What is better VICIdial or Feefo? There are lots of Customer Support Software products available for businesses these days. The best way to find out which product fits your needs best is to compare them side by side. For example, here you can assess VICIdial and Feefo for their overall score (8.0 vs. 7.3, respectively) or their user satisfaction rating (96% vs. 89%, respectively).
It’s also possible to examine their functions and pricing conditions as well as other valuable facts below. When matching products make sure you examine their related functions and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to check secondary features like security, backup, intuitiveness, and helpdesk support.
We know that not all people have enough time to scrutinize dozens of different solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: RingCentral Contact Center, Ytel, Freshcaller.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.
This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.
RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.
Basic Plan – By Quote
Focuses mostly on inbound and outbound voice calls. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD capabilities
Advanced Plan – By Quote
Focuses mostly on integrations and omnichannel communications. This includes:
Support for inbound and outbound call centers 1 port / agent
Standard IVR and ACD
Omnichannel capabilities (chat, SMS, email)
Ultimate Plan – By Quote
Focuses mostly on blended outbound dialers. This includes:
Support for inbound and outbound call centers 1 port / agent
RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:
Desk
ServiceNow
Microsoft Dynamics
Zendesk
Salesforce
NetSuite
Oracle
HappyFox
Amazon Alexa
YAPI
AgileCRM
Gong.io
Workato
noCRM.io
ConvergeHub
Hangouts Chat
RingCentral Phone
RingCentral Meetings
RingCentral Glip
RingCentral Archiver
Gmail
Trello
Zapier
Skype
Cloze
ZohoCRM
PieSync
MailChimp
New Relic
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust communications system that helps businesses boost customer relationships .
The apps compared on this page are merely a small part of our entire Customer Support Software category and you should remember that there may be better options available. If you want to make sure you make the optimal decision for your business we definitely encourage you to test more apps first. It may also be a good idea to check out our top 10 Customer Support Software list to find out which software are at the moment the highest-rated ones and dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website.
Our rankings can be filtered by:
Sponsored: vendors bid for position here and products are sorted based on the amount of that bid.
SmartScore: products are sorted based on our SmartScore rating.
User Reviews: products are sorted based on ratings from user reviews.
Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in an effort to give you reliable advice that will enable you to make well-informed purchase decisions.
