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Compare VICIdial vs. FaceTime

Today’s companies want the top Communications Software product to remain competitive. On this page we help you with buying the best service, by allowing you to examine VICIdial and FaceTime down to the very details of their individual offers. You may as well check our overall scoring values, which rate the software overall quality and performance. VICIdial got a 8.0 score, while FaceTime has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 96% (VICIdial) against 93% (FaceTime). Don’t forget to select the software that best addresses your most urgent needs, not the solution with the higher number of features. Our experts made sure to prepare reviews of all popular Call Center Software products available on the market, but among all the ones we reviewed these three deserved our special attention: RingCentral Contact Center, Freshcaller, Five9.
Software

VICIdial

VS

FaceTime

VS

VICIdial screenshot FaceTime screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

96% ?

Client Experience

93% ?

Price

Price

free

$0.99

Pricing Type

Pricing Type

Quote-based Free | One-time payment
Detailed Review

Detailed Review

Product Info

Product Info

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Make video calls from your Mac to another Mac or to an iPad, iPhone, or iPod touch.
Easy Links
Vendor's Address

Vendor's Address

Tampa, Florida
USA
Apple
1 Infinite Loop
Cupertino, CA 95014
(408) 996–1010
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Cost Details

Cost Details

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

FaceTime is available for download for just $0.99 via the Apple iTunes Store.

Available Features

Available Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

FaceTime FEATURES

  • Easy and fast setup
  • Easy-to-Organize Contacts
  • High-Definition Video
  • Elegant Interface
  • Ring Anywhere, Any Time
Pricing Page

Pricing Page

Learn more about VICIdial pricing Learn more about FaceTime pricing
Phone Number

Phone Number

+1-888-894-8424 800–692–7753
Contact Email

Contact Email

sales@vicidial.com
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

FaceTime offers integration with Salesforce ServiceCloud.

Languages

Languages

English, Dutch, Polish, Swedish English
Popular Customers

Popular Customers

OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
iPhone/iPad
Mac
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which product will work best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are quite often a way to see how popular each solution is and how extensive is its online presence.For example, if you check VICIdial LinkedIn account you’ll learn that they are followed by 13 users. In case of FaceTime the amount of followers on their LinkedIn page is 2853923.