Compare VICIdial vs. GigyaGetting the suitable Customer Support Software product is as simple as evaluating the good and poor functionalities and terms offered by VICIdial and Gigya. Here you can also match their general scores: 8.0 for VICIdial vs. 7.5 for Gigya. Or you can verify their general user satisfaction rating, 96% for VICIdial vs. 97% for Gigya. We suggest that you spend some time to examine their unique features and decide which one is the better alternative for your organization. Likewise, don’t forget to consider your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile version to help you work away from your office. Users who don't have much time or want a Call Center Software recommendation from our team might want to examine these top choices for this year: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
To implement Gigya’s entire platform including identity storage the cost will be around $45,000-$50,000 per year. Talk to the vendor and inform them which pieces of the platform are important for you and work out pricing from there.
| Tampa, Florida|
|Gigya Headquarters 2513 E. Charleston Rd. Mountain View, CA 94043|
|Pepsi, Red Bull, Toyota|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, Canada|
|Learn more about VICIdial pricing||Learn more about Gigya pricing|
|Types of Support|
Types of Support
VICIdial integrates with the following business systems and applications:
Gigya supports integrations with the following business systems and applications:
|Small Business | Large Enterprises | Medium Business | Freelancers||Large Enterprises|
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When you choose a app that you think will work best for your team you shouldn’t just pay attention to what reviewers have to say about it. In many cases individual experience with the software may change, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each solution to give you a reliable overview of how real users of VICIdial and Gigya rate their contact with the app. Our system is based on advanced analysis of product appearances on other websites, social media and blogs, so you are going to receive a complete and credible overview of what other users think about each service. In this example VICIdial got a total satisfaction rating at 96% while for Gigya 97% of people say they had a positive experience with it.