Compare VICIdial vs. getReply

It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, VICIdial earned 8.0 points, while getReply earned 6.0 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while getReply scored 100%. Details about their unique elements, tools, supported platforms, customer service, and more are given below to help you get a more correct assessment. Keep in mind to get only the tools your business requires to avoid wasting money for functions that you won’t be using. Users who want to save some time or want a Call Center Software suggestion from our experts may want to examine these top choices for the current year: Five9, Freshdesk, CallTrackingMetrics.
Product

VICIdial

VS

getReply

VS

VICIdial screenshot getReply screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

6.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Price

Price

free

$3

Price Scheme

Price Scheme

Quote-based Free | Quote-based
Detailed Review

Detailed Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
Useful Links
Contact Email

Contact Email

sales@vicidial.com support@getreply.com
Customer Support

Customer Support

Phone Live Support
Ticket Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

getReply FEATURES

  • Analytics
  • Automatic ticket distribution
  • Automation (time and event based rules)
  • Departments, tags, and filters
  • Easy-to-use interface
  • Gamification
  • Help center
  • Hybrid tickets
  • Intelligent spam filter
  • Knowledge base
  • Live chat
  • Mobile ready
  • Multichannel support (voice, email, live chat, Facebook, and Twitter)
  • Multilingual
  • Service-level Agreement (SLA)
  • Ticketing system
  • Twilio voice integration
  • Unlimited agents
Company's Address

Company's Address

Tampa, Florida
USA
616 Corporate Way
STE2 4000
Valley Cottage, NY 10989
USA
Prominent Clients

Prominent Clients

Phone Number

Phone Number

+1-888-894-8424
Languages

Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.

Features offered include:

  • Unlimited agents
  • Unlimited features
  • Unlimited contacts
  • You can cancel at any time
  • 24/7 support (email, live chat)
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about getReply pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Mac
Web-based
Windows Mobile
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

getReply integrates with the following business apps:

  • 3DCart
  • Artinic
  • Adobe Business Catalyst
  • AWeber
  • CS-Cart
  • Drupal
  • Expression Engine
  • Facebook
  • GetResponse
  • Highrise
  • Joomla
  • Weebly
  • MailChimp
  • Magento Go
  • Nicereply
  • Opencart
  • PrestaShop
  • Twitter
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you choose a solution that you believe will work best for your business you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the service may change, depending on specific preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you an immediate impression of how actual users of VICIdial and getReply estimate their contact with the solution. Our system is built around advanced analysis of product mentions on other websites, social media and blogs, so you are going to receive a complete and credible landscape of what other customers think about each software. In this example VICIdial got a total satisfaction rating at 96% while for getReply 100% of people say they had a positive experience with it.