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Compare VICIdial vs. Freshdesk

If you’re experiencing a difficult time choosing the right Customer Support Software product for your company, we suggest that you compare the available software and find out which tool offers more positive aspects. For instance, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. Freshdesk (overall score: 9.8; user rating: 100%) for their overall performance. You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget constraints. Working with a clear table to match their features will significantly increase the likelihood of getting the best product for your company. Pay attention to other factors of the software such as ease-of-use, adaptability, scalability, and pricing options. Currently, the most popular services in our Call Center Software category are: Five9, Freshcaller, RingCentral Contact Center.
Comparison

VICIdial

VS

Freshdesk

VS

VICIdial screenshot Freshdesk screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

100% ?

Pricing

Pricing

free

free

Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

General Info

General Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
Useful Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
311 California street,
San Francisco, CA 94104
Contact No.

Contact No.

+1-888-894-8424 +1 (866) 832-3090
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Dutch, Polish, Turkish, Swedish
Popular Clients

Popular Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
Vendor Email

Vendor Email

sales@vicidial.com support@freshdesk.com
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Freshdesk pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You shouldn’t count on just a broad array of features and scalable pricing packages from a popular Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that in a situation where you have any questions about VICIdial or Freshdesk, or you face some problems, or perhaps you’ll need to request a specific revision or feature useful to your business you can trust in a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to benefit from individual training or at the very least an FAQ you can use.