Compare FLOW-e vs. VICIdial

If you’re having a tough time deciding on the best Communications Software product for your situation, it’s a good idea to compare the available software and find out which one offers more positive aspects. For instance, here you can compare VICIdial (overall score: 8.0; user rating: 96%) vs. FLOW-e (overall score: 8.0; user rating: 100%) for their overall performance. You can also see which one provides more tools that you need or which has better pricing plans for your current situation. Having a clear table to compare their features will significantly improve the possibility of getting the best product for your company. Pay attention to other factors of the software such as if it’s easy to use, adaptability, scalability, and pricing terms. Those of you who don't have much time or would like to get a Call Center Software advice from our experts may want to try out these top choices for the current year: Five9, CallTrackingMetrics, Freshdesk.
Compare

FLOW-e

VS

VICIdial

VS

FLOW-e screenshot VICIdial screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

96% ?

Cost

Cost

free

free

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Overview

Overview

Flow-e turns your Gmail or Office 365 into a stunning visual task board, making it easy for you to read and manage your emails and tasks.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

FLOW-e FEATURES

  • Timeline view
  • Meeting and Schedule Management
  • To-Do Lists
  • Deadlines
  • Team Inbox
  • Task Management
  • Progress Tracker

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Popular Clients

Popular Clients

Email Address

Email Address

sales@vicidial.com
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Types of Support

Types of Support

Live Support
Ticket
Phone Live Support
Ticket Training
Pricing Plans

Pricing Plans

FLOW-e is available for free.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Available Integrations

Available Integrations

FLOW-e integrates with the following business systems and applications:

  • Gmail
  • Office 365 Mail
  • Google Calendar
  • Mail 365 Calendar

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Vendor's Address

Vendor's Address

Bulgaria Tampa, Florida
USA
Contact No.

Contact No.

+1-888-894-8424
Pricing Details

Pricing Details

Learn more about FLOW-e pricing Learn more about VICIdial pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both VICIdial and FLOW-e may provide an excellent range of features every product could be designed for a different business size. If you are comparing features you may want to pay attention to a company type they are aimed at. Certain elements might scale up effectively for large enterprises but if you run a small or mid-sized company it’s often better to avoid paying for complex features that you might never use.