Compare VICIdial vs. Get SatisfactionYou have such a huge number of Customer Support Software options in today’s market that selecting the best product may be confusing. On our comparison page, it is simple to evaluate the functions, pricing conditions, available plans, and more details of VICIdial and Get Satisfaction. You can check their score (8.0 for VICIdial vs. 7.4 for Get Satisfaction) and user satisfaction level (96% for VICIdial vs. 96% for Get Satisfaction). The scores and ratings offer you a solid idea how both of these software products perform. Moreover, make sure if the application can integrate with existing business apps to ensure greater productivity. At this time, the top products in our Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
|Quote-based||Annual Subscription | Quote-based|
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Everything you need to create a powerful and engaging community your customers will love.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.
|List of Features|
List of Features
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Tampa, Florida|
| 1550 Bryant St.|
San Francisco, CA 94103
VICIdial integrates with the following business systems and applications:
GetSatisfaction supports integrations with the following business systems and applications:
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, Europe, Asia, Australia, China, Germany, Japan, Latin America, Middle-East|
|Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle|
|Learn more about VICIdial pricing||Learn more about Get Satisfaction pricing|
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Both VICIdial and Get Satisfaction were tested by a panel of independent SaaS experts who conducted a full study of all core aspects of every product. Their total rating was prepared by means of unique SmartScore model which calculates a separate partial score to every factor like: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. We realize useful features are not the only factor essential to a company so we make sure we pay attention to all facets of a app before calculating its final rating.