Compare VICIdial vs. Engage

Today’s enterprises seek the top Customer Support Software product to stay competitive. On this page we help you with buying the right tool, by allowing you to evaluate VICIdial and Engage down to the very details of their individual functions. You can even examine our general scoring values, which rate the software overall quality and performance. VICIdial got a 8.0 score, while Engage has a score of 7.6. Likewise, you may compare their general user satisfaction rating: 96% (VICIdial) against 99% (Engage). Remember to select the solution that best answers your top issues, not the application with a lot of features. Those of you who want to save some time or could use a Call Center Software advice from our experts may want to investigate these top choices for this year: Freshcaller, CallTrackingMetrics, Five9.
Comparison

VICIdial

VS

Engage

VS

VICIdial screenshot Engage screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

99% ?

Price

Price

free

$7

Price Scheme

Price Scheme

Quote-based Monthly payment
Detailed Review

Detailed Review

Overview

Overview

VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
A live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience, and boost visitor-to-lead conversion ratios.
Quick Links
Available Integrations

Available Integrations

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM

Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.

Customer Support

Customer Support

Phone Live Support
Ticket Training
Live Support
Available Plans

Available Plans

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.

Pricing Details

Pricing Details

Learn more about VICIdial pricing Learn more about Engage pricing
Phone No.

Phone No.

+1-888-894-8424
Popular Clients

Popular Clients

The Jump Starters, Markley Media, Lake Shore Realty, Allied Financial Services
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish English, Ireland
Features

Features

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling

Engage FEATURES

  • Administrative controls
  • Agent profiles
  • Agent-level status buttons
  • API (Application Programming Interface)
  • Audible and visual chat notifications
  • Audio and video chat
  • Browser preview
  • Chat analytics
  • Chat log keyword search
  • Chat log retention
  • Chat memory
  • Company directory
  • Completely browser (cloud) based
  • Custom branding
  • Direct chat URL
  • Dynamic data visualization
  • Email chat session to visitor
  • FINRA-compliant record retention
  • HIPAA-compliant security
  • Hyper local visitor IP geolocation
  • Incoming chat audible and visual alerts
  • Media/file storage and sharing
  • Multiple concurrent chat sessions
  • Offline agent-specific messaging
  • Proactive chat
  • Queueless chat
  • Responsively designed
  • Single line of code integration
  • Team and department directory
  • Text chat
  • Unlimited chats
  • Visitor analysis: referring URL and pages visited
  • Website “chat now” buttons
Email Address

Email Address

sales@vicidial.com hello@engage.co
Contact Address

Contact Address

Tampa, Florida
USA
Engage Co., Space Building, 600 N. 36th Street, Suite 222, Seattle, WA 98103, U.S.A.
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The solutions analyzed on this page are merely a small part of our complete Customer Support Software category and you should keep in mind that there may be better alternatives out there. If you want to ensure you make the wisest choice for your business we strongly encourage you to compare more solutions first. It may also be a good idea to check out our top 10 Customer Support Software list to see which services are currently the highest-rated ones and leaders in the market.