Compare VICIdial vs. Feefo

You have such a huge number of Customer Support Software alternatives in today’s market that deciding on the best product is often confusing. On our comparison page, we let you compare the features, pricing terms, available plans, and more details of VICIdial and Feefo. You can compare their score (8.0 for VICIdial vs. 7.3 for Feefo) and user satisfaction level (96% for VICIdial vs. 89% for Feefo). The scores and ratings give you a solid idea how these two software products perform. Moreover, make sure if the solution can integrate with your current business apps to promote greater productivity. In the event you need to quickly locate the top Call Center Software according to our experts we suggest you try out one of these solutions: Freshcaller, CallTrackingMetrics, Five9.

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Software

VICIdial

Feefo

RingCentral Contact Center

FREE TRIAL

Partner



Pricing Details
Our Score	Our Score 8.0	Our Score 7.3	Our Score 8.9
Client Satisfaction
Client Satisfaction	Client Satisfaction 96%	Client Satisfaction 89%	Client Satisfaction 100%
Pricing
Pricing	free	by quote	By Quote
Pricing Model
Pricing Model	Quote-based	Quote-based	Monthly payment \| Quote-based

Detailed Review

Review of VICIdial

Review of Feefo

Review of RingCentral Contact Center

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.

An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.

A robust communications system that helps businesses boost customer relationships .

Quick Links

Overview of VICIdial

Overview of Feefo

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Popular Customers

Booking.com, HISCOX, Monarch, AXA,

BMW, Deep South, Smart Warehousing

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish

English

Pricing Details

Learn more about VICIdial pricing

Learn more about Feefo pricing

Learn more about RingCentral Contact Center pricing

Phone Number

+1-888-894-8424

+44 (0) 203 362 4209

+1-877-323-8684

Available Devices

Windows	Linux
Android	iPhone/iPad
Mac	Web-based

Windows

Mac

Windows	Android
iPhone/iPad	Mac
Web-based

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Advanced IVR Outbound dialing capabilities

Supported Integrations

VICIdial integrates with the following business systems and applications:

QueueMetrics
Zoiper WebPhone
Cepstral Text-to-Speech
OrecX Oreka
Sangoma Lyra
RankMiner
DNC.com
Teamsupport CRM
Insightly CRM
Pipedrive CRM
Vtiger CRM
Zoho CRM
Salesforce.com
Zendesk CRM
SugarCRM
LessAnnoyingCRM

No information available.

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic

List of Features

VICIdial FEATURES

Client Contact Management
Easy Client Information Action
Auto Dialling Campaign
Predictive Dialling
Single or Multiple Dialling Campaigns
Call transfer
Custom Web Page
Custom Music Per Campaign
Blended Sessions
Automated/Scheduled Call Recording
Access from Anywhere
Callback Scheduling

Feefo FEATURES

Feefo Places
Website Integration
Social Media Sharing
Insights
Trusted Merchant
Feefo for Motor Sales

Intelligent Routing

ACD
Outbound Campaign Management
Omnichannel Routing
Skills-Based Routing
Social Media Interactions
Voicemail Routing
IVR
Chat and Co-Browse
Outbound Dialing
Virtual Hold

Integration Tools

CRM Integrations
RestFUL APIs
Data-Driven Routing
Click-to-Call
Screen Pops

Administration and Management

Surveys
Omnichannel Analytics
Prebuilt Reports
Whisper Coaching, Silent Monitoring, and Barge-In
Supervisor Tools
Call Recording
Analytics and Dashboards
Administration Without IT

Workforce Management and Optimization

Full Workforce Optimization (WFO)
Gamification
Screen Recording
Performance Management
Quality Management (QM)
Workforce Management (WFM)
Coaching and Learning Tools
Speech and Text Analytics

Security Options

Seasonal Scaling
Work-Anywhere Agents
Permission-Based Access
Active Failover
Encryption
Compliant With Security Standards

Customer Engagement

Collaboration Options
Shared Directory
PBX Integration

Contact Email

sales@vicidial.com

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers

Small Business | Large Enterprises | Medium Business

Small Business | Large Enterprises | Medium Business | Freelancers

Contact Address

Tampa, Florida
USA

Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.

20 Davis Drive Belmont, CA 94002 USA

Available Support

Phone	Live Support
Ticket	Training

Phone
Ticket

Phone	Live Support
Ticket

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Popular Alternatives

Product name

Score

Zoho Mail Alternatives

8.4

Vocalcom Cloud Contact Center Alternatives

8.4

Zoho Meeting Alternatives

8.3

ContactWorld Alternatives

8.2

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8.0

Product name

Score

Kayako Alternatives

9.5

Desk.com Alternatives

8.8

KnoBis Alternatives

8.0

DiamanteDesk Alternatives

8.0

RepRevive Alternatives

8.0

Product name

Score

Kayako Alternatives

9.5

RepRevive Alternatives

8.0

QUICK LINKS

Overview of VICIdial

Overview of Feefo

FREE TRIAL VISIT WEBSITE Overview of RingCentral Contact Center

Page last modified 2018-02-28

No Customer Support Software will manate to cover all the needs of a company. While key features of VICIdial and Feefo are important you should also thoroughly examine the integrations supported by a given software. Quote frequently your team will already be making use of other types of B2B software in your company and it’s definitely wiser to go with apps that integrate well with one another. That way you will be able to be certain of an effortless exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one product and the other.

Compare VICIdial vs. Feefo

Our Score

Client Satisfaction

Pricing

Pricing Model

Detailed Review

Overview

Quick Links

Popular Customers

Available Languages

Pricing Details

Phone Number

Available Devices

Available Plans

Supported Integrations

List of Features

VICIdial FEATURES

Feefo FEATURES

Contact Email

Business Size

Contact Address

Available Support

Product Comparisons

Popular Alternatives

QUICK LINKS

Company

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