Compare VICIdial vs. getReply

There is a wide range of Customer Support Software products in the market today. The simplest way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can review VICIdial and getReply for their overall score (8.0 vs. 6.0, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can even examine their capabilities and pricing terms along with other helpful details below. When matching products make sure you compare their related functions and mark their disparities to get a clearer picture of both deals. Likewise, bear in mind to evaluate other factors including security, backup, usability, and customer support. People who are pressed for time or could use a Call Center Software suggestion from our experts might want to try out these top choices for the current year: Freshdesk, Five9, CallTrackingMetrics.
Software

VICIdial

VS

getReply

VS

VICIdial screenshot getReply screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.0 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

100% ?

Pricing

Pricing

free

$3

Pricing Model

Pricing Model

Quote-based Free | Quote-based
Complete Review

Complete Review

General Description

General Description

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
Useful Links
Phone Number

Phone Number

+1-888-894-8424
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)
Available Support

Available Support

Phone Live Support
Ticket Training
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

getReply FEATURES

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents
Languages

Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Popular Customers

Popular Customers

Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about getReply pricing
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter
Email Address

Email Address

sales@vicidial.com support@getreply.com
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Vendor's Address

Vendor's Address

Tampa, Florida
USA
616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA
Software Comparison

Software Comparison

Compare with simplyCT
Compare with LivePerson
Compare with chat.io
Compare with EVS7
Compare with CrazyCall
Compare with Teem
Compare with Customer Thermometer
Compare with Screen Recorder Pro
Compare with iTouchVision Case Management
Compare with Viber
Compare with Uservoice
Compare with Velaro
Compare with Helpjuice
Compare with Bluenose
Compare with iPerceptions
Compare with HappyFox
Compare with SysAid
Compare with Interactive Intelligence CaaS
Compare with AdminiTrack
Compare with SnapEngage
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Both VICIdial and getReply were reviewed by a panel of reliable B2B experts who conducted a detailed study of all core elements of every product. Their ultimate rating was calculated with unique SmartScore system which calculates an individual partial score to every factor such as: main functionalities, customer support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all facets of a app before giving it a final score.