Compare VICIdial vs. EngageToday’s enterprises seek the top Customer Support Software product to stay competitive. On this page we help you with buying the right tool, by allowing you to evaluate VICIdial and Engage down to the very details of their individual functions. You can even examine our general scoring values, which rate the software overall quality and performance. VICIdial got a 8.0 score, while Engage has a score of 7.6. Likewise, you may compare their general user satisfaction rating: 96% (VICIdial) against 99% (Engage). Remember to select the solution that best answers your top issues, not the application with a lot of features. Those of you who want to save some time or could use a Call Center Software advice from our experts may want to investigate these top choices for this year: Freshcaller, CallTrackingMetrics, Five9.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
VICIdial integrates with the following business systems and applications:
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.
|Learn more about VICIdial pricing||Learn more about Engage pricing|
|The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business|
|English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish||English, Ireland|
| Tampa, Florida|
|Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.|
Page last modified
The solutions analyzed on this page are merely a small part of our complete Customer Support Software category and you should keep in mind that there may be better alternatives out there. If you want to ensure you make the wisest choice for your business we strongly encourage you to compare more solutions first. It may also be a good idea to check out our top 10 Customer Support Software list to see which services are currently the highest-rated ones and leaders in the market.