Compare VICIdial vs. FreshdeskIf you’re experiencing a difficult time choosing the right Customer Support Software product for your company, we suggest that you compare the available software and find out which tool offers more positive aspects. For instance, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. Freshdesk (overall score: 9.8; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly increase the likelihood of getting the best product for your company. Pay attention to other factors of the software such as ease-of-use, adaptability, scalability, and pricing options. At the moment, the top services in our Call Center Software category are: Five9, Freshdesk, CallTrackingMetrics.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
| Tampa, Florida|
| 311 California street,|
San Francisco, CA 94104
|+1-888-894-8424||+1 (866) 832-3090|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Dutch, Polish, Turkish, Swedish|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Learn more about VICIdial pricing||Learn more about Freshdesk pricing|
VICIdial integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
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You shouldn’t count on just a broad array of features and scalable pricing packages from a popular Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that in a situation where you have any questions about VICIdial or Freshdesk, or you face some problems, or perhaps you’ll need to request a specific revision or feature useful to your business you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to benefit from individual training or at the very least an FAQ you can use.