get listedCompare VICIdial vs. Feefo
You have such a huge number of Customer Support Software alternatives in today’s market that deciding on the best product is often confusing. On our comparison page, we let you compare the features, pricing terms, available plans, and more details of VICIdial and Feefo. You can compare their score (8.0 for VICIdial vs. 7.3 for Feefo) and user satisfaction level (96% for VICIdial vs. 89% for Feefo). The scores and ratings give you a solid idea how these two software products perform. Moreover, make sure if the solution can integrate with your current business apps to promote greater productivity. In the event you would like to quickly identify the best Call Center Software according to our review team we recommend you try out these solutions: CallTrackingMetrics, Five9, Freshdesk.  |  | ||
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| Pricing Details | |||
Our Score | Our Score 8.0 | Our Score 7.3 | |
| Client Satisfaction | |||
Client Satisfaction | Client Satisfaction 96% | Client Satisfaction 89% | |
| Pricing | |||
Pricing | free | by quote | |
| Pricing Model | |||
Pricing Model | Quote-based | Quote-based | |
| Detailed Review | ||||||||||
Detailed Review | ||||||||||
| Overview | ||||||||||
Overview | VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX. | An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers. | ||||||||
| Quick Links | ||||||||||
Quick Links | ||||||||||
| Popular Customers | ||||||||||
Popular Customers | Booking.com, HISCOX, Monarch, AXA, | |||||||||
| Available Languages | ||||||||||
Available Languages | English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish | English | ||||||||
| Pricing Details | ||||||||||
Pricing Details | Learn more about VICIdial pricing | Learn more about Feefo pricing | ||||||||
| Phone Number | ||||||||||
Phone Number | +1-888-894-8424 | +44 (0) 203 362 4209 | ||||||||
| Available Devices | ||||||||||
Available Devices |
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| Available Plans | ||||||||||
Available Plans | VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website. | Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available. | ||||||||
| Supported Integrations | ||||||||||
Supported Integrations | VICIdial integrates with the following business systems and applications:
| No information available. | ||||||||
| List of Features | ||||||||||
List of Features | VICIdial FEATURES
| Feefo FEATURES
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| Contact Email | ||||||||||
Contact Email | sales@vicidial.com | |||||||||
| Business Size | ||||||||||
Business Size | Small Business | Large Enterprises | Medium Business | Freelancers | Small Business | Large Enterprises | Medium Business | ||||||||
| Contact Address | ||||||||||
Contact Address | Tampa, Florida USA | Heath Farm, Heath Road East, Petersfield, Hampshire GU31 4HT. | ||||||||
| Available Support | ||||||||||
Available Support |
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| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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No Customer Support Software will manate to cover all the needs of a company. While key features of VICIdial and Feefo are important you should also thoroughly examine the integrations supported by a given software. Quote frequently your team will already be making use of other types of B2B software in your company and it’s definitely wiser to go with apps that integrate well with one another. That way you will be able to be certain of an effortless exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one product and the other.
