Compare VICIdial vs. Get Satisfaction

If you need a reliable Customer Support Software product for your organization you need to remember to compare different alternatives. It doesn’t have to be challenging, and can be as quick as matching their functions in a table like the one below. You will also get a quick idea how each product operates. As an example, on this page you can check VICIdial’s overall score of 8.0 and compare it against Get Satisfaction’s score of 7.4; or VICIdial’s user satisfaction level at 96% versus Get Satisfaction’s 96% satisfaction score. The comparison can help you identify the good and bad points of each program, and make up your mind on which fits you requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better option. Our team put a lot of effort to review all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Five9, Freshdesk, CallTrackingMetrics.
Comparison

VICIdial

VS

Get Satisfaction

VS

VICIdial screenshot Get Satisfaction screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.4 ?

Customer Experience

Customer Experience

Customer Experience

96% ?

Customer Experience

96% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Quote-based Annual Subscription | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Everything you need to create a powerful and engaging community your customers will love.
Easy Links
Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Get Satisfaction FEATURES

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Europe, Asia, Australia, China, Germany, Japan, Latin America, Middle-East
Popular Customers

Popular Customers

Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Contact Email

Contact Email

sales@vicidial.com
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about Get Satisfaction pricing
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+1-888-894-8424 877-339-3997
Integrations

Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro
Contact Address

Contact Address

Tampa, Florida
USA
1550 Bryant St.
Suite 350
San Francisco, CA 94103
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to simply compare VICIdial and Get Satisfaction with one another. While useful tools, pricing and customer comments are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by each software. Very often a less dominant app may turn out to be a good choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which reveals that despite lesser market presence it’s a significant contender to the apps that rule the market.