Compare VICIdial vs. Get SatisfactionIf you need a reliable Customer Support Software product for your organization you need to remember to compare different alternatives. It doesn’t have to be challenging, and can be as quick as matching their functions in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can check VICIdial’s overall score of 8.0 and compare it against Get Satisfaction’s score of 7.4; or VICIdial’s user satisfaction level at 96% versus Get Satisfaction’s 96% satisfaction score. The comparison can help you identify the good and bad points of each program, and make up your mind on which fits you requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better option. Our team put a lot of effort to review all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Five9, Freshdesk, CallTrackingMetrics.
|Quote-based||Annual Subscription | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Everything you need to create a powerful and engaging community your customers will love.
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Europe, Asia, Australia, China, Germany, Japan, Latin America, Middle-East|
|Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.
|Learn more about VICIdial pricing||Learn more about Get Satisfaction pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
VICIdial integrates with the following business systems and applications:
GetSatisfaction supports integrations with the following business systems and applications:
| Tampa, Florida|
| 1550 Bryant St.|
San Francisco, CA 94103
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It may not always be enough to simply compare VICIdial and Get Satisfaction with one another. While useful tools, pricing and customer comments are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by each software. Very often a less dominant app may turn out to be a good choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that despite lesser market presence it’s a significant contender to the apps that rule the market.