Compare VICIdial vs. FreshdeskTo make sure you acquire the most helpful and productive Customer Support Software for your company, you should compare products available on the market. For instance, here you can match VICIdial’s overall score of 8.0 against Freshdesk’s score of 9.8. You can also review their general user satisfaction: VICIdial (96%) vs. Freshdesk (100%). Moreover, you can assess their good and bad points feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to choose the best software for your needs. Of course you should know your specific needs to realize which solution addresses those needs. We know that not all businesses have enough time to test a large number of different products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: CallTrackingMetrics, Freshdesk, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
| Tampa, Florida|
| 311 California street,|
San Francisco, CA 94104
|Learn more about VICIdial pricing||Learn more about Freshdesk pricing|
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish|
VICIdial integrates with the following business systems and applications:
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|+1-888-894-8424||+1 415 544 0700|
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
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All the data, information and statistics that we shared in this table were taken from official company websites, marketing content available online, real-life experience from real users as well as our individual direct use of each solution by a professional reviewer. We do our best to extensively test each service, therefore we not only examine it internally, but we also match our observations with opinions of other users from the B2B community.