  • Acquia
  • Adobe AudienceManager
  • Adobe Omniture
  • Akismet
  • The Appreciation Engine
  • Baynote
  • Blueconic
  • Bluehornet
  • BlueKai
  • Bronto
  • CalmSea
  • Certona
  • Constant Contact
  • Convio
  • Core Audience
  • Coremetrics
  • CrowdRiss
  • DemandWare
  • Dis.cuss.it
  • Disqus
  • DoubleClick
  • Drupal
  • eDialog
  • eloqua
  • emarsys
  • ExactTarget
  • Experian
  • ExpressionENgine
  • FileMobile
  • Fun Mobility
  • Google
  • Hubspot
  • Hybris Software
  • Informatics
  • Intent
  • ir.deto
  • Jive
  • Kevy
  • KISSmetrics
  • Knotice
  • xKrux
  • Listrak
  • Livefyre
  • LivePerson
  • Lotame
  • Magento
  • Marketi
  • MZinga
  • MailChimp
  • Maxymiser
  • Micros Retail
  • Wordpress
  • Webtrends
  • IBM WebSphere
  • Unica
  • Urban Airshop
  • Usablenet
  • TagMan
  • Trulioo
  • TunTo
  • Umbek
  • Tableau
  • Shopify
  • Smartify
  • Socure
  • StrongView
  • Scene7
  • Selligent
  • SendGrid
  • SailThru
  • Salesforce
  • SilverPop
  • SiteCore
  • RichRelevance
  • Relevant
  • Responsys
  • RapidEngage
  • Oracle
  • Oracle ATG
  • Push.io
  • RadiumOne
  • NinjaMetrics
  • Ooyala
  • Olapic
  • NetSuite
  • Mollom
  • MPP
  • MyBuys
  • Netino
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you choose a app that you think will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. In many cases individual experience with the software may change, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you a reliable overview of how real users of VICIdial and Gigya rate their contact with the app. Our system is based on advanced analysis of product appearances on other websites, social media and blogs, so you are going to receive a complete and credible overview of what other users think about each service. In this example VICIdial got a total satisfaction rating at 96% while for Gigya 97% of people say they had a positive experience with it.