Compare VICIdial vs. getReplyThere is a wide range of Customer Support Software products in the market today. The simplest way to find out which service fits your needs best is to evaluate them side by side. As an example, here you can review VICIdial and getReply for their overall score (8.0 vs. 6.0, respectively) or their user satisfaction rating (96% vs. 100%, respectively). You can even examine their capabilities and pricing terms along with other helpful details below. When matching products make sure you compare their related functions and mark their disparities to get a clearer picture of both deals. Likewise, bear in mind to evaluate other factors including security, backup, usability, and customer support. People who are pressed for time or could use a Call Center Software suggestion from our experts might want to try out these top choices for the current year: Freshdesk, Five9, CallTrackingMetrics.
|Quote-based||Free | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Ireland, Canada, South Africa, Europe, International, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland|
|Learn more about VICIdial pricing||Learn more about getReply pricing|
VICIdial integrates with the following business systems and applications:
getReply integrates with the following business apps:
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Tampa, Florida|
| 616 Corporate Way |
Valley Cottage, NY 10989
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Both VICIdial and getReply were reviewed by a panel of reliable B2B experts who conducted a detailed study of all core elements of every product. Their ultimate rating was calculated with unique SmartScore system which calculates an individual partial score to every factor such as: main functionalities, customer support, mobile support, security, client satisfaction as well as market presence. Here at FinancesOnline we are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all facets of a app before giving it a final score.