Compare VICIdial vs. getReplyIt’s easy to our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, VICIdial earned 8.0 points, while getReply earned 6.0 points. Meanwhile, for user satisfaction, VICIdial scored 96%, while getReply scored 100%. Details about their unique elements, tools, supported platforms, customer service, and more are given below to help you get a more correct assessment. Keep in mind to get only the tools your business requires to avoid wasting money for functions that you won’t be using. Our team put a lot of effort to review all popular Call Center Software solutions that you can find on the market, but among them these three caught our special attention: CallTrackingMetrics, Five9, Freshcaller.
|Quote-based||Free | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
getReply is a multi-channel, web-based customer service software which helps you offer customer support through multiple channels.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Tampa, Florida|
| 616 Corporate Way |
Valley Cottage, NY 10989
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East, France, Sweden, Finland|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
The pricing for getReply is 3¢ per reply to customer’s question. The service is free for up to 100 replies/month.
Features offered include:
|Learn more about VICIdial pricing||Learn more about getReply pricing|
VICIdial integrates with the following business systems and applications:
getReply integrates with the following business apps:
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When you choose a solution that you believe will work best for your business you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the service may change, depending on specific preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you an immediate impression of how actual users of VICIdial and getReply estimate their contact with the solution. Our system is built around advanced analysis of product mentions on other websites, social media and blogs, so you are going to receive a complete and credible landscape of what other customers think about each software. In this example VICIdial got a total satisfaction rating at 96% while for getReply 100% of people say they had a positive experience with it.