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Compare VICIdial vs. Feefo

You have such a huge number of Customer Support Software alternatives in today’s market that deciding on the best product is often confusing. On our comparison page, we let you compare the features, pricing terms, available plans, and more details of VICIdial and Feefo. You can compare their score (8.0 for VICIdial vs. 7.3 for Feefo) and user satisfaction level (96% for VICIdial vs. 89% for Feefo). The scores and ratings give you a solid idea how these two software products perform. Moreover, make sure if the solution can integrate with your current business apps to promote greater productivity. Users who don't have much time or want a Call Center Software recommendation from our team may want to investigate these top choices for the current year: Freshcaller, RingCentral Contact Center, Five9.
Software

VICIdial

VS

Feefo

VS

VICIdial screenshot Feefo screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

89% ?

Pricing

Pricing

free

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
An automated customer feedback solution for gathering and analyzing genuine feedbacks, suggestions, and observations from actual customers.
Quick Links
Popular Customers

Popular Customers

Booking.com, HISCOX, Monarch, AXA,
Available Languages

Available Languages

English, Dutch, Polish, Swedish English
Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Feefo pricing
Phone Number

Phone Number

+1-888-894-8424 +44 (0) 203 362 4209
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Feefo offers pricing on a by quote basis. Please contact the vendor directly to get a quote. There is also a free trial with limited features available.

Supported Integrations

Supported Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

No information available.

List of Features

List of Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Feefo FEATURES

  • Feefo Places
  • Website Integration
  • Social Media Sharing
  • Insights
  • Trusted Merchant
  • Feefo for Motor Sales
Contact Email

Contact Email

sales@vicidial.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

Tampa, Florida
USA
Heath Farm, Heath Road East,
Petersfield, Hampshire
GU31 4HT.
Available Support

Available Support

Phone Live Support
Ticket Training
Phone
Ticket
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cover all the needs of a company. While key features of VICIdial and Feefo are important you should also thoroughly examine the integrations supported by a given software. Quote frequently your team will already be making use of other types of B2B software in your company and it’s definitely wiser to go with apps that integrate well with one another. That way you will be able to be certain of an effortless exchange of information between your teams and apps, which can significantly reduce time wasted on migrating between one product and the other.