Compare FLOW-e vs. VICIdial

The ideal Communications Software is a service that can tackle your company’s specific needs. It is possible to determine which alternative works best for your industry if you review several products before you decide which one is the best. For instance, VICIdial and FLOW-e are scored at 8.0 and 8.0, respectively, for general quality and performance. Similarly, VICIdial and FLOW-e have a user satisfaction rating of 96% and 100%, respectively, which indicates the general feedback they get from customers. Moreover, talk to a regular client of the software and solicit their comments regarding the application in question. Our experts made sure to prepare reviews of all popular Call Center Software products that you can find out there, but among all the ones we reviewed these three deserved our special attention: CallTrackingMetrics, Five9, Freshcaller.
Software

FLOW-e

VS

VICIdial

VS

FLOW-e screenshot VICIdial screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Cost

Cost

free

free

Pricing Type

Pricing Type

Quote-based Quote-based
Complete Review

Complete Review

General Info

General Info

Flow-e turns your Gmail or Office 365 into a stunning visual task board, making it easy for you to read and manage your emails and tasks.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Easy Links
Phone Number

Phone Number

+1-888-894-8424
Contact Address

Contact Address

Bulgaria Tampa, Florida
USA
Customer Support

Customer Support

Live Support
Ticket
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Email Address

Email Address

sales@vicidial.com
Features

Features

FLOW-e FEATURES

  • Timeline view
  • Meeting and Schedule Management
  • To-Do Lists
  • Deadlines
  • Team Inbox
  • Task Management
  • Progress Tracker

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Integrations

Integrations

FLOW-e integrates with the following business systems and applications:

  • Gmail
  • Office 365 Mail
  • Google Calendar
  • Mail 365 Calendar

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Client Types

Client Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

FLOW-e is available for free.

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Prominent Customers

Prominent Customers

Available Languages

Available Languages

English English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Pricing Details

Pricing Details

Learn more about FLOW-e pricing Learn more about VICIdial pricing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which service will perform best for your business it might be a good idea to analyze each service’s social metrics. These metrics are usually a way to see how popular a given product is and how extensive is its online presence. For instance VICIdial Twitter account has currently 519 followers. At the same time FLOW-e Twitter is followed by 0 users.