Compare Drift vs. VICIdialGetting the right Customer Support Software for your company is complicated with too much features, choices, and terms to take note of. But, using our review directory will make it possible for you to simplify the selection process by reading all main services in a single place. As an illustration, you can contrast VICIdial and Drift for their tools and overall scores, in this case, 8.0 and 8.9, respectively. Furthermore, you can check which software has superior general user satisfaction rating: 96% (VICIdial) and 100% (Drift) to find out which solution is the better option for your organization. Don’t simply buy the software with the lowest price, but the service that gives the most cost-effective value. Our experts made sure to prepare reviews of all popular Call Center Software solutions available on the market, but among them these three deserved our special attention: Freshcaller, Five9, RingCentral Contact Center.
|Free | Monthly payment||Quote-based|
Drift.com is a robust, conversation-driven live-chat messaging platform.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, Dutch, Polish, Turkish, Swedish||English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish|
| 3 Copley Place, 7th Floor|
| Tampa, Florida|
Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:
Basic Live Chat – Free
VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.
|Leadpages, Vidyard, Rapidminer|
Drift.com integrates with the following business systems and applications:
VICIdial integrates with the following business systems and applications:
|Learn more about Drift pricing||Learn more about VICIdial pricing|
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In case you are still having second thoughts about which product will work best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each app is and how big is its online presence.For instance, if you check VICIdial LinkedIn page you’ll learn that they are followed by 13 people. In case of Drift the number of followers on their LinkedIn page is 2278.