Compare VICIdial vs. Get Satisfaction

You have such a huge number of Customer Support Software options in today’s market that selecting the best product may be confusing. On our comparison page, it is simple to evaluate the functions, pricing conditions, available plans, and more details of VICIdial and Get Satisfaction. You can check their score (8.0 for VICIdial vs. 7.4 for Get Satisfaction) and user satisfaction level (96% for VICIdial vs. 96% for Get Satisfaction). The scores and ratings offer you a solid idea how both of these software products perform. Moreover, make sure if the application can integrate with existing business apps to ensure greater productivity. At this time, the top products in our Call Center Software category are: CallTrackingMetrics, Five9, Freshdesk.
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VICIdial

VS

Get Satisfaction

VS

VICIdial screenshot Get Satisfaction screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

96% ?

Price

Price

free

by quote

Price Scheme

Price Scheme

Quote-based Annual Subscription | Quote-based
Full Review

Full Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Everything you need to create a powerful and engaging community your customers will love.
Easy Links
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Info

Pricing Info

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Get Satisfaction FEATURES

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-888-894-8424 877-339-3997
Company's Address

Company's Address

Tampa, Florida
USA
1550 Bryant St.
Suite 350
San Francisco, CA 94103
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish USA, UK, Canada, Europe, Asia, Australia, China, Germany, Japan, Latin America, Middle-East
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Popular Clients

Popular Clients

Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle
Vendor Email

Vendor Email

sales@vicidial.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Get Satisfaction pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Both VICIdial and Get Satisfaction were tested by a panel of independent SaaS experts who conducted a full study of all core aspects of every product. Their total rating was prepared by means of unique SmartScore model which calculates a separate partial score to every factor like: main functionalities, client support, mobile device support, security, customer satisfaction and media presence. We realize useful features are not the only factor essential to a company so we make sure we pay attention to all facets of a app before calculating its final rating.