Compare Drift vs. VICIdial

Getting the right Customer Support Software for your company is complicated with too much features, choices, and terms to take note of. But, using our review directory will make it possible for you to simplify the selection process by reading all main services in a single place. As an illustration, you can contrast VICIdial and Drift for their tools and overall scores, in this case, 8.0 and 8.9, respectively. Furthermore, you can check which software has superior general user satisfaction rating: 96% (VICIdial) and 100% (Drift) to find out which solution is the better option for your organization. Don’t simply buy the software with the lowest price, but the service that gives the most cost-effective value. Our experts made sure to prepare reviews of all popular Call Center Software solutions available on the market, but among them these three deserved our special attention: Freshcaller, Five9, RingCentral Contact Center.
Comparison

Drift

VS

VICIdial

VS

Drift screenshot VICIdial screenshot
Pricing Details

Score

Our Score

8.9 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

96% ?

Cost

Cost

$50

free

Pricing Type

Pricing Type

Free | Monthly payment Quote-based
Complete Review

Complete Review

Overview

Overview

Drift.com is a robust, conversation-driven live-chat messaging platform.
VICIdial offers Inbound ACD, Outbound Predictive Dialing, Inbound Email handling, Web-configurable IVRs, Skills-based agent routing, Voicemail boxes, Full call recording, and PBX.
Quick Links
Available Devices

Available Devices

Android
iPhone/iPad
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Drift FEATURES

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

VICIdial FEATURES

  • Client Contact Management
  • Easy Client Information Action
  • Auto Dialling Campaign
  • Predictive Dialling
  • Single or Multiple Dialling Campaigns
  • Call transfer
  • Custom Web Page
  • Custom Music Per Campaign
  • Blended Sessions
  • Automated/Scheduled Call Recording
  • Access from Anywhere
  • Callback Scheduling
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Swedish
Vendor's Address

Vendor's Address

3 Copley Place, 7th Floor
Boston, Massachusetts
USA
Tampa, Florida
USA
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Email Address

Email Address

sales@vicidial.com
Pricing Plans

Pricing Plans

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

VICIdial’s is an open source software and can be obtained for free. You can download the latest version from their official website.

Popular Customers

Popular Customers

Leadpages, Vidyard, Rapidminer
Integrations

Integrations

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

VICIdial integrates with the following business systems and applications:

  • QueueMetrics
  • Zoiper WebPhone
  • Cepstral Text-to-Speech
  • OrecX Oreka
  • Sangoma Lyra
  • RankMiner
  • DNC.com
  • Teamsupport CRM
  • Insightly CRM
  • Pipedrive CRM
  • Vtiger CRM
  • Zoho CRM
  • Salesforce.com
  • Zendesk CRM
  • SugarCRM
  • LessAnnoyingCRM
Pricing Details

Pricing Details

Learn more about Drift pricing Learn more about VICIdial pricing
Contact No.

Contact No.

+1-855-266-1567 +1-888-894-8424
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which product will work best for your company it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular each app is and how big is its online presence.For instance, if you check VICIdial LinkedIn page you’ll learn that they are followed by 13 people. In case of Drift the number of followers on their LinkedIn page is 2278.